Disk serial number woes

Installed two SAS SSDs for metadata. When trying to add to pool through GUI it stated that the two drives have the same serial or no serial, something like that. Anyhow it seemed to be a GUI only issue.

I added them with thier raw HW ids through shell to the pool and it appears to be working correctly after some testing. The gui does seem to have issues still. Makes me really nervous about my data.

Could the GUI be looking at the serials in a way that it does not see that there is only one character different in the disk serials?

I love Truenas, but this issue coupled with there being nowhere to view Smart data now stinks :frowning:

Serial: 6620A0DHT2JA

Model: X449_PHM2800MCTO

Serial: 6620A0DET2JA

Model: X449_PHM2800MCTO

Disk Temperature sda | Type: HDD | Model: X449_PHM2800MCTO | Serial: Unknown

Please help

:point_up:

As to your issue, I suggest that you file a Jira bug report (through the menu on the top right in the NAS GUI).
How have you obtained the information at the end of your post?

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Please describe the rest of your system hardware in detail.
Also include the specific version of TrueNAS.

Welcome to the forums.

Agreed, file that Jira ticket. Also it might be nice to include exactly which version of TrueNAS you are running. There are so many different versions, and other than you, no one knows exactly what version you are using, except it is SCALE.

When you file a Jira ticket, be aware that while it will not tell you that you need to provide the System Debug File. Generate it and upload it when you write the ticket. If not, they will tell you they need it and if you do not provide it in a timely manner, odds are your ticket will be closed.

I was just made aware that we cannot locate the manufacturer of that drive model. Can you provide some details of who manufactured it, any websites, where you purchased it from.

A little story: I saw an 8TB NVMe drive on sale, great price, “too great”, but I purchased it anyway knowing I was protected by EBay. I go the drive and the total capacity I think was 64GB. It was small. It all looked like 8TB until you start putting data on the drive, then it wraps around the data overwriting your data. It was a scam. The seller tried to offer me a replacement and other things, I said no thank you. Money back please. And they paid for the return shipping. I laughed about that. So, buyer beware. I hope this isn’t your situation. But provide some additional information about the drives so we can check it out more.

EDIT:
Okay, I found something, of course after I send a response.

Looks like it is a NetApp SSD. Two different links (look safe to me, first in Chinese, translate works) SU448: [Impact: Critical] SSD (PHM2*) firmware to prevent data loss / unavailability - 支持公告 - Lenovo NetApp: 智慧数据构建智能世界
https://www.ebay.com/itm/325918874527

I used ChatGPT and did a reverse lookup. I wasn’t locating it in other ways.

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These drives here.

They are Netapp firmwared toshiba drives.

The server is a Dell Poweredge R730XD-LFF - E5-2623 v4 -96GB RAM
HBA330 - newest dell firmware. NOT cross flashed to LSI firmware.
This server also has a SAS expander backplane (original not modified)

Newest Truenas version. Fresh install.

Tried to get Toshiba firmware intalled, drives would not take it.

All bare metal, very simplistic setup.

Not exactly PX02SMF080. Is the X449 the number in the SMART data? Just curious where it came from.

It’s the NetApp part number. The drives don’t present in windows or Linux as the Toshiba part numbers.

Hopefully your Jira ticket will be answered, at least tell you that is is being investigated.