Greetings,
I ordered 4 Seagate IRONWOLF Pro 12Tb hard drives to create a Z2 raid.
3 HD arrived perfectly sealed. 1 however no, it had the anti-static bag already opened.
Do you know how I can find out if it has already been used or if it has problems? Do you know from the SMART logs if you can see the number of hours of use? which register to look at? Or if there is also software on Windows to do this check.
For now I’ve run tests with Seagate’s diagnostic software and it just says it passed.
https://forums.truenas.com/t/new-hard-drives-with-20-000-hours-of-use-being-sold
Here there are some good tips
If you bought a drive as New and the packaging had been opened, then without question you should return it for a replacement.
You need to review the Power On Hours and Power Cycles attributes in the Smart output to see whether it has been previously powered on and for how long.
No new drive should be trusted - you never know whether it has been dropped onto the floor at any point in its journey from production line to your door. You need to run a Smart Conveyance test first, then a Short test and then a Long test. Then run a burn-in script. Once you have successfully complete all that and checked the SMART attributes again, you can start to set up your pools for production use.
(Amazon sent me 5x Ironwolfs that were packaged loosely in a huge A1 envelope and chucked over the gate by the delivery driver. I opened the packaging to mark each mylar envelope as “Returned due to potentially damaging physical handling” and returned them straight back to Amazon for a refund - and despite Amazon promising me that they would be sent back to Seagate for manufacturer’s recertification, subsequent discussions with Amazon and the marketplace seller told me that Amazon simply returned them to stock. I will never buy delicate electromechanical devices from Amazon again because their warehouse staff are untrained and put under too much performance pressure to handle and ship delicate items properly.)
my seagate was also in a huge ESD A1 envelope inside its postcard box.
I purchased the 4 Seagate hard drives from a store in my area for the very reasons you explained.
Not long ago I purchased a WD Gold 12Tb hard disk on Amazon. It arrived perfectly sealed in an ESD bag inside its cardboard box with packaging but the PC bios did not recognize it.
I immediately went through the return procedure.
Who knows how many hits they take in transport.
I have now tried with CrystalDisk on Windows with another WD Gold hard disk.
I see that the value of the total hours of activity remains. Tomorrow I’ll try it on the 4 new Seagate hard drives
The count is OK:
157E HEX=5502 DEC hours = 229days and 6 hours
5B6 HEX=1462 DEC Power on count
Z: This is the hard drive that has the package opened.
Do you see anything abnormal?
Unlike the other 3 hard disks that worked for about 3 hours, this one lasted 26 hours
HD Z:
Values of the other 3 hard drives that arrived in sealed packages:
HD Y:
HD X:
HD W:
What is weird is that every single drive has a Reallocated Sector Count of 10.
A new drive should have a reallocated sector count of 0. Indeed, my current 5x 4TB Ironwolf drives have been running for 20 months and STILL have a reallocated sector count of 0.
IMO (by which I mean I am guessing) this is likely a consequence of someone overwriting the SMART stats with a fixed template. Which suggests that these drives are far from new, and who knows what their internal state is.
Afaik the threshold value not mean that, instead the RAW value do.
I now tried on the Seagate website to register the serial number of the hard disk received in the open package.
The recording was done. It says warranty expires March 19, 2030
I have successfully registered all 4 hard drive serial numbers on the Seagate site
On the label of the box containing each hard disk there is a label with the serial number and the words:
PRODUCT IN THAILAND
DOM: 12/2024
strange…The warranty expiration date is lower only in the one I received opened
D’oh! I was reading the wrong column!!
Just a slightly different manufacturing date maybe. Or possibly previously registered 5 days earlier by whoever opened the package.
so do you think I can rest easy?
Five days isn’t much, so, technically, the drive should be as good as the others.
But if you’ve bought it as “new”, not “refurb”, “outlet” or some equivalent wording, the seller has some questions to answer and you can claim an exchange or a discount on this drive.
