JellyFin Metadata Issue

Hello everyone,

I am a first time poster here and really need help. I have install Jellyfin and got everything working like I need to. I can my data and all the folders that I have created in TrueNas Scale. The issue I am running into is that when I load up Jellyfin through the web portal, I can not get the metadata to load at all. Even when I search or click on the plugin catalog, nothing pops up. The only way I can get a photo to actually work is to manually download one on the internet and load it that way. I do not know if it is a permission issue or something with my network. Can someone please help me? I am confused on what to do.

First thing to try Is for sure going watch containers log after have manually launch the indexing/scrape of the library :wink: this can point from start on the right direction!
Off course you can share here, just beautify the code with triple `

I am embarrassed to say oxyde, I am not sure what log to share here. I see one in the Jellyfin app and the container log in truenas scale. Like I said earlier, I am kind of a newbie when it comes to this.

This is some of the code I am seeing when I try to search for metadata

this seems to be a network problem to me:

Provider “themoviedb” failed to retreieve search results … resource temporarily unavailable

can you try to ping (inside the container) api.themoviedb.org?

Apps → select Jellyfin → click here to enter

Screenshot 2024-12-15 094405

I clicked on it but I am not exactly sure what to type here. Again, I am newbie. This is my first time trying this part. Sorry again.

Don’t worry :wink: command Is literally a simple
ping api.themoviedb.org.
In case he fail, try ping other random site, like Google or whatever (ctrl+c for stop the command). Tell us the result

Here is what I am getting when I try to ping those sites.

ok, my bad, without using ping use instead curl -I api.themoviedb.org

Here is what I am seeing now.

ok, another one attempt: curl -I 216.58.205.46 (is the ip associated to google.com), just for be sure is only related to DNS resolving

It’s got to be a network issue. It’s going to take me a couple hours to respond today. I will be at work for a bit.

honestly not what i expected, was thinking only about a DNS resolution problem, but seems that the things are quite different.
When you have time, can you repeat those commands from your TN shell? There ping should works without installing anything, and if the hostname ping goes well you can skip the other ping (direct to the ip).
Also maybe is worth post some screenshot of your TN network config (hide sensitive data if there are).

EDIT: did you install jellyfin via yaml or from catalogue? In case try to share the config of that too (not so familiar with catalogue but quite with yaml)

i downloaded Jellyfin from the apps catalogue

Im starting to think I might have to delete everything and start over. I can not get truenas to connect to the internet in anyway. I can’t even connect to the update servers.

you should fix your network issue, before restart fresh, or after end the installation you can be at start point.

I don’t see anything particulary strange in your configuration, but give a look into those settings (kinda different from mine):
into Global configuration, remove the 192.168.5.29 from default gateway, don’t think is correct (i think this is the IP of your TN, right?), leave just one entry with the ip of your gateway/router, i see a 192.168.4.1 but on nameserver you have 192.168.1.1, one of those 2 probably wrong

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Oh my god. That is what fixed it. Thank you so much oxyde.

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