Plex not working with 24.10 update

Apps and Virtualization
1

I am a new user to TruNAS and just got my server up and running with it. I saw the new update come through so I installed it and now my plex app will not start. I am getting the following error.

[EFAULT] Failed ‘up’ action for ‘plex’ app, please check /var/log/app_lifecycle.log for more details

Error: Traceback (most recent call last):
File “/usr/lib/python3/dist-packages/middlewared/job.py”, line 488, in run
await self.future
File “/usr/lib/python3/dist-packages/middlewared/job.py”, line 535, in __run_body
rv = await self.middleware.run_in_thread(self.method, *args)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1364, in run_in_thread
return await self.run_in_executor(io_thread_pool_executor, method, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1361, in run_in_executor
return await loop.run_in_executor(pool, functools.partial(method, *args, **kwargs))
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3.11/concurrent/futures/thread.py”, line 58, in run
result = self.fn(*self.args, **self.kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/schema/processor.py”, line 183, in nf
return func(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/schema/processor.py”, line 55, in nf
res = f(*args, **kwargs)
^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/app_scale.py”, line 51, in start
compose_action(app_name, app_config[‘version’], ‘up’, force_recreate=True, remove_orphans=True)
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/compose_utils.py”, line 57, in compose_action
raise CallError(
middlewared.service_exception.CallError: [EFAULT] Failed ‘up’ action for ‘plex’ app, please check /var/log/app_lifecycle.log for more details

I have looked through everything that I can think of and searched as much as possible with no luck. I tried installing a new plex app and it gave me the same error when it went to install. Any help would be appreciated. Thank you.

2

First delete the plex app and any plex images

Then reinstall plex - with the default config - don’t worry about your media or anything like that. Just make sure if the container runs.

After that edit the container, 1 config choice at a time.

3

I tried to delete the app and I get the following message.

[EFAULT] Failed to delete dataset: cannot destroy ‘PlexData/ix-apps/app_mounts/plex’: filesystem has dependent clones use ‘-R’ to destroy the following datasets: PlexData/ix-applications/releases/plex/volumes/ix_volumes/transcode PlexData/ix-applications/releases/plex/volumes/ix_volumes/data PlexData/ix-applications/releases/plex/volumes/ix_volumes/config

Error: concurrent.futures.process.RemoteTraceback:
“”"
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/middlewared/plugins/zfs/dataset.py", line 206, in do_delete
subprocess.run(
File “/usr/lib/python3.11/subprocess.py”, line 571, in run
raise CalledProcessError(retcode, process.args,
subprocess.CalledProcessError: Command ‘[‘zfs’, ‘destroy’, ‘-r’, ‘PlexData/ix-apps/app_mounts/plex’]’ returned non-zero exit status 1.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File “/usr/lib/python3.11/concurrent/futures/process.py”, line 256, in _process_worker
r = call_item.fn(*call_item.args, **call_item.kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/worker.py”, line 112, in main_worker
res = MIDDLEWARE._run(*call_args)
^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/worker.py”, line 46, in _run
return self._call(name, serviceobj, methodobj, args, job=job)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/worker.py”, line 34, in call
with Client(f’ws+unix://{MIDDLEWARE_RUN_DIR}/middlewared-internal.sock’, py_exceptions=True) as c:
File “/usr/lib/python3/dist-packages/middlewared/worker.py”, line 40, in call
return methodobj(*params)
^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/schema/processor.py”, line 55, in nf
res = f(*args, **kwargs)
^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/schema/processor.py”, line 183, in nf
return func(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/middlewared/plugins/zfs/dataset.py", line 217, in do_delete
raise CallError(f’Failed to delete dataset: {error}', errno)
middlewared.service_exception.CallError: [EFAULT] Failed to delete dataset: cannot destroy ‘PlexData/ix-apps/app_mounts/plex’: filesystem has dependent clones
use ‘-R’ to destroy the following datasets:
PlexData/ix-applications/releases/plex/volumes/ix_volumes/transcode
PlexData/ix-applications/releases/plex/volumes/ix_volumes/data
PlexData/ix-applications/releases/plex/volumes/ix_volumes/config
“”"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
File “/usr/lib/python3/dist-packages/middlewared/job.py”, line 488, in run
await self.future
File “/usr/lib/python3/dist-packages/middlewared/job.py”, line 535, in __run_body
rv = await self.middleware.run_in_thread(self.method, *args)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1364, in run_in_thread
return await self.run_in_executor(io_thread_pool_executor, method, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1361, in run_in_executor
return await loop.run_in_executor(pool, functools.partial(method, *args, **kwargs))
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3.11/concurrent/futures/thread.py”, line 58, in run
result = self.fn(*self.args, **self.kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/service/crud_service.py”, line 268, in nf
rv = func(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/schema/processor.py”, line 55, in nf
res = f(*args, **kwargs)
^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/schema/processor.py”, line 183, in nf
return func(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/crud.py”, line 344, in do_delete
return self.delete_internal(job, app_name, app_config, options)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/crud.py”, line 359, in delete_internal
self.middleware.call_sync(‘zfs.dataset.delete’, apps_volume_ds, {‘recursive’: True})
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1651, in call_sync
return self.run_coroutine(methodobj(*prepared_call.args))
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1691, in run_coroutine
return fut.result()
^^^^^^^^^^^^
File “/usr/lib/python3.11/concurrent/futures/_base.py”, line 449, in result
return self.__get_result()
^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3.11/concurrent/futures/_base.py”, line 401, in __get_result
raise self._exception
File “/usr/lib/python3/dist-packages/middlewared/service/crud_service.py”, line 250, in delete
return await self.middleware._call(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1465, in _call
return await self._call_worker(name, *prepared_call.args)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1471, in _call_worker
return await self.run_in_proc(main_worker, name, args, job)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1377, in run_in_proc
return await self.run_in_executor(self.__procpool, method, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1361, in run_in_executor
return await loop.run_in_executor(pool, functools.partial(method, *args, **kwargs))
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
middlewared.service_exception.CallError: [EFAULT] Failed to delete dataset: cannot destroy ‘PlexData/ix-apps/app_mounts/plex’: filesystem has dependent clones
use ‘-R’ to destroy the following datasets:
PlexData/ix-applications/releases/plex/volumes/ix_volumes/transcode
PlexData/ix-applications/releases/plex/volumes/ix_volumes/data
PlexData/ix-applications/releases/plex/volumes/ix_volumes/config

4

What are your pools called, and what are the primary datasets?

5

Is there a way for me to share a screenshot? The forum says i cant embed an image or share a link.

6

I see I need to get to level 1. I will work on that today and see if I can get the image uploaded.

7

Screenshot 2024-11-07 055231
Screenshot 2024-11-07 055231866×842 75.9 KB

8

Exact the same Issue here.
I get 2 different errors when i try to upgrade the App or if i try to start the app.
When i try to start the app i get:

Error 1

[EFAULT] Failed ‘up’ action for ‘plex’ app, please check /var/log/app_lifecycle.log for more details

Traceback (most recent call last):
File “/usr/lib/python3/dist-packages/middlewared/job.py”, line 488, in run
await self.future
File “/usr/lib/python3/dist-packages/middlewared/job.py”, line 535, in __run_body
rv = await self.middleware.run_in_thread(self.method, *args)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1364, in run_in_thread
return await self.run_in_executor(io_thread_pool_executor, method, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1361, in run_in_executor
return await loop.run_in_executor(pool, functools.partial(method, *args, **kwargs))
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3.11/concurrent/futures/thread.py”, line 58, in run
result = self.fn(*self.args, **self.kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/schema/processor.py”, line 183, in nf
return func(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/schema/processor.py”, line 55, in nf
res = f(*args, **kwargs)
^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/app_scale.py”, line 51, in start
compose_action(app_name, app_config[‘version’], ‘up’, force_recreate=True, remove_orphans=True)
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/compose_utils.py”, line 57, in compose_action
raise CallError(
middlewared.service_exception.CallError: [EFAULT] Failed ‘up’ action for ‘plex’ app, please check /var/log/app_lifecycle.log for more details

Or when i try to upgrade the App:

Error 2

This path does not exist.

Traceback (most recent call last):
File “/usr/lib/python3/dist-packages/middlewared/job.py”, line 488, in run
await self.future
File “/usr/lib/python3/dist-packages/middlewared/job.py”, line 535, in __run_body
rv = await self.middleware.run_in_thread(self.method, *args)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1364, in run_in_thread
return await self.run_in_executor(io_thread_pool_executor, method, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1361, in run_in_executor
return await loop.run_in_executor(pool, functools.partial(method, *args, **kwargs))
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3.11/concurrent/futures/thread.py”, line 58, in run
result = self.fn(*self.args, **self.kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/schema/processor.py”, line 183, in nf
return func(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/schema/processor.py”, line 55, in nf
res = f(*args, **kwargs)
^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/upgrade.py”, line 62, in upgrade
new_values = self.middleware.call_sync(
^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1651, in call_sync
return self.run_coroutine(methodobj(*prepared_call.args))
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1691, in run_coroutine
return fut.result()
^^^^^^^^^^^^
File “/usr/lib/python3.11/concurrent/futures/_base.py”, line 449, in result
return self.__get_result()
^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3.11/concurrent/futures/_base.py”, line 401, in __get_result
raise self._exception
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/schema_normalization.py”, line 34, in normalize_and_validate_values
dict_obj = await self.middleware.call(
^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1626, in call
return await self._call(
^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1457, in _call
return await methodobj(*prepared_call.args)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/schema_validation.py”, line 37, in validate_values
verrors.check()
File “/usr/lib/python3/dist-packages/middlewared/service_exception.py”, line 72, in check
raise self
middlewared.service_exception.ValidationErrors: [ENOENT] values.storage.additional_storage.5.storageEntry.host_path_config.path: This path does not exist.

9

I was able to get the app uninstalled but now I can not get the app to install. I get the same error as above.

10

So my install of TrueNAS started constantly rebooting. I was able to start up the 24.04 version of the OS and everything works as it originally did. I am going to run with this for a while until the bugs get sorted out and hopefully can update in the future.

11

The last time I saw someone with this error it turned out that they had a host path configured for their Plex app and later deleted the dataset but the host path was still in the app config. When they tried to migrate the phantom host path caused an error. Is there any chance that applies to you too?

12

There was only one Folder i worked on(tried to share it via SMB, which didnt work).
But after your post i tried deleting it.
After Deleteing the Folder and removing it inside the Apps Config Plex works again.

1 Like
13

So my server has been chugging along with the original install of TrueNas Scale on it. I have tried to update it with the newer versions a couple of times and I get the same error. When I do an update on it now the Plex app is not installed and when I try to install it I get the above error and it won’t install. I would really like to get this updated but I am thinking I will have to do a clean install and set everything up again. Does anyone have any insight to this before I do a clean install? Thank you.