Plex Remote Access - disconnecting

Apps and Virtualization
1

Hi,

I’m having issues with the remote access to the Plex app.

  • TrueNAS Scale updated to the latest version installed as supervisor of the machine
  • Official Plex app
  • I entered Plex access token

I did the port redirection in my router settings:

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When I set the connection, it runs fine for about a minut and then goes back to the disconnected state.
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I tried ticking the Host Network box in app settings but it did not help. What else can I do?

2

You probably need to open a port on your router/firewall and redirect it to the (fixed) IP address of your TrueNAS system on the LAN.

3

That’s what I did. I redirected incoming calls from public port 32400 to my TrueNAS IP address 192.168.50.122) with port 32400. It still does not work.

I tried turning off the firewall but it did not affect the outcome in any way.

4

I found a post on reddit, hope can help you:

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5

Thanks! That helped, too!

Although, looking at the logs I found another reason:

Sep 15, 2024 22:56:25.485 [139742683810616] ERROR - [EventSourceClient/pubsub/139.162.219.82:443] MyPlex: mapping failed due to potential double NAT configuration
Sep 15, 2024 22:56:25.485 [139742683810616] DEBUG - [EventSourceClient/pubsub/139.162.219.82:443] MyPlex: mapping state set to 'Mapped - Not Published (Double NAT)'.

So I had to setup port forwarding also on the ISP modem. Now it all works as intended.

1 Like