Welcome to the Forums - Sorry you are having trouble.
You won’t be able to post images until you have spent enough time here to gain permission for that - typical way is to take the new user “course” the bot offers you, then follow the advice in the second post at Discourse New User Guide - Resources - TrueNAS Community Forums to take the next level course. That should give you enough air time to be able to post images.
Then I suggest that you go here Joes Rules to Asking for Help - Resources - TrueNAS Community Forums and follow the guidance there for asking for help - providing good Information is the key to getting quality answers.