Scale remote UPS data not showing on reports

TrueNAS General
1

I have Scale 24.04.2 server (remote) that is attempting to connect to another Scale 24.04.2 server (local) UPS.

When I run this command from the remote side it prints out the information for the local UPS.

upsc cp1500@192.168.1.10

Init SSL without certificate database
battery.charge: 100
battery.charge.low: 10
battery.charge.warning: 20
battery.mfr.date: CPS
etc....

On the local side everything looks good.

upsd      23913          nut    4u  IPv6 101013      0t0  TCP *:3493 (LISTEN)

However, I get no data on the UPS section of reports. If I look at Netdata on remote it shows the UPS as ‘UPS ix dummy ups’ with no data. It seems the c

Am I missing something?

2

I’m experiencing the same behavior and looking for things to try.

My TrueNAS instance has NUT set as SLAVE and connects to a PfSense box running NUT as MASTER.

On the Truenas box i can retrieve the UPS data by going to terminal and issuing the command you indicated (pointing to the IP of my PfSense box of course). But when i go to Truenas menu–>reporting–>UPS, all the fields are in blank.

3

My ups is directly connected to my truenas box, but i’m experiencing the same problem. No data is displayed in the truenas reporting, but when i login to the netdata backend there are two ups, one is the ix-dummy ups and one is my cyberpower. My guess is that the truenas gui tries to show the metrics of the dummy and since there are no, the gui in truenas is blank. The netdata backend shows the metrics for my ups just fine. The question now is, is there a way to remove the ix-dummy ups ourselves or do we need to file a bug report.

4

I had this previously running fine with Scale(local) and Core(remote). Since upgrading both of NAS to 24.04.2 I can’t get it to work. UPS in TrueNAS always seemed a little buggy to me, but I think there’s something amiss with the latest update to Scale.

5

I have the same issue. Running Dragonfish-24.04.2.2. UPS reporting data shows on the NAS having the UPS attached locally via USB (master) but not on the NAS connecting to that system as a slave. Reporting is empty on the slave because it only shows the data of “ix dummy ups”.

6

It it makes you feel better, you are not alone. I just upgraded to 24.10.0.2 and the issue is still there (at least on my system).

7

I just built a ElectricEel-24.10.1 system and found the same issue. I confirmed that TrueNAS would shut down if there was a power failure, and upsc confirms the connection is working, however I see no stats.

The only sign that I got via the GUI that things were working is that I no longer had a UPS connection error when previously I did.