Sudden Pool Export, Unable to import pool

TrueNAS General
1

Hello,

I’m having trouble with my Truenas Scale system that I setup a few months ago.

It all started one day I noticed it being down so I rebooted and even powercycled it, upon investigation,

  1. Storage dashboard showed that my drives have been exported

  2. Trying to import them via GUI, the import dropdown menu had no options

  3. I looked online for solution, and I tried zpool import DATA, which didn’t spit out an error, but attempting to view the dataset gives me the error
    "Failed to load datasets
    [Errno 2] No such file or directory: ‘/mnt/.ix-apps/app_configs’"

  4. Going into the disks I found that one of the drives was now N/A:

drive.google.com/file/d/1dbP8OhVb96o0BPtPldnPsp65hCxATHuJ/view?usp=sharing

but my dashboard curiously still report its capacity into the pool (wdred6tb):
https://drive.google.com/file/d/1y-nZKVJkIkxEvrOx4C4brd5hH_K2zvmS/view?usp=sharing

Alas, even devices is reporting that something is wrong

sdc looks normal:
drive.google.com/file/d/1nTKg23ZKjLe-wtHrPX9f44HXl-lmc0f3/view?usp=sharing

but sdb isn’t reporting anything:
drive.google.com/file/d/1vViXhfJDWI1Ui4BGo4xZ_4PupoZr8PWV/view?usp=sharing

  1. SMART tests from shell reports no issues, and zpool status gives me:

drive.google.com/file/d/1HG_Q6SdMzgWrmT9LkP2EBv--K8rxs2bj/view?usp=sharing

  1. I disconnected each drive in turn, to see if it was a hardware or cable issue, but both were recognized in the GUI as being part of the pool, but as soon as both were hooked up together, only 1 would be recognized to be in the pool wdred6tb, the other would be N/A.
  2. Curiously, I hooked dragged it over to my monitor and wanted to see if there were any bootup issues, and lo and behold during bootup: “[FAILED] zfs-mount system” but everything else booted up fine and it just kept going and seems to be running fine.

The machine specs:
Intel(R) Core™ i5-7600 CPU @ 3.50GHz
16 GB RAM
ElectricEel-24.10.0.2
The only other app I installed is qbittorrent installed via the GUI

I’m not very savvy when it comes to networking or truenas, so I’m hesitant in trying the force imports solutions I’ve found in other threads, as I don’t really understand the problem or risks associated with those commands.

Any help would be deeply appreciated, thanks in advance!

2

First I am posting the graphics here to save people going to google-drive to see them:

one of the drives was now N/A:

image
image1670×702 23.6 KB

dashboard curiously still report its capacity into the pool (wdred6tb)

image
image1600×523 114 KB

sdc looks normal:

image
image1600×763 107 KB

sdb isn’t reporting anything:

image
image1600×735 107 KB

zpool status gives me

image
image663×522 29.5 KB

1 Like
3

@willaz

Thanks for the detailed description, especially the zpool status.

The good news is that zpool status shows that your Linux/ZFS seems to be reporting your pool as healthy, so it appears that the issue may only be the UI having a problem. At some point you will need to reboot to see if that clears, but we should probably let the scrub complete first and do some more diagnostics. Can you please run the following commands and post the results of each in a separate </> box:

  • lsblk -bo NAME,MODEL,ROTA,PTTYPE,TYPE,START,SIZE,PARTTYPENAME,PARTUUID
  • sudo zpool status -v
  • lspci
  • sudo sas2flash -list
  • sudo sas3flash -list
  • sudo smartctl -x /dev/sdb
  • sudo smartctl -x /dev/sdc

Thanks.

Lastly a comment about the resilience of your system…

Just in case you didn’t realise it, your pool is a stripe of single drives and has no redundancy. This means that:

  1. If you ever lose either drive you will lose everything; and
  2. If you ever get a checksum failure on a file, you will not be able to recover that file; and
  3. If you ever get a checksum failure on metadata (less likely but it happens), your pool will be partially or fully corrupted, and if you are lucky you may be able to mount it read-only and copy the data elsewhere and if not then your data will be lost.

Of course, if you are only hosting qbt torrents on this, then the data may not need to be recoverable. But if you are storing any data you consider valuable, then for the longer term you should probably think about moving to a redundant 3x RAIDZ1 pool or (given that you pool is already 73% full cf. a maximum recommended of 85%) a 5x RAIDZ2 pool.

4

Big thanks for re-posting those images, for some reason I’m not allowed to post images!

Scrub will still take a few more hours, here are the diagnostics log results:

  • lsblk -bo NAME,MODEL,ROTA,PTTYPE,TYPE,START,SIZE,PARTTYPENAME,PARTUUID
NAME   MODEL                      ROTA PTTYPE TYPE   START          SIZE PARTTYPENAME             PARTUUID
sda    Samsung SSD 840 PRO Series    0 gpt    disk          128035676160                          
├─sda1                               0 gpt    part    4096       1048576 BIOS boot                de57d2b6-63ea-4670-ac23-3ea408455cee
├─sda2                               0 gpt    part    6144     536870912 EFI System               ee3aeebe-61a7-4bf8-ba02-6ea12153aa46
└─sda3                               0 gpt    part 1054720  127495642624 Solaris /usr & Apple ZFS 719fa1dd-0c08-4a75-9d40-a0590d7f4e5d
sdb    ST6000VX0023-2EF110           1 gpt    disk         6001175126016                          
└─sdb1                               1 gpt    part    2048 6001173463040 Solaris /usr & Apple ZFS 4278e0b0-be26-46c7-bf14-b1f880f04b84
sdc    WDC WD60EFPX-68C5ZN0          1 gpt    disk         6001175126016                          
├─sdc1                               1 gpt    part     128    2147483648 FreeBSD swap             87e83139-a298-11ef-9e2a-107b447e8e7f
└─sdc2                               1 gpt    part 4194432 5999027556352 FreeBSD ZFS              87fa7a27-a298-11ef-9e2a-107b447e8e7f
  • sudo zpool status -v
truenas_admin@truenas[~]$ sudo zpool status -v
  pool: boot-pool
 state: ONLINE
  scan: scrub repaired 0B in 00:00:06 with 0 errors on Fri Jan 31 03:45:07 2025
config:

        NAME        STATE     READ WRITE CKSUM
        boot-pool   ONLINE       0     0     0
          sda3      ONLINE       0     0     0

errors: No known data errors

  pool: wdred6tb
 state: ONLINE
status: Some supported and requested features are not enabled on the pool.
        The pool can still be used, but some features are unavailable.
action: Enable all features using 'zpool upgrade'. Once this is done,
        the pool may no longer be accessible by software that does not support
        the features. See zpool-features(7) for details.
  scan: scrub in progress since Wed Feb  5 11:48:57 2025
        2.41T / 7.86T scanned at 231M/s, 2.06T / 7.86T issued at 197M/s
        0B repaired, 26.13% done, 08:34:45 to go
config:

        NAME                                    STATE     READ WRITE CKSUM
        wdred6tb                                ONLINE       0     0     0
          87fa7a27-a298-11ef-9e2a-107b447e8e7f  ONLINE       0     0     0
          4278e0b0-be26-46c7-bf14-b1f880f04b84  ONLINE       0     0     0
  • lspci
truenas_admin@truenas[~]$ lspci
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers (rev 05)
00:02.0 VGA compatible controller: Intel Corporation HD Graphics 630 (rev 04)
00:14.0 USB controller: Intel Corporation 200 Series/Z370 Chipset Family USB 3.0 xHCI Controller
00:16.0 Communication controller: Intel Corporation 200 Series PCH CSME HECI #1
00:17.0 SATA controller: Intel Corporation 200 Series PCH SATA controller [AHCI mode]
00:1c.0 PCI bridge: Intel Corporation 200 Series PCH PCI Express Root Port #5 (rev f0)
00:1c.5 PCI bridge: Intel Corporation 200 Series PCH PCI Express Root Port #6 (rev f0)
00:1c.7 PCI bridge: Intel Corporation 200 Series PCH PCI Express Root Port #8 (rev f0)
00:1d.0 PCI bridge: Intel Corporation 200 Series PCH PCI Express Root Port #9 (rev f0)
00:1f.0 ISA bridge: Intel Corporation 200 Series PCH LPC Controller (B250)
00:1f.2 Memory controller: Intel Corporation 200 Series/Z370 Chipset Family Power Management Controller
00:1f.4 SMBus: Intel Corporation 200 Series/Z370 Chipset Family SMBus Controller
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
03:00.0 PCI bridge: ASMedia Technology Inc. ASM1083/1085 PCIe to PCI Bridge (rev 04)
  • sudo sas2flash -list
truenas_admin@truenas[~]$ sudo sas2flash -list
LSI Corporation SAS2 Flash Utility
Version 20.00.00.00 (2014.09.18) 
Copyright (c) 2008-2014 LSI Corporation. All rights reserved 

        No LSI SAS adapters found! Limited Command Set Available!
        ERROR: Command Not allowed without an adapter!
        ERROR: Couldn't Create Command -list
        Exiting Program.
  • sudo sas3flash -list
truenas_admin@truenas[~]$ sudo sas3flash -list  
Avago Technologies SAS3 Flash Utility
Version 16.00.00.00 (2017.05.02) 
Copyright 2008-2017 Avago Technologies. All rights reserved.

        No Avago SAS adapters found! Limited Command Set Available!
        ERROR: Command Not allowed without an adapter!
        ERROR: Couldn't Create Command -list
        Exiting Program.
truenas_admin@truenas[~]$
  • sudo smartctl -x /dev/sdb
truenas_admin@truenas[~]$ sudo smartctl -x /dev/sdb
smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.6.44-production+truenas] (local build)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Skyhawk
Device Model:     ST6000VX0023-2EF110
Serial Number:    ZAD0W45V
LU WWN Device Id: 5 000c50 0a25ca083
Firmware Version: SC60
User Capacity:    6,001,175,126,016 bytes [6.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database 7.3/5653
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Wed Feb  5 18:16:27 2025 CST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Enabled
Write cache is:   Enabled
DSN feature is:   Unavailable
ATA Security is:  Disabled, frozen [SEC2]
Wt Cache Reorder: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever 
                                        been run.
Total time to complete Offline 
data collection:                (  567) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine 
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 549) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x50bd) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     POSR--   080   053   044    -    111396904
  3 Spin_Up_Time            PO----   088   086   000    -    0
  4 Start_Stop_Count        -O--CK   075   075   020    -    26215
  5 Reallocated_Sector_Ct   PO--CK   100   100   010    -    56
  7 Seek_Error_Rate         POSR--   093   060   045    -    2192925707
  9 Power_On_Hours          -O--CK   036   036   000    -    56757h+37m+16.266s
 10 Spin_Retry_Count        PO--C-   100   100   097    -    0
 12 Power_Cycle_Count       -O--CK   099   099   020    -    1491
184 End-to-End_Error        -O--CK   100   100   099    -    0
187 Reported_Uncorrect      -O--CK   001   001   000    -    195
188 Command_Timeout         -O--CK   100   099   000    -    4295032836
189 High_Fly_Writes         -O-RCK   100   100   000    -    0
190 Airflow_Temperature_Cel -O---K   057   045   040    -    43 (Min/Max 35/44)
191 G-Sense_Error_Rate      -O--CK   080   080   000    -    41871
192 Power-Off_Retract_Count -O--CK   100   100   000    -    68
193 Load_Cycle_Count        -O--CK   048   048   000    -    104997
194 Temperature_Celsius     -O---K   043   055   000    -    43 (0 15 0 0 0)
195 Hardware_ECC_Recovered  -O-RC-   005   001   000    -    111396904
197 Current_Pending_Sector  -O--C-   100   100   000    -    0
198 Offline_Uncorrectable   ----C-   100   100   000    -    0
199 UDMA_CRC_Error_Count    -OSRCK   200   200   000    -    0
240 Head_Flying_Hours       ------   100   253   000    -    28015h+48m+03.798s
241 Total_LBAs_Written      ------   100   253   000    -    135944294225
242 Total_LBAs_Read         ------   100   253   000    -    125593583001
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning

General Purpose Log Directory Version 1
SMART           Log Directory Version 1 [multi-sector log support]
Address    Access  R/W   Size  Description
0x00       GPL,SL  R/O      1  Log Directory
0x01           SL  R/O      1  Summary SMART error log
0x02           SL  R/O      5  Comprehensive SMART error log
0x03       GPL     R/O      5  Ext. Comprehensive SMART error log
0x04       GPL,SL  R/O      8  Device Statistics log
0x06           SL  R/O      1  SMART self-test log
0x07       GPL     R/O      1  Extended self-test log
0x08       GPL     R/O      2  Power Conditions log
0x09           SL  R/W      1  Selective self-test log
0x0c       GPL     R/O   2048  Pending Defects log
0x10       GPL     R/O      1  NCQ Command Error log
0x11       GPL     R/O      1  SATA Phy Event Counters log
0x13       GPL     R/O      1  SATA NCQ Send and Receive log
0x15       GPL     R/W      1  Rebuild Assist log
0x21       GPL     R/O      1  Write stream error log
0x22       GPL     R/O      1  Read stream error log
0x24       GPL     R/O    512  Current Device Internal Status Data log
0x30       GPL,SL  R/O      9  IDENTIFY DEVICE data log
0x80-0x9f  GPL,SL  R/W     16  Host vendor specific log
0xa1       GPL,SL  VS      24  Device vendor specific log
0xa2       GPL     VS    8160  Device vendor specific log
0xa6       GPL     VS     192  Device vendor specific log
0xa8-0xa9  GPL,SL  VS     136  Device vendor specific log
0xab       GPL     VS       1  Device vendor specific log
0xad       GPL     VS      16  Device vendor specific log
0xb0       GPL     VS    9048  Device vendor specific log
0xbe-0xbf  GPL     VS   65535  Device vendor specific log
0xc1       GPL,SL  VS      16  Device vendor specific log
0xc3       GPL,SL  VS       8  Device vendor specific log
0xd1       GPL     VS     264  Device vendor specific log
0xd2       GPL     VS   10000  Device vendor specific log
0xd4       GPL     VS    2048  Device vendor specific log
0xda       GPL,SL  VS       1  Device vendor specific log
0xe0       GPL,SL  R/W      1  SCT Command/Status
0xe1       GPL,SL  R/W      1  SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (5 sectors)
Device Error Count: 195 (device log contains only the most recent 20 errors)
        CR     = Command Register
        FEATR  = Features Register
        COUNT  = Count (was: Sector Count) Register
        LBA_48 = Upper bytes of LBA High/Mid/Low Registers ]  ATA-8
        LH     = LBA High (was: Cylinder High) Register    ]   LBA
        LM     = LBA Mid (was: Cylinder Low) Register      ] Register
        LL     = LBA Low (was: Sector Number) Register     ]
        DV     = Device (was: Device/Head) Register
        DC     = Device Control Register
        ER     = Error register
        ST     = Status register
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 195 [14] log entry is empty
Error 194 [13] log entry is empty
Error 193 [12] log entry is empty
Error 192 [11] log entry is empty
Error 191 [10] log entry is empty
Error 190 [9] log entry is empty
Error 189 [8] log entry is empty
Error 188 [7] log entry is empty
SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%     56695         -
# 2  Extended offline    Completed without error       00%     56532         -
# 3  Extended offline    Completed without error       00%     56359         -
# 4  Extended offline    Completed without error       00%     56191         -
# 5  Extended offline    Completed without error       00%     56023         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version:                  3
SCT Version (vendor specific):       522 (0x020a)
Device State:                        Active (0)
Current Temperature:                    43 Celsius
Power Cycle Min/Max Temperature:     35/44 Celsius
Lifetime    Min/Max Temperature:     15/55 Celsius
Under/Over Temperature Limit Count:   0/4

SCT Temperature History Version:     2
Temperature Sampling Period:         3 minutes
Temperature Logging Interval:        59 minutes
Min/Max recommended Temperature:      0/ 0 Celsius
Min/Max Temperature Limit:            0/ 0 Celsius
Temperature History Size (Index):    128 (117)

Index    Estimated Time   Temperature Celsius
 118    2025-01-31 12:55    43  ************************
 119    2025-01-31 13:54    44  *************************
 120    2025-01-31 14:53    44  *************************
 121    2025-01-31 15:52    45  **************************
 ...    ..( 19 skipped).    ..  **************************
  13    2025-02-01 11:32    45  **************************
  14    2025-02-01 12:31    44  *************************
  15    2025-02-01 13:30    45  **************************
 ...    ..(  2 skipped).    ..  **************************
  18    2025-02-01 16:27    45  **************************
  19    2025-02-01 17:26    44  *************************
  20    2025-02-01 18:25    44  *************************
  21    2025-02-01 19:24    44  *************************
  22    2025-02-01 20:23    45  **************************
 ...    ..(  6 skipped).    ..  **************************
  29    2025-02-02 03:16    45  **************************
  30    2025-02-02 04:15    44  *************************
  31    2025-02-02 05:14    44  *************************
  32    2025-02-02 06:13    45  **************************
  33    2025-02-02 07:12    47  ****************************
 ...    ..(  4 skipped).    ..  ****************************
  38    2025-02-02 12:07    47  ****************************
  39    2025-02-02 13:06    46  ***************************
  40    2025-02-02 14:05    46  ***************************
  41    2025-02-02 15:04    46  ***************************
  42    2025-02-02 16:03    44  *************************
  43    2025-02-02 17:02    44  *************************
  44    2025-02-02 18:01    45  **************************
  45    2025-02-02 19:00    45  **************************
  46    2025-02-02 19:59    45  **************************
  47    2025-02-02 20:58    44  *************************
  48    2025-02-02 21:57    45  **************************
  49    2025-02-02 22:56    45  **************************
  50    2025-02-02 23:55    45  **************************
  51    2025-02-03 00:54    44  *************************
  52    2025-02-03 01:53    44  *************************
  53    2025-02-03 02:52    45  **************************
 ...    ..(  7 skipped).    ..  **************************
  61    2025-02-03 10:44    45  **************************
  62    2025-02-03 11:43    44  *************************
  63    2025-02-03 12:42    44  *************************
  64    2025-02-03 13:41    45  **************************
  65    2025-02-03 14:40    46  ***************************
  66    2025-02-03 15:39    45  **************************
 ...    ..( 14 skipped).    ..  **************************
  81    2025-02-04 06:24    45  **************************
  82    2025-02-04 07:23    44  *************************
  83    2025-02-04 08:22     ?  -
  84    2025-02-04 09:21    45  **************************
  85    2025-02-04 10:20     ?  -
  86    2025-02-04 11:19    42  ***********************
  87    2025-02-04 12:18     ?  -
  88    2025-02-04 13:17    40  *********************
  89    2025-02-04 14:16     ?  -
  90    2025-02-04 15:15    37  ******************
  91    2025-02-04 16:14     ?  -
  92    2025-02-04 17:13    37  ******************
  93    2025-02-04 18:12     ?  -
  94    2025-02-04 19:11    36  *****************
  95    2025-02-04 20:10     ?  -
  96    2025-02-04 21:09    37  ******************
  97    2025-02-04 22:08     ?  -
  98    2025-02-04 23:07    37  ******************
  99    2025-02-05 00:06     ?  -
 100    2025-02-05 01:05    38  *******************
 101    2025-02-05 02:04     ?  -
 102    2025-02-05 03:03    26  *******
 103    2025-02-05 04:02     ?  -
 104    2025-02-05 05:01    21  **
 105    2025-02-05 06:00     ?  -
 106    2025-02-05 06:59    25  ******
 107    2025-02-05 07:58     ?  -
 108    2025-02-05 08:57    27  ********
 109    2025-02-05 09:56     ?  -
 110    2025-02-05 10:55    28  *********
 111    2025-02-05 11:54     ?  -
 112    2025-02-05 12:53    29  **********
 113    2025-02-05 13:52     ?  -
 114    2025-02-05 14:51    35  ****************
 115    2025-02-05 15:50    44  *************************
 116    2025-02-05 16:49    44  *************************
 117    2025-02-05 17:48    43  ************************

SCT Error Recovery Control:
           Read:     70 (7.0 seconds)
          Write:     70 (7.0 seconds)

Device Statistics (GP Log 0x04)
Page  Offset Size        Value Flags Description
0x01  =====  =               =  ===  == General Statistics (rev 1) ==
0x01  0x008  4            1491  ---  Lifetime Power-On Resets
0x01  0x010  4           56757  ---  Power-on Hours
0x01  0x018  6    135946069492  ---  Logical Sectors Written
0x01  0x020  6       698926290  ---  Number of Write Commands
0x01  0x028  6    125592006955  ---  Logical Sectors Read
0x01  0x030  6       570626574  ---  Number of Read Commands
0x01  0x038  6               -  ---  Date and Time TimeStamp
0x03  =====  =               =  ===  == Rotating Media Statistics (rev 1) ==
0x03  0x008  4      4165286001  N--  Spindle Motor Power-on Hours
0x03  0x010  4      4165253192  N--  Head Flying Hours
0x03  0x018  4          104997  ---  Head Load Events
0x03  0x020  4              56  ---  Number of Reallocated Logical Sectors
0x03  0x028  4               0  ---  Read Recovery Attempts
0x03  0x030  4               0  ---  Number of Mechanical Start Failures
0x03  0x038  4               0  ---  Number of Realloc. Candidate Logical Sectors
0x03  0x040  4              68  ---  Number of High Priority Unload Events
0x04  =====  =               =  ===  == General Errors Statistics (rev 1) ==
0x04  0x008  4             290  ---  Number of Reported Uncorrectable Errors
0x04  0x010  4               4  ---  Resets Between Cmd Acceptance and Completion
0x05  =====  =               =  ===  == Temperature Statistics (rev 1) ==
0x05  0x008  1              43  ---  Current Temperature
0x05  0x010  1              42  ---  Average Short Term Temperature
0x05  0x018  1              43  ---  Average Long Term Temperature
0x05  0x020  1              55  ---  Highest Temperature
0x05  0x028  1               0  ---  Lowest Temperature
0x05  0x030  1              51  ---  Highest Average Short Term Temperature
0x05  0x038  1              25  ---  Lowest Average Short Term Temperature
0x05  0x040  1              47  ---  Highest Average Long Term Temperature
0x05  0x048  1              32  ---  Lowest Average Long Term Temperature
0x05  0x050  4               0  ---  Time in Over-Temperature
0x05  0x058  1              70  ---  Specified Maximum Operating Temperature
0x05  0x060  4               0  ---  Time in Under-Temperature
0x05  0x068  1               0  ---  Specified Minimum Operating Temperature
0x06  =====  =               =  ===  == Transport Statistics (rev 1) ==
0x06  0x008  4           27019  ---  Number of Hardware Resets
0x06  0x010  4             715  ---  Number of ASR Events
0x06  0x018  4               0  ---  Number of Interface CRC Errors
                                |||_ C monitored condition met
                                ||__ D supports DSN
                                |___ N normalized value

Pending Defects log (GP Log 0x0c)
No Defects Logged

SATA Phy Event Counters (GP Log 0x11)
ID      Size     Value  Description
0x000a  2            2  Device-to-host register FISes sent due to a COMRESET
0x0001  2            0  Command failed due to ICRC error
0x0003  2            0  R_ERR response for device-to-host data FIS
0x0004  2            0  R_ERR response for host-to-device data FIS
0x0006  2            0  R_ERR response for device-to-host non-data FIS
0x0007  2            0  R_ERR response for host-to-device non-data FIS

Seagate FARM log (GP Log 0xa6) supported [try: -l farm]

truenas_admin@truenas[~]$
  • sudo smartctl -x /dev/sdc
truenas_admin@truenas[~]$ sudo smartctl -x /dev/sdc
smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.6.44-production+truenas] (local build)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Red (CMR)
Device Model:     WDC WD60EFPX-68C5ZN0
Serial Number:    WD-WX72D242NZDD
LU WWN Device Id: 5 0014ee 216428d2c
Firmware Version: 81.00A81
User Capacity:    6,001,175,126,016 bytes [6.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database 7.3/5653
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Wed Feb  5 18:17:34 2025 CST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Enabled
Write cache is:   Enabled
DSN feature is:   Unavailable
ATA Security is:  Disabled, frozen [SEC2]
Wt Cache Reorder: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever 
                                        been run.
Total time to complete Offline 
data collection:                (60480) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine 
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        ( 628) minutes.
Conveyance self-test routine
recommended polling time:        (   5) minutes.
SCT capabilities:              (0x3039) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     POSR-K   200   200   051    -    0
  3 Spin_Up_Time            POS--K   226   225   021    -    3700
  4 Start_Stop_Count        -O--CK   100   100   000    -    90
  5 Reallocated_Sector_Ct   PO--CK   200   200   140    -    0
  7 Seek_Error_Rate         -OSR-K   100   253   000    -    0
  9 Power_On_Hours          -O--CK   098   098   000    -    1959
 10 Spin_Retry_Count        -O--CK   100   253   000    -    0
 11 Calibration_Retry_Count -O--CK   100   253   000    -    0
 12 Power_Cycle_Count       -O--CK   100   100   000    -    90
192 Power-Off_Retract_Count -O--CK   200   200   000    -    68
193 Load_Cycle_Count        -O--CK   200   200   000    -    559
194 Temperature_Celsius     -O---K   113   108   000    -    37
196 Reallocated_Event_Count -O--CK   200   200   000    -    0
197 Current_Pending_Sector  -O--CK   200   200   000    -    0
198 Offline_Uncorrectable   ----CK   100   253   000    -    0
199 UDMA_CRC_Error_Count    -O--CK   200   200   000    -    0
200 Multi_Zone_Error_Rate   ---R--   200   200   000    -    0
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning

General Purpose Log Directory Version 1
SMART           Log Directory Version 1 [multi-sector log support]
Address    Access  R/W   Size  Description
0x00       GPL,SL  R/O      1  Log Directory
0x01           SL  R/O      1  Summary SMART error log
0x02           SL  R/O      5  Comprehensive SMART error log
0x03       GPL     R/O      6  Ext. Comprehensive SMART error log
0x04       GPL     R/O    256  Device Statistics log
0x04       SL      R/O    255  Device Statistics log
0x06           SL  R/O      1  SMART self-test log
0x07       GPL     R/O      1  Extended self-test log
0x09           SL  R/W      1  Selective self-test log
0x0c       GPL     R/O   2048  Pending Defects log
0x10       GPL     R/O      1  NCQ Command Error log
0x11       GPL     R/O      1  SATA Phy Event Counters log
0x24       GPL     R/O    307  Current Device Internal Status Data log
0x30       GPL,SL  R/O      9  IDENTIFY DEVICE data log
0x80-0x9f  GPL,SL  R/W     16  Host vendor specific log
0xa0-0xa7  GPL,SL  VS      16  Device vendor specific log
0xa8-0xb6  GPL,SL  VS       1  Device vendor specific log
0xb7       GPL,SL  VS      78  Device vendor specific log
0xbd       GPL,SL  VS       1  Device vendor specific log
0xc0       GPL,SL  VS       1  Device vendor specific log
0xc1       GPL     VS      93  Device vendor specific log
0xe0       GPL,SL  R/W      1  SCT Command/Status
0xe1       GPL,SL  R/W      1  SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (6 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      1943         -
# 2  Extended offline    Completed without error       00%      1899         -
# 3  Extended offline    Completed without error       00%      1737         -
# 4  Extended offline    Completed without error       00%      1563         -
# 5  Extended offline    Completed without error       00%      1395         -
# 6  Extended offline    Completed without error       00%      1227         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version:                  3
SCT Version (vendor specific):       258 (0x0102)
Device State:                        Active (0)
Current Temperature:                    37 Celsius
Power Cycle Min/Max Temperature:     31/38 Celsius
Lifetime    Min/Max Temperature:     22/42 Celsius
Under/Over Temperature Limit Count:   0/0
Vendor specific:
01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

SCT Temperature History Version:     2
Temperature Sampling Period:         1 minute
Temperature Logging Interval:        1 minute
Min/Max recommended Temperature:      0/65 Celsius
Min/Max Temperature Limit:           -41/85 Celsius
Temperature History Size (Index):    478 (4)

Index    Estimated Time   Temperature Celsius
   5    2025-02-05 10:20    38  *******************
 ...    ..( 24 skipped).    ..  *******************
  30    2025-02-05 10:45    38  *******************
  31    2025-02-05 10:46    37  ******************
 ...    ..( 22 skipped).    ..  ******************
  54    2025-02-05 11:09    37  ******************
  55    2025-02-05 11:10    36  *****************
  56    2025-02-05 11:11    37  ******************
  57    2025-02-05 11:12    36  *****************
 ...    ..(240 skipped).    ..  *****************
 298    2025-02-05 15:13    36  *****************
 299    2025-02-05 15:14     ?  -
 300    2025-02-05 15:15    26  *******
 301    2025-02-05 15:16    26  *******
 302    2025-02-05 15:17    26  *******
 303    2025-02-05 15:18    27  ********
 304    2025-02-05 15:19    27  ********
 305    2025-02-05 15:20    28  *********
 306    2025-02-05 15:21    28  *********
 307    2025-02-05 15:22    28  *********
 308    2025-02-05 15:23    29  **********
 309    2025-02-05 15:24    30  ***********
 ...    ..(  3 skipped).    ..  ***********
 313    2025-02-05 15:28    30  ***********
 314    2025-02-05 15:29    31  ************
 315    2025-02-05 15:30    31  ************
 316    2025-02-05 15:31    31  ************
 317    2025-02-05 15:32    32  *************
 318    2025-02-05 15:33     ?  -
 319    2025-02-05 15:34    22  ***
 320    2025-02-05 15:35    22  ***
 321    2025-02-05 15:36    23  ****
 322    2025-02-05 15:37    24  *****
 323    2025-02-05 15:38    24  *****
 324    2025-02-05 15:39     ?  -
 325    2025-02-05 15:40    25  ******
 326    2025-02-05 15:41    25  ******
 327    2025-02-05 15:42    26  *******
 328    2025-02-05 15:43    26  *******
 329    2025-02-05 15:44    27  ********
 330    2025-02-05 15:45     ?  -
 331    2025-02-05 15:46    27  ********
 332    2025-02-05 15:47     ?  -
 333    2025-02-05 15:48    27  ********
 334    2025-02-05 15:49     ?  -
 335    2025-02-05 15:50    28  *********
 336    2025-02-05 15:51    28  *********
 337    2025-02-05 15:52    28  *********
 338    2025-02-05 15:53    29  **********
 339    2025-02-05 15:54    29  **********
 340    2025-02-05 15:55    30  ***********
 341    2025-02-05 15:56    30  ***********
 342    2025-02-05 15:57    31  ************
 343    2025-02-05 15:58    31  ************
 344    2025-02-05 15:59     ?  -
 345    2025-02-05 16:00    32  *************
 346    2025-02-05 16:01    31  ************
 347    2025-02-05 16:02    32  *************
 ...    ..(  2 skipped).    ..  *************
 350    2025-02-05 16:05    32  *************
 351    2025-02-05 16:06    33  **************
 352    2025-02-05 16:07    33  **************
 353    2025-02-05 16:08    33  **************
 354    2025-02-05 16:09    34  ***************
 ...    ..(  3 skipped).    ..  ***************
 358    2025-02-05 16:13    34  ***************
 359    2025-02-05 16:14    35  ****************
 ...    ..(  3 skipped).    ..  ****************
 363    2025-02-05 16:18    35  ****************
 364    2025-02-05 16:19    36  *****************
 ...    ..(  5 skipped).    ..  *****************
 370    2025-02-05 16:25    36  *****************
 371    2025-02-05 16:26    37  ******************
 ...    ..( 14 skipped).    ..  ******************
 386    2025-02-05 16:41    37  ******************
 387    2025-02-05 16:42    38  *******************
 ...    ..( 94 skipped).    ..  *******************
   4    2025-02-05 18:17    38  *******************

SCT Error Recovery Control:
           Read:     70 (7.0 seconds)
          Write:     70 (7.0 seconds)

Device Statistics (GP Log 0x04)
Page  Offset Size        Value Flags Description
0x01  =====  =               =  ===  == General Statistics (rev 3) ==
0x01  0x008  4              90  ---  Lifetime Power-On Resets
0x01  0x010  4            1959  ---  Power-on Hours
0x01  0x018  6     14598841007  ---  Logical Sectors Written
0x01  0x020  6        42736161  ---  Number of Write Commands
0x01  0x028  6     29032764250  ---  Logical Sectors Read
0x01  0x030  6        19170962  ---  Number of Read Commands
0x01  0x038  6      2757432704  ---  Date and Time TimeStamp
0x02  =====  =               =  ===  == Free-Fall Statistics (rev 1) ==
0x02  0x010  4               0  ---  Overlimit Shock Events
0x03  =====  =               =  ===  == Rotating Media Statistics (rev 1) ==
0x03  0x008  4            1951  ---  Spindle Motor Power-on Hours
0x03  0x010  4            1924  ---  Head Flying Hours
0x03  0x018  4             628  ---  Head Load Events
0x03  0x020  4               0  ---  Number of Reallocated Logical Sectors
0x03  0x028  4               0  ---  Read Recovery Attempts
0x03  0x030  4               0  ---  Number of Mechanical Start Failures
0x03  0x038  4               0  ---  Number of Realloc. Candidate Logical Sectors
0x03  0x040  4              68  ---  Number of High Priority Unload Events
0x04  =====  =               =  ===  == General Errors Statistics (rev 1) ==
0x04  0x008  4               0  ---  Number of Reported Uncorrectable Errors
0x04  0x010  4               0  ---  Resets Between Cmd Acceptance and Completion
0x05  =====  =               =  ===  == Temperature Statistics (rev 1) ==
0x05  0x008  1              37  ---  Current Temperature
0x05  0x010  1              36  ---  Average Short Term Temperature
0x05  0x018  1              36  ---  Average Long Term Temperature
0x05  0x020  1              42  ---  Highest Temperature
0x05  0x028  1              30  ---  Lowest Temperature
0x05  0x030  1              40  ---  Highest Average Short Term Temperature
0x05  0x038  1              34  ---  Lowest Average Short Term Temperature
0x05  0x040  1              36  ---  Highest Average Long Term Temperature
0x05  0x048  1              35  ---  Lowest Average Long Term Temperature
0x05  0x050  4               0  ---  Time in Over-Temperature
0x05  0x058  1              65  ---  Specified Maximum Operating Temperature
0x05  0x060  4               0  ---  Time in Under-Temperature
0x05  0x068  1               0  ---  Specified Minimum Operating Temperature
0x06  =====  =               =  ===  == Transport Statistics (rev 1) ==
0x06  0x008  4             368  ---  Number of Hardware Resets
0x06  0x010  4             177  ---  Number of ASR Events
0x06  0x018  4               0  ---  Number of Interface CRC Errors
0xff  =====  =               =  ===  == Vendor Specific Statistics (rev 1) ==
0xff  0x008  7               0  ---  Vendor Specific
0xff  0x010  7               0  ---  Vendor Specific
0xff  0x018  7               0  ---  Vendor Specific
                                |||_ C monitored condition met
                                ||__ D supports DSN
                                |___ N normalized value

Pending Defects log (GP Log 0x0c)
No Defects Logged

SATA Phy Event Counters (GP Log 0x11)
ID      Size     Value  Description
0x0001  2            0  Command failed due to ICRC error
0x0002  2            0  R_ERR response for data FIS
0x0003  2            0  R_ERR response for device-to-host data FIS
0x0004  2            0  R_ERR response for host-to-device data FIS
0x0005  2            0  R_ERR response for non-data FIS
0x0006  2            0  R_ERR response for device-to-host non-data FIS
0x0007  2            0  R_ERR response for host-to-device non-data FIS
0x0008  2            0  Device-to-host non-data FIS retries
0x0009  2            2  Transition from drive PhyRdy to drive PhyNRdy
0x000a  2            3  Device-to-host register FISes sent due to a COMRESET
0x000b  2            0  CRC errors within host-to-device FIS
0x000d  2            0  Non-CRC errors within host-to-device FIS
0x000f  2            0  R_ERR response for host-to-device data FIS, CRC
0x0012  2            0  R_ERR response for host-to-device non-data FIS, CRC
0x8000  4        11268  Vendor specific

As to the redundancy, absolutely is something I will be getting into as that was why I decided to throw up a server instead of just sticking more drives into the desktop, but being a first-timer and not very network-savvy, I decided to just test the waters first on getting everything working and see how hard it is maintaining it.

Honestly I got hung up by all the techno-jargon on which RAID to use/setup/works with mine/best use case/not too expensive/etc, I will probably start another thread for advice on that once this is fixed!

1 Like
5

Thanks for all of that.

TBH I cannot see a problem.

There are 56 bad sectors on the Seagate drive, and there is no indication of how old these are (so you should probably keep an eye on this), but the long tests are all good.

One other anomaly is that the scrub seems to have slowed down, but the scrubs stats are known to vary like this so I don’t think this is anything to worry about.

So the drives look good, and the pool looks good, and the only issue is that the UI is not behaving itself.

My advice - and you should probably get a 2nd opinion to make sure it is the same - is to wait until the scrub completes and then power cycle your hardware.

Oh - and implement @joeschmuck’s Multi-Report script so that you get emailed a weekly report on whether your drives are deteriorating.

6

Thanks for taking the time for taking a look and helping me with the images!

Scrub has been successfully completed and power-cycled - still exhibiting the same problems.

Since you mentioned a GUI error, would a reinstall of the OS possibly help, but would a fresh OS recognize my config and able to import the existing pools and shares?

7

I am not sure that a completely fresh install would help. The following two alternatives will be easier to do than this, but if they don’t help then as a last resort it might be worth trying.

  1. You can download a copy of the installer for the same version and do a manual upgrade and see if that helps.

  2. You can also restore a copy of your system configuration file and see if that helps.

Alternatively, if neither of the above help, then I would tag one of the iX guys in this thread and see what they suggest.

1 Like
8

Wow the manual update to 24.10.2 fixed it!

I just downloaded the .update file and chose it during the manual update process, rebooted and the dataset is normal, shares are working as normal, apps working as well - thanks so much for your help and advice!

However, is there anything I can do to prevent this from happening in the future? Very disconcerting that it just happened out the blue and locked me out without [seemingly?] no wrongdoing on my end.

9

If I had any idea what caused it then I might be able to say how to stop it happening - but I don’t. I was simply responding to the symptoms without knowing the cause.