TrueNAS getting unresponsive

Hello,

since today my truenas scale system crashes after a short time.
All apps are running fine, but i cant login into the web ui, ssh and samba.

Getting following erros:

After a restart it works again.

Thank you

Im semi-guessing here, but I have read that you may have some success disabling serial port. Try that. Easy test either way. Other than that, (again not a pro here); and assuming you have a config backup, I would reinstall your OS.

Disabled serial port.
Same issue.

Now im getting this error:

Kritisch

Device: /dev/sdb [SAT], FAILED SMART self-check. BACK UP DATA NOW!.

root@FreeNAS:~# smartctl -a /dev/sdb
smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.6.32-production+truenas] (local bu                                                                                                             ild)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     INTENSO SSD
Serial Number:    1642312010001482
Firmware Version: W0714A0
User Capacity:    128,035,676,160 bytes [128 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    Solid State Device
Form Factor:      2.5 inches
TRIM Command:     Available
Device is:        Not in smartctl database 7.3/5528
ATA Version is:   ACS-2 T13/2015-D revision 3
SATA Version is:  SATA 3.2, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Wed Aug 21 15:42:13 2024 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
No failed Attributes found.

General SMART Values:
Offline data collection status:  (0x02) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  120) seconds.
Offline data collection
capabilities:                    (0x11) SMART execute Offline immediate.
                                        No Auto Offline data collection support.
                                        Suspend Offline collection upon new
                                        command.
                                        No Offline surface scan supported.
                                        Self-test supported.
                                        No Conveyance Self-test supported.
                                        No Selective Self-test supported.
SMART capabilities:            (0x0002) Does not save SMART data before
                                        entering power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        (  10) minutes.
SCT capabilities:              (0x0001) SCT Status supported.

SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_                                                                                                             FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x0032   100   100   050    Old_age   Always       -                                                                                                                    0
  5 Reallocated_Sector_Ct   0x0032   100   100   050    Old_age   Always       -                                                                                                                    0
  9 Power_On_Hours          0x0032   100   100   050    Old_age   Always       -                                                                                                                    1997
 12 Power_Cycle_Count       0x0032   100   100   050    Old_age   Always       -                                                                                                                    8
160 Unknown_Attribute       0x0032   100   100   050    Old_age   Always       -                                                                                                                    0
161 Unknown_Attribute       0x0033   100   100   050    Pre-fail  Always       -                                                                                                                    100
163 Unknown_Attribute       0x0032   100   100   050    Old_age   Always       -                                                                                                                    7
164 Unknown_Attribute       0x0032   100   100   050    Old_age   Always       -                                                                                                                    18231
165 Unknown_Attribute       0x0032   100   100   050    Old_age   Always       -                                                                                                                    111
166 Unknown_Attribute       0x0032   100   100   050    Old_age   Always       -                                                                                                                    1
167 Unknown_Attribute       0x0032   100   100   050    Old_age   Always       -                                                                                                                    74
168 Unknown_Attribute       0x0032   100   100   050    Old_age   Always       -                                                                                                                    5050
169 Unknown_Attribute       0x0032   100   100   050    Old_age   Always       -                                                                                                                    99
175 Program_Fail_Count_Chip 0x0032   100   100   050    Old_age   Always       -                                                                                                                    0
176 Erase_Fail_Count_Chip   0x0032   100   100   050    Old_age   Always       -                                                                                                                    0
177 Wear_Leveling_Count     0x0032   100   100   050    Old_age   Always       -                                                                                                                    0
178 Used_Rsvd_Blk_Cnt_Chip  0x0032   100   100   050    Old_age   Always       -                                                                                                                    0
181 Program_Fail_Cnt_Total  0x0032   100   100   050    Old_age   Always       -                                                                                                                    0
182 Erase_Fail_Count_Total  0x0032   100   100   050    Old_age   Always       -                                                                                                                    0
192 Power-Off_Retract_Count 0x0032   100   100   050    Old_age   Always       -                                                                                                                    5
194 Temperature_Celsius     0x0022   100   100   050    Old_age   Always       -                                                                                                                    40
195 Hardware_ECC_Recovered  0x0032   100   100   050    Old_age   Always       -                                                                                                                    0
196 Reallocated_Event_Count 0x0032   100   100   050    Old_age   Always       -                                                                                                                    0
197 Current_Pending_Sector  0x0032   100   100   050    Old_age   Always       -                                                                                                                    0
198 Offline_Uncorrectable   0x0032   100   100   050    Old_age   Always       -                                                                                                                    0
199 UDMA_CRC_Error_Count    0x0032   100   100   050    Old_age   Always       -                                                                                                                    0
232 Available_Reservd_Space 0x0032   100   100   050    Old_age   Always       -                                                                                                                    100
241 Total_LBAs_Written      0x0030   100   100   050    Old_age   Offline      -                                                                                                                    46834
242 Total_LBAs_Read         0x0030   100   100   050    Old_age   Offline      -                                                                                                                    9224
245 Unknown_Attribute       0x0032   100   100   050    Old_age   Always       -                                                                                                                    239431

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA                                                                                                             _of_first_error
# 1  Short offline       Completed without error       00%      1977         -
# 2  Short offline       Completed without error       00%      1808         -
# 3  Short offline       Completed without error       00%      1640         -
# 4  Short offline       Completed without error       00%      1472         -
# 5  Short offline       Completed without error       00%      1304         -
# 6  Short offline       Completed without error       00%      1135         -
# 7  Short offline       Completed without error       00%       967         -
# 8  Short offline       Interrupted (host reset)      90%       799         -
# 9  Short offline       Completed without error       00%       631         -
#10  Short offline       Interrupted (host reset)      90%       462         -
#11  Short offline       Completed without error       00%       295         -
#12  Short offline       Completed without error       00%       127         -

Selective Self-tests/Logging not supported

The above only provides legacy SMART information - try 'smartctl -x' for more

Switched sata port and sata cable.
Still same issue.
SSD is three months old.

Manufacturer might have earned a RMA, run a smart long test and check again.

1 Like

I have no idea why SMART is reporting this drive is failing because there are no attributes to suggest it.

(I see that you have only ever run short tests and, with the benefit of hindsight, it might have been better to run a Long test every (say) 1-3 months.)

So, a few things you can try:

  1. Ensure that power saving is off in TrueNAS Disks for this drive.

  2. Try running a SMART Long test to read every SSD memory block.

  3. Run sudo zpool status -v and see what that says.

  4. Run smartctl -x /dev/sdb to see if that gives you any more error information.

If you have rebooted since that alert was generated, it may be referring to a different drive. Device names associated with drives (sdb, and such) can change around between reboots.

If that’s the case, check your other drive’s SMART as well.

Did a long test now for the fifth or sixth time in the gui.
But when it finishes it doesnt show up in the list of the smart tests.

root@FreeNAS:~# zpool status -v
  pool: Data
 state: ONLINE
  scan: scrub repaired 0B in 14:10:51 with 0 errors on Sun Aug 11 14:11:03 2024
config:

        NAME                                      STATE     READ WRITE CKSUM
        Data                                      ONLINE       0     0     0
          mirror-0                                ONLINE       0     0     0
            f909a1b0-5124-11ec-ad6d-7085c200bc77  ONLINE       0     0     0
            f917a93b-5124-11ec-ad6d-7085c200bc77  ONLINE       0     0     0

errors: No known data errors

  pool: boot-pool
 state: ONLINE
status: One or more devices has experienced an error resulting in data
        corruption.  Applications may be affected.
action: Restore the file in question if possible.  Otherwise restore the
        entire pool from backup.
   see: https://openzfs.github.io/openzfs-docs/msg/ZFS-8000-8A
  scan: scrub repaired 0B in 00:00:25 with 3115 errors on Thu Aug 22 03:45:27 2024
config:

        NAME        STATE     READ WRITE CKSUM
        boot-pool   ONLINE       0     0     0
          sdb3      ONLINE       0     0 7.42K

errors: Permanent errors have been detected in the following files:

        <metadata>:<0x0>
        <metadata>:<0x101>
        <metadata>:<0x2306>
        <metadata>:<0x7>
        <metadata>:<0x8>
        <metadata>:<0x9>
        <metadata>:<0x10e>
        <metadata>:<0x10>
        <metadata>:<0x13>
        <metadata>:<0x14>
        <metadata>:<0x15>
        <metadata>:<0x16>
        <metadata>:<0x17>
        <metadata>:<0x18>
        <metadata>:<0x8018>
        <metadata>:<0x1a>
        <metadata>:<0x1b>
        <metadata>:<0x201b>
        <metadata>:<0x201c>
        <metadata>:<0x5e1c>
        <metadata>:<0x5e1d>
        <metadata>:<0x1e>
        <metadata>:<0x1f>
        <metadata>:<0x8727>
        <metadata>:<0x1b2c>
        <metadata>:<0x2b2f>
        <metadata>:<0x2b30>
        <metadata>:<0x4342>
        <metadata>:<0x45>
        <metadata>:<0x5b4a>
        <metadata>:<0x5b4b>
        <metadata>:<0x4d>
        <metadata>:<0x50>
        <metadata>:<0x57>
        <metadata>:<0x3e68>
        <metadata>:<0x266d>
        <metadata>:<0x266e>
        <metadata>:<0x216f>
        <metadata>:<0x3674>
        <metadata>:<0x7276>
        <metadata>:<0x79>
        <metadata>:<0x7a>
        <metadata>:<0x7f>
        <metadata>:<0x3384>
        <metadata>:<0x89>
        <metadata>:<0x91>
        <metadata>:<0x5a91>
        <metadata>:<0x92>
        <metadata>:<0x99>
        <metadata>:<0x9a>
        <metadata>:<0x229f>
        <metadata>:<0x22a0>
        <metadata>:<0xa2>
        <metadata>:<0x90cc>
        <metadata>:<0x3ada>
        <metadata>:<0x3adb>
        <metadata>:<0x93e6>
        <metadata>:<0x55eb>
        <metadata>:<0x4ffc>
        <metadata>:<0x4ffd>
        boot-pool/ROOT/24.04.2/var/log:<0x0>
        boot-pool/ROOT/24.04.2/var/log:<0x400>
        /var/log/error
        /var/log/syslog
        /var/log/samba4/log.rpcd_classic
        /var/log/journal/a58bf40eb8b34bd09ef59c2650dbb1a4/system@f6dd3d69228c44f184b3490e7e307ec9-00000000002e899e-0006203b0f506c5c.journal
        /var/log/samba4/log.smbd
        /var/log/journal/a58bf40eb8b34bd09ef59c2650dbb1a4/system@f6dd3d69228c44f184b3490e7e307ec9-00000000002eaa8a-0006203b2ae95bd1.journal
        boot-pool/ROOT/24.04.2/var/log:<0x412>
        /var/log/sysstat
        /var/log/wtmp
        /var/log/journal/a58bf40eb8b34bd09ef59c2650dbb1a4
        /var/log/middlewared.log
        /var/log/samba4/log.samba-dcerpcd
        /var/log/cron.log
        /var/log/pods/kube-system_csi-nfs-node-hjdm2_7ed7bb62-0802-464a-a1dc-b5d57c41b814/liveness-probe/6.log
        /var/log/user.log
        /var/log/samba4/log.winbindd-idmap
        /var/log/samba4/log.wb-FREENAS
        boot-pool/ROOT/24.04.2/var/log:<0x337>
        /var/log/containers
        /var/log/daemon.log
        /var/log/pods/kube-system_csi-nfs-controller-7b74694749-ns7j4_a8558f81-f755-4c9a-b4f5-8a849e979815/liveness-probe/1.log
        /var/log/pods/kube-system_csi-smb-controller-7fbbb8fb6f-bbc4c_376881d3-6031-4ee4-8198-953b754d2da3/liveness-probe/1.log
        /var/log/pods/kube-system_csi-smb-controller-7fbbb8fb6f-bbc4c_376881d3-6031-4ee4-8198-953b754d2da3/smb/1.log
        /var/log/samba4/log.winbindd
        boot-pool/ROOT/24.04.2/var/log:<0x34d>
        boot-pool/ROOT/24.04.2/var/log:<0x251>
        boot-pool/ROOT/24.04.2/var/log:<0x257>
        /var/log/sysstat/sa21
        boot-pool/ROOT/24.04.2/var/log:<0x25b>
        boot-pool/ROOT/24.04.2/var/log:<0x25e>
        /var/log/sysstat/sa22
        boot-pool/ROOT/24.04.2/var/log:<0x361>
        boot-pool/ROOT/24.04.2/var/log:<0x262>
        boot-pool/ROOT/24.04.2/var/log:<0x365>
        boot-pool/ROOT/24.04.2/var/log:<0x269>
        boot-pool/ROOT/24.04.2/var/log:<0x36a>
        boot-pool/ROOT/24.04.2/var/log:<0x270>
        boot-pool/ROOT/24.04.2/var/log:<0x171>
        /var/log/pods/kube-system_csi-nfs-controller-7b74694749-ns7j4_a8558f81-f755-4c9a-b4f5-8a849e979815
        /var/log/pods/kube-system_csi-smb-node-tlmtw_dd8d0c26-8b94-4ced-9507-bc0b164fd9aa/node-driver-registrar/6.log
        /var/log/pods/kube-system_csi-nfs-node-hjdm2_7ed7bb62-0802-464a-a1dc-b5d57c41b814/nfs/6.log
        /var/log/pods/ix-openebs_openebs-zfs-localpv-node-5kqs9_653d25d5-0a54-459d-af03-5623faa27d23/csi-node-driver-registrar/1.log
        /var/log/journal/a58bf40eb8b34bd09ef59c2650dbb1a4/system@f6dd3d69228c44f184b3490e7e307ec9-00000000002f2e13-0006203b997b065e.journal
        boot-pool/ROOT/24.04.2/var/log:<0x27d>
        /var/log/debug
        /var/log/journal/a58bf40eb8b34bd09ef59c2650dbb1a4/system@f6dd3d69228c44f184b3490e7e307ec9-00000000002f0d47-0006203b7e0faa16.journal
        /var/log/kern.log
        boot-pool/ROOT/24.04.2/var/log:<0x483>
        /var/log/messages
        /var/log/samba4/log.wb-BUILTIN
        boot-pool/ROOT/24.04.2/var/log:<0x387>
        /var/log/samba4/log.rpcd_winreg
        /var/log/samba4/log.rpcd_lsad
        boot-pool/ROOT/24.04.2/var/log:<0x389>
        /var/log/pods
        /var/log/pods/kube-system_csi-nfs-controller-7b74694749-ns7j4_a8558f81-f755-4c9a-b4f5-8a849e979815/csi-snapshotter/1.log
        boot-pool/ROOT/24.04.2/var/log:<0x3a1>
        boot-pool/ROOT/24.04.2/var/log:<0x3a5>
        boot-pool/ROOT/24.04.2/var/log:<0x3a9>
        boot-pool/ROOT/24.04.2/var/log:<0x3ad>
        /var/log/pods/kube-system_csi-smb-node-tlmtw_dd8d0c26-8b94-4ced-9507-bc0b164fd9aa/liveness-probe/6.log
        /var/log/netdata/error.log
        boot-pool/ROOT/24.04.2/var/log:<0x2ba>
        /var/log/pods/kube-system_csi-nfs-node-hjdm2_7ed7bb62-0802-464a-a1dc-b5d57c41b814/node-driver-registrar/6.log
        /var/log/journal/a58bf40eb8b34bd09ef59c2650dbb1a4/system@f6dd3d69228c44f184b3490e7e307ec9-00000000002ecb81-0006203b46916ea1.journal
        /var/log/pods/kube-system_csi-nfs-controller-7b74694749-ns7j4_a8558f81-f755-4c9a-b4f5-8a849e979815/csi-provisioner/1.log
        /var/log/pods/kube-system_csi-smb-node-tlmtw_dd8d0c26-8b94-4ced-9507-bc0b164fd9aa/smb/6.log
        boot-pool/ROOT/24.04.2/var/log:<0x2be>
        /var/log/pods/kube-system_csi-smb-controller-7fbbb8fb6f-bbc4c_376881d3-6031-4ee4-8198-953b754d2da3/csi-provisioner/1.log
        boot-pool/ROOT/24.04.2/var/log:<0x2c6>
        /var/log/pods/kube-system_csi-nfs-controller-7b74694749-ns7j4_a8558f81-f755-4c9a-b4f5-8a849e979815/nfs/1.log
        boot-pool/ROOT/24.04.2/var/log:<0x2ce>
        boot-pool/ROOT/24.04.2/var/log:<0x2d0>
        /var/log/sysstat/sar21
        boot-pool/ROOT/24.04.2/var/log:<0x2d4>
        boot-pool/ROOT/24.04.2/var/log:<0x2d5>
        /var/log/mail.log
        boot-pool/ROOT/24.04.2/var/log:<0x2d9>
        boot-pool/ROOT/24.04.2/var/log:<0x2dc>
        boot-pool/ROOT/24.04.2/var/log:<0x2e3>
        boot-pool/ROOT/24.04.2/var/log:<0x2e7>
        boot-pool/ROOT/24.04.2/var/log:<0x2ea>
        boot-pool/ROOT/24.04.2/var/log:<0x2f3>
        /var/log/journal/a58bf40eb8b34bd09ef59c2650dbb1a4/system@f6dd3d69228c44f184b3490e7e307ec9-00000000002e68a7-0006203af3994d42.journal
        /var/log/journal/a58bf40eb8b34bd09ef59c2650dbb1a4/system@f6dd3d69228c44f184b3490e7e307ec9-00000000002eec63-0006203b625efeb1.journal
        boot-pool/grub:<0x0>
        /boot/grub/grub.cfg
        /boot/grub/
        boot-pool/ROOT/24.04.2/etc:<0x0>
        /etc/default/grub.d/truenas.cfg
        /etc/
        /etc/ftpusers
        /etc/smartd.conf
        /etc/ssh/ssh_host_rsa_key
        /etc/ssh/ssh_host_rsa_key.pub
        /etc/ssh/ssh_host_ecdsa_key
        /etc/ssh/ssh_host_ecdsa_key.pub
        /etc/ssh/ssh_host_ed25519_key
        /etc/certificates/freenas.crt
        /etc/certificates/freenas.key
        /etc/certificates/csr.key
        /etc/certificates/csr.csr
        /etc/certificates/cert_old.crt
        /etc/certificates/cert_old.key
        /etc/certificates/cert.crt
        /etc/certificates/cert.key
        /etc/certificates/CA/freenas.crt
        /etc/ssl/certs
        /etc/certificates/CA/freenas.key
        /etc/nut
        /etc/nut/upsmon.conf
        /etc/ssh/ssh_host_dsa_key
        /etc/ssh/ssh_host_dsa_key.pub
        /etc/nut/upssched.conf
        /etc/cron.d/middlewared
        /etc/certificates/CA/freenas.crl
        /etc/avahi/avahi-daemon.conf
        /etc/rancher/k3s/kubelet_config.yaml
        /etc/rancher/k3s/config.yaml
        /etc/wsdd.conf
        /etc/rancher/k3s/k3s.yaml
        /etc/ssl/certs/ca-certificates.crt
        boot-pool/ROOT/24.04.2/etc:<0xfffffffffffffffe>
        boot-pool/ROOT/24.04.2/root:<0x0>
        /root/.evcc/evcc.db
        /root/.bash_history
        boot-pool/ROOT/24.04.2/var:<0x0>
        /var/cache/man/pt
        /var/cache/man/pt_BR
        /var/cache/man/ro
        /var/cache/man/ru
        /var/cache/man/sl
        /var/cache/man
        /var/cache/man/sr
        /var/cache/man/sv
        /var/cache/man/tr
        /var/cache/man/cs
        /var/cache/man/uk
        /var/cache/man/da
        /var/cache/man/de
        /var/cache/man/zh_CN
        /var/cache/man/sv/index.db
        /var/cache/man/zh_TW
        /var/cache/man/es
        /var/lib/dhcp/dhclient.leases.enp2s0
        /var/cache/man/sr/index.db
        /var/cache/man/fr
        /var/cache/man/ro/index.db
        /var/cache/man/hu
        /var/cache/man/tr/index.db
        /var/cache/man/hr/index.db
        /var/cache/man/id
        /var/lib/smartmontools/attrlog.WDC_WD80EMZZ_11B4FB0-WD_CA081ZNK.ata.csv
        /var/cache/man/zh_TW/index.db
        /var/lib/smartmontools/attrlog.WDC_WD80EMZZ_11B4FB0-WD_CA080T9K.ata.csv
        /var/lib/smartmontools/attrlog.INTENSO_SSD-1642312010001482.ata.csv
        /var/cache/man/zh_CN/index.db
        /var/cache/man/it
        /var/cache/man/ja/index.db
        /var/cache/man/ja
        /var/cache/man/hu/index.db
        /var/cache/man/ko
        /var/cache/man/nl
        /var/cache/man/pl
        /var/lib/netdata/lock
        /var/cache/man/pl/index.db
        /var/cache/man/cs/index.db
        boot-pool/ROOT/24.04.2/var:<0x14a7>
        /var/cache/man/nl/index.db
        /var/lib/logrotate/status
        /var/cache/man/fr/index.db
        boot-pool/ROOT/24.04.2/var:<0x14ae>
        boot-pool/ROOT/24.04.2/var:<0x14b0>
        boot-pool/ROOT/24.04.2/var:<0x14b1>
        /var/cache/man/de/index.db
        /var/cache/man/id/index.db
        /var/cache/man/index.db
        /var/cache/man/uk/index.db
        /var/lib/netdata
        /var/lib/nfs
        /var/cache/man/ru/index.db
        /var/cache/man/pt_BR/index.db
        /var/cache/man/ko/index.db
        /var/cache/man/pt/index.db
        /var/cache/man/fi/index.db
        /var/cache/man/sl/index.db
        /var/cache/man/it/index.db
        /var/lib/smartmontools
        /var/cache/man/da/index.db
        boot-pool/ROOT/24.04.2/var:<0x14f2>
        /var/cache/man/es/index.db
        boot-pool/ROOT/24.04.2/var:<0xfffffffffffffffe>
        boot-pool/ROOT/24.04.2/var:<0x14ff>
        boot-pool/ROOT/24.04.2/var:<0xffffffffffffffff>
        boot-pool/ROOT/24.04.2:<0x0>
        boot-pool/ROOT/24.04.2/audit:<0x0>
        /audit/syslog-ng-00000.rqf
        /audit/syslog-ng-00001.rqf
        /audit/SMB.db-wal
        /audit/SMB.db-shm
        /audit/MIDDLEWARE.db-wal
        /audit/MIDDLEWARE.db-shm
        boot-pool/ROOT/24.04.2/data:<0x0>
        /data/freenas-v1.db
        /data/zfs/zpool.cache
        /data/user-services.json
        /data/

root@FreeNAS:~# smartctl -x /dev/sdb
smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.6.32-production+truenas] (local build)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     INTENSO SSD
Serial Number:    1642312010001482
Firmware Version: W0714A0
User Capacity:    128,035,676,160 bytes [128 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    Solid State Device
Form Factor:      2.5 inches
TRIM Command:     Available
Device is:        Not in smartctl database 7.3/5528
ATA Version is:   ACS-2 T13/2015-D revision 3
SATA Version is:  SATA 3.2, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Thu Aug 22 08:01:12 2024 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Disabled
Rd look-ahead is: Enabled
Write cache is:   Enabled
DSN feature is:   Unavailable
ATA Security is:  Disabled, frozen [SEC2]
Wt Cache Reorder: Unavailable

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
No failed Attributes found.

General SMART Values:
Offline data collection status:  (0x02) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  120) seconds.
Offline data collection
capabilities:                    (0x11) SMART execute Offline immediate.
                                        No Auto Offline data collection support.
                                        Suspend Offline collection upon new
                                        command.
                                        No Offline surface scan supported.
                                        Self-test supported.
                                        No Conveyance Self-test supported.
                                        No Selective Self-test supported.
SMART capabilities:            (0x0002) Does not save SMART data before
                                        entering power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        (  10) minutes.
SCT capabilities:              (0x0001) SCT Status supported.

SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     -O--CK   100   100   050    -    0
  5 Reallocated_Sector_Ct   -O--CK   100   100   050    -    0
  9 Power_On_Hours          -O--CK   100   100   050    -    2014
 12 Power_Cycle_Count       -O--CK   100   100   050    -    8
160 Unknown_Attribute       -O--CK   100   100   050    -    0
161 Unknown_Attribute       PO--CK   100   100   050    -    100
163 Unknown_Attribute       -O--CK   100   100   050    -    7
164 Unknown_Attribute       -O--CK   100   100   050    -    18231
165 Unknown_Attribute       -O--CK   100   100   050    -    111
166 Unknown_Attribute       -O--CK   100   100   050    -    1
167 Unknown_Attribute       -O--CK   100   100   050    -    74
168 Unknown_Attribute       -O--CK   100   100   050    -    5050
169 Unknown_Attribute       -O--CK   100   100   050    -    99
175 Program_Fail_Count_Chip -O--CK   100   100   050    -    0
176 Erase_Fail_Count_Chip   -O--CK   100   100   050    -    0
177 Wear_Leveling_Count     -O--CK   100   100   050    -    0
178 Used_Rsvd_Blk_Cnt_Chip  -O--CK   100   100   050    -    0
181 Program_Fail_Cnt_Total  -O--CK   100   100   050    -    0
182 Erase_Fail_Count_Total  -O--CK   100   100   050    -    0
192 Power-Off_Retract_Count -O--CK   100   100   050    -    5
194 Temperature_Celsius     -O---K   100   100   050    -    40
195 Hardware_ECC_Recovered  -O--CK   100   100   050    -    0
196 Reallocated_Event_Count -O--CK   100   100   050    -    0
197 Current_Pending_Sector  -O--CK   100   100   050    -    0
198 Offline_Uncorrectable   -O--CK   100   100   050    -    0
199 UDMA_CRC_Error_Count    -O--CK   100   100   050    -    0
232 Available_Reservd_Space -O--CK   100   100   050    -    100
241 Total_LBAs_Written      ----CK   100   100   050    -    47216
242 Total_LBAs_Read         ----CK   100   100   050    -    9482
245 Unknown_Attribute       -O--CK   100   100   050    -    239431
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning

General Purpose Log Directory Version 1
SMART           Log Directory Version 1 [multi-sector log support]
Address    Access  R/W   Size  Description
0x00       GPL,SL  R/O      1  Log Directory
0x01           SL  R/O      1  Summary SMART error log
0x02           SL  R/O      1  Comprehensive SMART error log
0x03       GPL     R/O      1  Ext. Comprehensive SMART error log
0x04       GPL,SL  R/O      8  Device Statistics log
0x06           SL  R/O      1  SMART self-test log
0x07       GPL     R/O      1  Extended self-test log
0x10       GPL     R/O      1  NCQ Command Error log
0x11       GPL     R/O      1  SATA Phy Event Counters log
0x24       GPL     R/O     88  Current Device Internal Status Data log
0x25       GPL     R/O     32  Saved Device Internal Status Data log
0x30       GPL,SL  R/O      9  IDENTIFY DEVICE data log
0x80-0x9f  GPL,SL  R/W     16  Host vendor specific log

SMART Extended Comprehensive Error Log Version: 1 (1 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      1977         -
# 2  Short offline       Completed without error       00%      1808         -
# 3  Short offline       Completed without error       00%      1640         -
# 4  Short offline       Completed without error       00%      1472         -
# 5  Short offline       Completed without error       00%      1304         -
# 6  Short offline       Completed without error       00%      1135         -
# 7  Short offline       Completed without error       00%       967         -
# 8  Short offline       Interrupted (host reset)      90%       799         -
# 9  Short offline       Completed without error       00%       631         -
#10  Short offline       Interrupted (host reset)      90%       462         -
#11  Short offline       Completed without error       00%       295         -
#12  Short offline       Completed without error       00%       127         -

Selective Self-tests/Logging not supported

SCT Status Version:                  3
SCT Version (vendor specific):       0 (0x0000)
Device State:                        Active (0)
Current Temperature:                    40 Celsius
Power Cycle Min/Max Temperature:     40/40 Celsius
Lifetime    Min/Max Temperature:     21/40 Celsius
Specified Max Operating Temperature:   100 Celsius
Under/Over Temperature Limit Count:   0/0

SCT Data Table command not supported

SCT Error Recovery Control command not supported

Device Statistics (GP Log 0x04)
Page  Offset Size        Value Flags Description
0x01  =====  =               =  ===  == General Statistics (rev 1) ==
0x01  0x008  4               8  ---  Lifetime Power-On Resets
0x01  0x010  4            2014  ---  Power-on Hours
0x01  0x018  6      3094391771  ---  Logical Sectors Written
0x01  0x020  6       152076822  ---  Number of Write Commands
0x01  0x028  6       621425181  ---  Logical Sectors Read
0x01  0x030  6        41466136  ---  Number of Read Commands
0x07  =====  =               =  ===  == Solid State Device Statistics (rev 1) ==
0x07  0x008  1               2  ---  Percentage Used Endurance Indicator
                                |||_ C monitored condition met
                                ||__ D supports DSN
                                |___ N normalized value

Pending Defects log (GP Log 0x0c) not supported

SATA Phy Event Counters (GP Log 0x11)
ID      Size     Value  Description
0x0001  4            0  Command failed due to ICRC error
0x0002  4            0  R_ERR response for data FIS
0x0005  4            0  R_ERR response for non-data FIS
0x000a  4            5  Device-to-host register FISes sent due to a COMRESET

At first it was sdc. After i switched sata cable with another drive its now sdb.

Looks like your boot pool is toast - you need to reinstall and restore your system configuration file (so make sure that you have a copy of this).

If this is the drive that is giving errors, then that is probably a good thing - buy a new drive, reinstall and move on.

If this is a different drive, then you have several issues and it will be more complicated to diagnose and fix.

Its the boot drive, thats only 3 months old.

RMA.

Doesnt’ appear to be a cabling issue either.

I’d assume the disk is toast. Return it under warranty. If you don’t like disk failures causing issues like this, you can use two boot disks for redundancy.

1 Like

To a certain degree due to BIOS limitations.
Reccomended reading: Highly Available Boot Pool Strategy | TrueNAS Community

Odds are you have a system stability problem, however you have not run a SMART Long/ Extended test. Run smartctl -t long /dev/sdc (or which ever drive letter it is now). Wait 15 minutes (5 extra for good measure) and then run the smartctl -x /dev/sdc and post. Looking for the Extended test complete, no errors.

I think you have a system stability issue myself but that is just my guy feeling. For all we know, you could be turning off the NAS power without doing a controlled shutdown. Rebooting it on your own, we just do not know and I’m not saying you are doing these things however we never know what a person is doing. You might be surprised.

If the SSD passed the test, run some stability tests on the system (MEMTEST and a CPU Stress Test). Do the RAM test for a few days non-stop. Run the CPU Stress test 4 to 6 hours or longer. If your cooling is good, this will not be a problem.

The drive changed drive ID to sdc because Linux systems generally label drives as first recognized gets the first name. This is why we tell a person to troubleshoot a drive problem by serial number, not drive ID, because it can change.

Well off to work I go. Hopefully something materializes out of the testing. And just reinstall TrueNAS on that drive, then if you have a saved configuration file, upload that.

Do you have a listing of you system hardware here, sorry, I’m in a rush out the door, just didn’t check. If not, please do so.

2 Likes

Running TrueNAS from an USB drive right now and it runs just fine again.
Trying to get a replacement drive.

Thank you