TrueNAS Mini-X lost Enclosure View after motherboard replacement

TrueNAS General
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1

I had a MB failure on my TrueNAS Mini-X. I ordered a new MB from iXsystems, and swapped it out. Got the system back up and running, but now on the Dashboard “System Information” tile, the Platform shows Generic, the Serial Number doesn’t show up at all, and I’ve lost the “View Enclosure” functionality.

I assumed a MB replacement from iXsystems would be swap in place, but apparently this info was lost in the process.

System > Support shows:
Model: To Be Filled By O.E.M
Serial Number: To Be Filled By O.E.M

Does anyone know how to populate this information so I can possibly fix this cosmetic issue? I have the info that needs to be populated in those fields, and I’m assuming that would address the “View Enclosure” functionality as well.

Any ideas?

2

Great question. When I got a replacement motherboard for my C2750D4I from iXsystems, it was coded with the information you mentioned.

I presume it’s coded somewhere into the motherboard flash. But the folk at iXsystems have to set that data or it won’t show up.

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Great. I ordered the board from iXsystems - if that is the case, I guess they forgot to flash it…

4

Contact iX through customer support rather than the forum.

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