Hello,
I’m currently running Dragonfhish-24.04.2.5
When I run the command ping youtube. com in the shell, it returns a ping to me.
However, when i run the command ping update-master .ixsystems .com it does not return to me.
All my apps are connected properly to the internet, (I can access all of them through a private domain) but I can’t update my truenas and apps are not showing the latest updates as well
Please check as I believe you should no longer be seeing the problem, update servers should be online.
Can you ping or access the update server?
https://update.ixsystems.com
Hello it’s still not working. to be clear, I also tried on my windows machine, it is also not letting me ping it
It’s working for me.
What if you try ping 185.244.226.2
The hostname update.ixsystems.com is a CNAME for link.storjshare.io, which is part of a decentralised storage network, the hostname resolves to different IP addresses depending on where in the world you’re attempting to resolveit from:
https://dnschecker.org/#A/update.ixsystems.com
So the host may appear to be up for some people but not others, depending on which IP address your DNS returns.
@Johnny_Fartpants I can ping this, but I can’t access the update stilll
Thanks @WiteWulf I checked this, closest to me is china and singapore, neither ping back to me. What should I do?
For additional context, I tried manually downloading the file it doesn’t work.
However, if I switch to my LTE on my phone, it lets me download the upload file on my phone. I feel like it’s a router issue? But I have no idea where to begin resolving that since my router settings are just all on default
Cool. That narrows things down a lot.
I can ping the addresses returned by both the Chinese and Singaporean servers (136.0.77.2 and 207.211.208.129) at dnschecker, from the UK.
It sounds like you’ve got a temporary problem with your ISP’s peering with the Singaporean CDN that hosts 207.211.208.129
You can either wait it out or, if you’re desperate to run this update, edit /etc/hosts on your truenas server and force a static entry in for update.ixsystems.com, from that list on dnschecker, that you can actually ping. That way you won’t be relying in your chosen DNS server to return you the IP address of a geographically local ix update server, you can force it use whichever you choose.
Hey how do I force static entry for the update.ixsystems.com? I’m not super tech savvy
Okay, you’ll need to take care because you’re editing system files that require root access.
SSH into your truenas server, or open a shell from the System menu in the webUI, whichever works for you.
Using sudo, edit /etc/hosts with the text editor of your choice (vi, nano, whatever). E.g.
sudo vi /etc/hosts
At the bottom of the hosts file you’ll see a line like this:
# STATIC ENTRIES
Below that line, create a new one that looks like this, substituting in whatever IP address you want to use for update.ixsystems.com. E.g. I could use the IP address that seems to be returned from DNS servers in The Americas with the following:
136.0.77.2 update.ixsystems.com
(Refer back to the results from https://dnschecker.org/#A/update.ixsystems.com to pick an IP address that’s close to you, and that you can ping)
Save the file, then try pinging update.ixsystems.com. You should see it using the IP address you just added to your hosts file.
NB.
Have you tried to download from here and manually update?
This worked!!!
Thanks so much @WiteWulf. Sadly since this update will break my system it looks like I need to start up most of my apps from scratch, but it’s a start. Thank you!
@Johnny_Fartpants yes I can’t access it either on my windows machine
Have you got access to a VPN you could try it from perhaps?
Do you know how I can do this on my Windows machine? So I can download the latest ISO for installation
This is very helpful thanks! but I’m trying to find the ISO file for a new install of truenas, I checked DNS checker the IPs there don’t work
