What is Control ID / where to find?

TrueNAS General
1

I am having issues with updating my server. When I request a new update, I get the error “TrueNAS was unable to reach update servers.” In doing research on the problem, I came across a post with the exact same problem.

The tldr is that Control ID was flagging the update as malware, so he had to bypass. I, however, am a new user and am not sure what Control ID is, nor where to find it. Looking through the documentation I can’t find any references to it either.

Thanks in advance :slight_smile:

2

If you mean Control D, it’s a form of DNS filter.
If this is a home network and you haven’t intentionally installed Control D, you’re likely not using it.

This suggests your issues stem from a different issue.
Can you try opening a shell in TrueNAS and testing your connectivity by running by running these three tests:
ping www.google.com
ping 8.8.8.8
ping update.ixsystems.com

Report back on what the result is.

3

Ah yes, it would appear to be control D not Control ID. That makes sense why I got no search results :slight_smile:

And no, I have not installed it externally, so I believe you are correct that it is something else.

Pinging google gives me “Name or service not known”
Pinging 8.8.8.8 gives me “Network is unreachable”
Pinging the update server gives me “Name or service not known”

I should mention I adjusted my name servers today trying to debug this problem. I obtained a new DNS nameserver address by using cat /etc/resolv.conf in the Linux terminal.

4

For TrueNAS to be able to establish new connections it needs a valid default gateway and at least one working DNS.

In a home environment you can typically get away with setting both to whatever the IP of your homerouter is. You change both these in Network → Global Configuration.

This assumes you don’t have another device acting as DNS, like a pihole or similar. If you do, point your TrueNAS DNS towards that server. Your gateway should still (typically) point to your router.

5

Yep, switching both the nameserver and the default gateway to the IP of my router (obtained using ip r on linux terminal), it is now updating.

Thank you! :slight_smile:

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