Critical Error - Failed to sync TRUENAS catalog

Hi Folks,

I started TrueNAS today and up popped this error that I am trying to determine if it is a system issue on server here or an external connectivity issue. Any thoughts would be much appreciated.

Critical

Failed to sync TRUENAS catalog: [EFAULT] Failed to clone ’ GitHub - truenas/apps ’ repository at ‘/var/run/middleware/ix-apps/catalogs’ destination: [EFAULT] Failed to clone ’ GitHub - truenas/apps ’ repository at ‘/var/run/middleware/ix-apps/catalogs’ destination: Cloning into '/var/run/middleware/ix-…

2026-01-06 09:52:55 (America/New_York)

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This could happen for multiple reasons.

  1. Your Time is not synced correctly. Make sure your bios time is set to UTC and your local time is set through the truenas gui.

  2. Your truenas has no internet access. Try a simple ping command from the webshell. If it fails make sure your network settings are correct.
    If you’ve switched from dhcp to a static ip make sure that you’ve also set the dns nameservers (someting like 1.1.1.1 or 8.8.8.8) and your default route (your routers ip) correctly.

Hi LarsR and thank you. Just to be clear, you want me to change the time in the bios of my Dell PowerEdge R740 server to UTC (it’s currently set to UTC-5 / NYC time) and the time in TrueNAS to local (UTC-5) which is currently set in Localization to Timezone: America/New York.?

I need to figure out how to ping from within the Webshell. The DNS nameservers are 75.75.75.75 and 75.75.76.76 for Comcast and the default route is correct at 192.168.1.1.

Yes set the bios time to UTC, localization Timezon Ameracia/New York can stay.

RE how to ping:
In the truenas gui go to system → shell. This will open a webshell where you can simply ping google.com or any other address.

Thanks and I do appreciate your approximate knowledge of many things!

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I changed the server’s bios time to UTC. The ping worked fine although I wasn’t sure how to stop the ping from within the shell ping command so I just exited out of the shell and went back in. I trust that stopped it.

Thanks again!

But did changing the bios time resolve the issue? Are you able to sync the app catalogue now?
You can stop the pin with ctrl+c

Yes, I can now sync things properly.

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