Plex App Mount Host Additional Storage

[Dowd]

I know I can do an SMB share here and it would work, but since the Plex App runs on the NAS I was curious what I am doing wrong here that it cant import the library as a additional storage host path.

I have a Plex App in TrueNAS SCALE. Under Additional Storage it looks like this:

I am also have /mnt/pool0/media mapped on my Windows PC and I can create and read the files in the media share, so the permissions seem fine?

However, when I go and add media folders in Plex I dont see any of the sub folders (as shown below).

[Jon_T]

Same question, Some help would be great.

[DjP-iX]

There was some discussion of a similar issue a few months ago, but afaik the user did not submit a ticket with a debug so we weren’t able to investigate the cause. @Dowd, could you use the Report a Bug link above to submit a ticket? After you submit you’ll get a link to a private upload to attach a debug file from the system.

[seltzered]

I’m having the same issue, similar to OP referenced Additional Storage as a ‘Host Path’ and when running Plex no subfolders or media appears. This is with both the ‘Plex Pass’ image (tried twice) and the ‘Plex Official’ image. Will try to submit a ticket.

Some Related Discussions:

Plex install under TrueNAS Scale Dragonfish can't see media folders

First of all, I’m a newbie. Second, it seems like most if not all the videos showing the install of Plex on TrueNAS Scale are for an earlier version of TrueNAS. Main problem is I can’t see my media folders in Plex. I checked the suggested posts on this site and on YouTube but no help. What am I missing?

Plex: Library is empty

You have to set up under “Storage Configuration” → “Plex Data Storage” “Host Path (Path that already exists on the system)” /mnt/your_diskpool/your_plexmedia

(mentioned removing plex and installing it again helped, but was an ixVolume setup)

[theonorth]

I had the same issue. To fix I updated the ACL on my media dataset to give read permission to the “apps” group. Then, i applied that recursively. Afterwards, plex could see everything correctly.

[seltzered]

Confirming this fixes things. What one needs to do step by step in the TrueNAS web UI:

1. Left Menu > Credentials > Local Users (e.g. your YOUR_TRUENAS_IP/ui/credentials/user). Scroll down to find apps and copy the number. Some might have a group number instead.

2. Left Menu > Apps , select-highlight your Plex installation, go to Edit in the Application Info section. Within ‘Storage Configuration’, go down to the Additional Storage section similar to the settings in the OP in this thread, point to your directory if you haven’t already

3. in the same menu, Enable ACL, add a ‘Entry is for a USER’, and write in the ID you copied down from step 1, and setup Read Access.

[DjP-iX]

@seltzered

• Left Menu > Credentials > Local Users (e.g. your YOUR_TRUENAS_IP/ui/credentials/user). Scroll down to find apps and copy the number. Some might have a group number instead.

To save time on this, you can also just take a look at User and Group Configuration on the Plex configuration