Plex permission error

Apps and Virtualization
1

Hello everyone,

I have a Plex authorization problem and annoyingly I can’t find the solution.

I have installed it according to the documentation:

The server starts and I have access to the web interface.

However, I get the message:

No authorization

You do not have access authorization for this server.

My test folder has the following permission:

drwxrwx--x+ root  wheel

I have also created an ACL for user 972 as described in the documentation. He has full access.

Can anyone find my error?

2

I think its a Plex problem since i recently started to get this error too, and my plex is running on a windows VM.

Try this:

Linux

  1. Quit/exit your Plex Media Server, so it’s not actively running
  2. In your text editor, remove the following attribute/key pairs from the Preferences.xml file:
  • PlexOnlineHome="1"
  • PlexOnlineMail="jane@example.com"
  • PlexOnlineToken="RanD0MHex1DecIm4LtoKeNheR3"
  • PlexOnlineUsername="ExampleUser"
  1. Save the edited file
  2. Launch your Plex Media Server

From here:

3

Dont install plex via plugin, follow this Guide.

4

Thanks for the tip @Farout.

The entries were not there for me.

As a test, I added them but did not enter any values and simply left it blank.

After the start I saw the desired page and probably because I was logged in to Plex, the mail address was already there.

After clicking on continue, however, the same page reappeared with no authorization.

Did you have the same problem?

5

You can try to completly remove any registered devices through the web-gui.
Log out and then log back in.
Under “general” there should now be a button “claim this server” .

You have to do this with the local web-gui. And not by logging in through the main Plex Webpage.

6

If I remove the authorized devices, I can log in again.

However, after the page has loaded, I have no authorization again.
I cannot detect an authorization problem or a blocked connection in the firewall.

I have also checked again in the Preferences.xml to see if there are any values in the options.

All without success.

It seems that the token / access confirmation is not coming back to my server.

However, I have no idea where it is getting stuck.