Resilvering issues

Hi,

I’ve got a big problem while resilvering my Pool.

  • First I had a faulty disk.
  • I put this disk offline via gui
  • shutdown the TrueNAS Server
  • Replaced the Disk
  • switched on the TrueNAS server
  • started resilvering with the new hdd via “replace” command in the GUI.

The first 10% of resilvering went quite ok in terms of duration. The remaining time shown in the gui was between 2 and 10 hours. But now I am sort of stuck at 11%. The number is still increasing but extremely slow. the remaining time now says 9 days.

The same time I got a couple of these warnings:

Device /dev/gptid/3c7e051c-e928-11ef-aecc-d05099d09d40 is causing slow I/O on pool Pool01.

That is the new disk I am about to resilver.

Does anybody what’s going on here? Does that means that the newly bought HDD is already corrupt?
Shall I simply wait or shutdown the server to avoid another faulty hdd? The server itself is not business critical. I just don’t wanna lose data. (even tough, I do have backups of course :-))

Unfortunately this Server is on a remote site. I went there this morning, started the resilvering and since I looked good, left the site. :expressionless:

Additional information:
I am running TrueNAS-13.3-U1.1 Core
the degraded Pool consists of 6x 8TB Ironwolf HDDs.
The Pool is 3x vdev mirror with 2 hdd each.
The faulty drive was in fact the newest HDD - ST8000VN004
All other drives are ST80000VN0022

I replaced the N004 with a N0022. So now every HDD of this Pool is ST80000VN0022.

I just realized that the rotation speed is listed as 5400rpm which can’t be right.

thx and br

Edit: added screenshots and additional information

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Why? There are 5400rpm IronWolf drives.

I would just give it at little bit more time. Do you have lots of small files? Or zvols?

it doesn’t seem right since I intentionally bought a 7200rpm hdd from this Amazon seller.

"Seagate IronWolf, NAS interne Festplatte 8TB, 3.5 Zoll, 7200 u/min, 256 MB
Cache, SATA 6GB/s, silber, bulk, inkl. 3 Jahre Rescue Service, Modellnr.:
ST8000VN0022"

Seems like I need to sort this out with the seller.
I know that ironwolf 8TB is also available with 5400rpm but then the model number should be different. like ST8000VN002.
I couldn’t find any drive with 5400rpm and model number ST8000VN0022 online.

Regarding the resilvering it seems, that the remaining time counter is somehow a litte off.
Right now it still shows 4 days and 11 hours but is at 85% already. Meaning we’re at 23h since the resilvering start which is not as bad as it seems yesterday :slight_smile:

Edit:
The model number and rpm mismatch puzzles me. Am I wrong or could this hdd be fake?

Grab a spectrum analyzer app for your smartphone. Hold the phone’s bottom edge against the drive.

120Hz = 7200rpm
90Hz = 5400rpm

2 Likes

that’s an interesting approach. The server unfortunately is at a remote site.

in the meanwhile it did a smartctl

root@truenas[~]# smartctl -a /dev/da4
smartctl 7.4 2023-08-01 r5530 [FreeBSD 13.3-RELEASE-p4 amd64] (local build)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate IronWolf
Device Model:     ST8000VN0022-2EL112
Serial Number:    ZA14VXRE
LU WWN Device Id: 5 000c50 0f78ec927
Firmware Version: 0001
User Capacity:    8,001,563,222,016 bytes [8.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database 7.3/5528
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Thu Feb 13 10:04:03 2025 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever 
                                        been run.
Total time to complete Offline 
data collection:                (    0) seconds.
Offline data collection
capabilities:                    (0x73) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        No Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine 
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 970) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x30a5) SCT Status supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   100   065   006    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0003   099   099   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       1
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   067   060   045    Pre-fail  Always       -       5465682
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       23 (112 12 0)
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       1
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       0
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   066   066   040    Old_age   Always       -       34 (Min/Max 24/34)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       1
193 Load_Cycle_Count        0x0032   100   100   000    Old_age   Always       -       1
194 Temperature_Celsius     0x0022   034   040   000    Old_age   Always       -       34 (0 24 0 0 0)
195 Hardware_ECC_Recovered  0x001a   100   065   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       23h+14m+25.151s
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       2802276452
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       2956

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

The above only provides legacy SMART information - try 'smartctl -x' for more

root@truenas[~]# >....                                                                                                                                                                       
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 970) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x30a5) SCT Status supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   100   065   006    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0003   099   099   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       1
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   067   060   045    Pre-fail  Always       -       5465682
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       23 (112 12 0)
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       1
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       0
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   066   066   040    Old_age   Always       -       34 (Min/Max 24/34)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       1
193 Load_Cycle_Count        0x0032   100   100   000    Old_age   Always       -       1
194 Temperature_Celsius     0x0022   034   040   000    Old_age   Always       -       34 (0 24 0 0 0)
195 Hardware_ECC_Recovered  0x001a   100   065   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       23h+14m+25.151s
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       2802276452
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       2956

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

This also says 5400rpm.

For what it is worth, I have heard people say that these modern rpm numbers are mood anyway.
Apparently WD lied about these numbers in the past. A 5400 rpm drive seems green, while a 7200 rpm seems fast and power hungry.

So I would not read too much into these rpm numbers.
Also Seagate does not specify any numbers on the N0022 data sheet and only says:
“Low-RPM spindle speed” whatever that means.

What I find more interesting, is that you have no warranty left.
Sorry for being noise, but since you posted your serial number, I checked it.
Warranty Expired 14. Oktober 2019.
Which is very odd, since you drive was produced in 2022?!

That is a very, very long time ago. I bet got a used drive from a shady reseller.
See this: Festplatten-Betrug: Weitere Händler betroffen, erste Rücknahmen | heise online

no worries. thanks for checking.
I saw this as well when checking the seagate waranty. Afterwards I checked all my other ST8000VN0022 serial numbers and all of them have the same waranty expiration date.
As you said, production date and waranty date doesn’t make sense.

Futhermore if you check the QR code there are more discrepancies.

  • no “verify.seagate.com” text below the QR Code
  • if I submit this number anyway, it says this is supposed to be a 16GB Drive

However, I can’t really tell if this is really an indication of fake hdds or just a crapy implementation of this entire serial number validation process by seagate.

smartctl -x /dev/da4 give me some runtime information:

Device Statistics (GP Log 0x04)
Page  Offset Size        Value Flags Description
0x01  =====  =               =  ===  == General Statistics (rev 1) ==
0x01  0x008  4               1  ---  Lifetime Power-On Resets
0x01  0x010  4              28  ---  Power-on Hours
0x01  0x018  6      3192274332  ---  Logical Sectors Written
0x01  0x020  6         4436736  ---  Number of Write Commands
0x01  0x028  6          291388  ---  Logical Sectors Read
0x01  0x030  6           12743  ---  Number of Read Commands
0x01  0x038  6               -  ---  Date and Time TimeStamp
0x03  =====  =               =  ===  == Rotating Media Statistics (rev 1) ==
0x03  0x008  4              28  ---  Spindle Motor Power-on Hours
0x03  0x010  4              28  ---  Head Flying Hours
0x03  0x018  4               2  ---  Head Load Events
0x03  0x020  4               0  ---  Number of Reallocated Logical Sectors
0x03  0x028  4               0  ---  Read Recovery Attempts
0x03  0x030  4               0  ---  Number of Mechanical Start Failures
0x03  0x038  4               0  ---  Number of Realloc. Candidate Logical Sectors
0x03  0x040  4               2  ---  Number of High Priority Unload Events
0x04  =====  =               =  ===  == General Errors Statistics (rev 1) ==
0x04  0x008  4               0  ---  Number of Reported Uncorrectable Errors
0x04  0x010  4               0  ---  Resets Between Cmd Acceptance and Completion
0x05  =====  =               =  ===  == Temperature Statistics (rev 1) ==
0x05  0x008  1              33  ---  Current Temperature
0x05  0x010  1               -  ---  Average Short Term Temperature
0x05  0x018  1               -  ---  Average Long Term Temperature
0x05  0x020  1              34  ---  Highest Temperature
0x05  0x028  1              24  ---  Lowest Temperature
0x05  0x030  1               -  ---  Highest Average Short Term Temperature
0x05  0x038  1               -  ---  Lowest Average Short Term Temperature
0x05  0x040  1               -  ---  Highest Average Long Term Temperature
0x05  0x048  1               -  ---  Lowest Average Long Term Temperature
0x05  0x050  4               0  ---  Time in Over-Temperature
0x05  0x058  1              60  ---  Specified Maximum Operating Temperature
0x05  0x060  4               0  ---  Time in Under-Temperature
0x05  0x068  1               0  ---  Specified Minimum Operating Temperature
0x06  =====  =               =  ===  == Transport Statistics (rev 1) ==
0x06  0x008  4               3  ---  Number of Hardware Resets
0x06  0x010  4               1  ---  Number of ASR Events
0x06  0x018  4               0  ---  Number of Interface CRC Errors
                                |||_ C monitored condition met
                                ||__ D supports DSN
                                |___ N normalized value

28h seems very reasonable and if that number is correct, that’s the time when I first activated this HDD.

This was my first thought as well.

I hope you file a complaint with Amazon. With that said, the Amazon seller may also have been cheated, they may have been in good faith as well.

Good luck and I would have all those drives replaced. they could have over 50,000 hours on them and you would not know. Also report to Seagate, include the serial numbers. I’m certain they know who purchased cases of drives that would have those serial numbers in them. Not that they will tell you but it is part of the fight.

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just to get it right. do you mean the 28h power-on-hours could be faked?

The other drives I mentioned are bascially old drives running in my NAS for many years already and bought by different sellers at different times.
Therefore I didnt care about the warranty date so much, because this would be a strance coincidence, don’t you think so?

Oh yes!

If the drive dates do not line up, for any drive, then you should question the validity of the drive. It is one thing to purchased a “Refurbished” drive, then you know the drive was previously used and have a specific warranty for that refurbished drive, and those hours would have been reset as well, but you would know why.

Contact the Amazon seller, ask a few questions, provide facts like the label manufacturing date, the warranty date, your purchase date, the RPM discrepancy, and every other thing that does not add up.

As said before, the RPM of the drive is not a major factor for most people, rotational latency in a NAS is not a major factor. It is all those discrepancies that are the issue. And this is just my opinion, I think the hours value was reset. Do some investigating and hopefully all will turn out well.

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Official refurbished drives from Seagate have their own refurbished label and a 2y instead of 5y warranty.

These are scams.

Alright.

I contacted the seller with screenshots and information. He didn’t say much but offered returning the hdd and sending me a refund.

But now I need to buy another drive first. Is there anyway to check the validity of a drive before purchasing?

Nope. They could show you a photo but are they actually shipping that specific drive? Find a reputable place to purchase from. I like NewEgg as they have a wonderful return policy, and that means a sell by them, not a 3rd party, so be attentive. Since the problems seem to have been mainly around Seagate drives, maybe choose a different manufacturer. And remember, Seagate has a lot of companies, HGST for example. Maybe a Western Digital drive? Pay attention also to CMR.

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HGST is now a subsidiary of WD (WD Gold are rebranded HGST Ultrastar).
As for Seagate, to be honest, the issue seems to be with some resellers rather with the manufacturer.

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Crap, I’m not thinking straight again… thanks for the correction.

Well I don’t know why, but all these resellers are right now currently faking Seagate. Maybe some datacenter sold a truckload of used Seagates?

So yeah, it is not Seagates fault, but it still affects only Seagate drives as of right now.

The HDD industry is a wretched hive of villainy and scum. Hold your nose and try to find the least bad amongst a basket of deplorables.

Supposedly China Crypto Farms making the drives look like new and selling off massive amount of drives because the easy data has been mined. Well that was a story I read a few days ago.

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finally I was able to drive to my remote location in order to swop the Ironwolf hdd we’ve been talking about here by a new one I bought from another shop.

First observation was, that the resilvering process took less than 4 hours with the new drive. The “scam” drive took more than 24 hours.

Afterwards I plugged the “scam” drive to my laptop via a usb bridge - unfortunately I don’t have any other option with direct sata connections. The smartmontools apparently don’t like usb bridges, so I couldn’t use the FARM command but I read that the seagate seatools could read these values as well.
So I installed seatools and here are the drive details given by this tool via the usb bridge.

The values don’t make much sense to me besides the fact that they look suspicious. e.g. the power-on-hours. This is something like a trillion years of runtime. :slight_smile: Or do I read in a wrong way?