Hi,
After update I ran into problem insatlling apps such as ClamAV, Immich, Jellyfin. All have problem executing ‘up’ action. I tried reconfiguring network settings, disabling ipv6 etc. Unsetting and setting apps pool. Nothing works. I am able to ping various IPs so connectivity seems not be the topic. Pinging docker.io does not work though.
Any suggestions?
Before trying to install any of those apps, did you refresh the apps catalogue?
Do the logs show any error messages? If yes, please post them here in code tags so we can take a look.
Hi @LarsR, yes I did refresh the catalogue and it worked. I was able to install Tailscale, piHole, and deluge. Nothing more. The log showed the ‘up’ action error. I will paste the log once I get back home in few hours.
Found a similar topic ( [solved] Unable to install Apps - network is unreachable - TrueNAS General - TrueNAS Community Forums) where it was advised to swithc off ipv6 etc. as I wrote in my initial post. But it did not work for me :/.
You wrote in your first post that pinging docker.io does not work, do other sites work if you try to ping them?
Is your truenas set to use dhcp or a static ip. If you’ve set a static ip, did you also set the default gateway (your routers ip) and nameservers like cloudflares 1.1.1.1 or googles 8.8.8.8?
Pinging other sites work flawless. Static IP is set and I tried both Google and Cloudflares DNS. No changes.
Yes, gateway is set to my router.
I am considering going back to EE and giving it a try.
That shouldn’t make a difference since EE and FT use the same apps.
You should look in /var/log/app_lifecycle.log to find errors that might be helpful, since the “up” action error you’re referring to basically just tells you it didn’t work, go look at the logs.
If you were able to install some apps and not others, that suggests configuration issues, not connectivity, but being unable to ping docker is odd. (Though how would you be able to install any apps if you can’t connect to docker?)
went back to EE. ping below as well. Problem remains. Here is the log
(ERROR) app_lifecycle.compose_action():56 - Failed 'up' action for 'clamav' app: clamav Pulling
7264a8db6415 Pulling fs layer
3d413e0ab60d Pulling fs layer
0bf3574398cf Pulling fs layer
7743d918c4c7 Pulling fs layer
5e4915bdb83c Pulling fs layer
4e5cd915f290 Pulling fs layer
4e5cd915f290 Waiting
5e4915bdb83c Waiting
7743d918c4c7 Waiting
7264a8db6415 Downloading [> ] 34.77kB/3.402MB
0bf3574398cf Downloading [> ] 138.7kB/13.68MB
7264a8db6415 Downloading [====> ] 314.6kB/3.402MB
0bf3574398cf Downloading [==> ] 572.6kB/13.68MB
7264a8db6415 Downloading [=========> ] 658.6kB/3.402MB
0bf3574398cf Downloading [===> ] 1.015MB/13.68MB
3d413e0ab60d Downloading [> ] 42.94kB/4.255MB
7264a8db6415 Downloading [==============> ] 994.5kB/3.402MB
0bf3574398cf Downloading [=====> ] 1.453MB/13.68MB
3d413e0ab60d Downloading [=> ] 87.58kB/4.255MB
7264a8db6415 Downloading [=================> ] 1.191MB/3.402MB
0bf3574398cf Downloading [======> ] 1.748MB/13.68MB
3d413e0ab60d Downloading [=> ] 132kB/4.255MB
7264a8db6415 Downloading [======================> ] 1.526MB/3.402MB
0bf3574398cf Downloading [========> ] 2.341MB/13.68MB
3d413e0ab60d Downloading [=======> ] 676.6kB/4.255MB
7264a8db6415 Downloading [===============================> ] 2.116MB/3.402MB
3d413e0ab60d Downloading [==================> ] 1.557MB/4.255MB
root@truenas[/home/truenas_admin]# ping docker.io
PING docker.io (100.24.200.188) 56(84) bytes of data.
^C
--- docker.io ping statistics ---
12 packets transmitted, 0 received, 100% packet loss, time 11257ms
root@truenas[/home/truenas_admin]# ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=115 time=35.6 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=115 time=12.2 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=115 time=11.9 ms```
look at this. those apps I never installed, don’t have them but it shows they’re installed 
after few minutes not any more…
tried installing Chia, uninstalling and installing deluge. both work, other apps not…
Hmm I’m not sure what’s going on here. Does anything else show up if you go back to the installed apps screen and do a hard browser refresh?
I did find that I’m also unable to directly ping docker.io from a system with working apps, so that is probably a false positive.
Not really. Apart from random information that all apps are already installed. I started a full memory test with memtest. Longshot but I’ll try that. If that does not work than maybe lower version below EE? Than upgrade?
Definitely not. Dragonfish uses a completely different apps backend. Hopefully someone else will come along with an idea for what else to look for.
in the meantime, long memtest fully PASS. no issues there. I suspect there is something in my settings… it’s a fresh install so where should I look for? so far:
OK, so I deleted my pool and created it from scratch. Seems to have solved the topic.
I’ve got a similar issue with pi-hole, I had a working implemetation with EE, upgraded to Fangtooth - stopped working, (but the container continues to run) downgrade, back to EE and it starts working again.
I used a separate server, did a clean build - new storage pool, etc… - installed pi-hole - and it runs up - I can talk to the webUI - but won’t respond to DNS queries - same is true with Ad-Guard… - If I’m using the shell on the trueNAS scale server, it all works… I moved to a Bridge network connection - but still having issues…
regards
How is deleting the pool a solution.
