I appreciate the enthusiasm, but if you look at the original ticket it was closed because there was no communication from the reporter for over a week after requesting a debug file and the closing comment even said it could be reopened if more information was provided.
There was nothing stopping that user from uploading a debug and restarting effort on that ticket or any other user from opening a new one, which appears to have already happened, since a fix to NAS-139491 was merged four days ago.