Infomaniak Cloud Sync : TooManyRequests

TrueNAS General
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1

I’ve just setup Cloudsync for my TrueNAS Scale for offsite backups and I’m getting this error at the end. I’m using Swiss Backup from Infomaniak and using the S3 protocol.

[EFAULT] Checks: 177502 / 177502, 100%, Listed 673053 Transferred: 4318 / 4318, 100% Elapsed time: 50m52.6s 2026/06/08 05:56:18 
NOTICE: Failed to copy with 21 errors: last error was: march failed with 19 error(s): first error: operation error S3: ListObjects, 
https response error StatusCode: 429, RequestID: , HostID: , api error TooManyRequests: Too Many Requests

Is there something I can do for not getting that error?

  • I can’t add arguments for the Cloudsync.
  • Add something in the pre-script section?
  • Maybe doing a SYNC instead of a COPY when I PUSH ?
2

Same thing happens for me with Dropbox.
673053 files is probably simply to much.

IMHO, that is the problem with these “unlimited” plans and why I don’t like them.
As a provider, you offer API calls for free. Since it is free, you have to ratelimit it. Bad: you completly block it like in your case. Slightly better: you throttle it.

As a customer, I can’t know if and how I will be rate limited.

I would contact support and report back here.

1 Like
3

The worst thing, it that it wasn’t even a free. I was on the free trial of Infomaniak S3 1TB and support told me to NOT do the checkup of my file.

I won’t be using theme anymore for backups if I’m not allowed to do a full CloudSync