SMART 'failed to read smart attribute data' alert on scale

TrueNAS General
1

running scale 24.10.2 on two different machines, each updated over time from freenas (core).

the same model hard drives in both. in fact half of the drives in the problem server were moved to the newer one, and they work flawlessly there.

im getting the following errors on the one (older) server emailed to me:
• Device: /dev/sdi [SAT], failed to read SMART Attribute Data.
• Device: /dev/sdg [SAT], failed to read SMART Attribute Data.
• Device: /dev/sde [SAT], failed to read SMART Attribute Data.
• Device: /dev/sdh [SAT], failed to read SMART Attribute Data.
• Device: /dev/sdb [SAT], failed to read SMART Attribute Data.
• Device: /dev/sdf [SAT], failed to read SMART Attribute Data.

so lots of failure it seems, sometimes just one, sometimes a cluster like above. but it happens more than once per week.

but when i do a long smart test, they pass. and i installed the scrutiny container and that shows nothing but ‘passed’ on each of the drives.
and disk health in the storage dashboard shows failed smart tests 0

the second server is set up almost exactly the same, with no similar errors

any ideas or what to do to debug whats causing this? would a new install help any? this unit is only used for backups and testing anyway, so that wouldnt be a huge problem. everything else works fine (except for a smb issue im working through)

thanks for any ideas

mark

2

How are drives connected on system that is alarming? Any chance for hardware details?

3

both systems use a broadcom host buss adapter LSI 9305-16i for all but boot drive connections.
motherboard is supermicro X10DRL

drives that are alarming are seagate ST16000NM001G. they came from the other nas and never had an issue there; in fact they never had an issue here either until i upgraded to truenas scale from core. and if i look at them individually the specs show no bad sectors etc…

4

Do this and provide the results:
smartctl --scan
smartctl -x /dev/sde
Next
smartctl -d auto /dev/sde
And if the scan shows something like scsi, try smartctl -d scsi /dev/sde

And maybe a few more drives if you like.

Edit: what firmware is on your hba?

1 Like
5

Output of either sas2flash -list or sas3flash -list might provide insight. As Joe said, maybe it is firmware related on the HBA. Maybe also a faulty cable - would try a reseat depending on results of firmware readout or swap if you got a spare on hand.

6

see below

Summary of smartctl output

Linux FreeNAS 6.6.44-production+truenas #1 SMP PREEMPT_DYNAMIC Tue Jan 28 03:14:06 UTC 2025 x86_64

    TrueNAS (c) 2009-2025, iXsystems, Inc.
    All rights reserved.
    TrueNAS code is released under the LGPLv3 and GPLv3 licenses with some
    source files copyrighted by (c) iXsystems, Inc. All other components
    are released under their own respective licenses.

    For more information, documentation, help or support, go here:
    http://truenas.com

Warning: the supported mechanisms for making configuration changes
are the TrueNAS WebUI, CLI, and API exclusively. ALL OTHERS ARE
NOT SUPPORTED AND WILL RESULT IN UNDEFINED BEHAVIOR AND MAY
RESULT IN SYSTEM FAILURE.

Welcome to FreeNAS
Last login: Wed Jan 29 14:33:46 EST 2025 on pts/12
root@FreeNAS[~]# smartctl --scan
/dev/sda -d scsi # /dev/sda, SCSI device
/dev/sdb -d scsi # /dev/sdb, SCSI device
/dev/sdc -d scsi # /dev/sdc, SCSI device
/dev/sdd -d scsi # /dev/sdd, SCSI device
/dev/sde -d scsi # /dev/sde, SCSI device
/dev/sdf -d scsi # /dev/sdf, SCSI device
/dev/sdg -d scsi # /dev/sdg, SCSI device
/dev/sdh -d scsi # /dev/sdh, SCSI device
/dev/sdi -d scsi # /dev/sdi, SCSI device
/dev/sdj -d scsi # /dev/sdj, SCSI device
/dev/sdk -d scsi # /dev/sdk, SCSI device
root@FreeNAS[~]# smartctl -x /dev/sde
smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.6.44-production+truenas] (local build)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Seagate Exos X16
Device Model: ST16000NM001G-2KK103
Serial Number: ZL20JQQ3
LU WWN Device Id: 5 000c50 0c2a60766
Firmware Version: SN02
User Capacity: 16,000,900,661,248 bytes [16.0 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 7200 rpm
Form Factor: 3.5 inches
Device is: In smartctl database 7.3/5653
ATA Version is: ACS-4 (minor revision not indicated)
SATA Version is: SATA 3.3, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Tue Feb 11 16:54:50 2025 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM feature is: Unavailable
Rd look-ahead is: Enabled
Write cache is: Enabled
DSN feature is: Disabled
ATA Security is: Disabled, NOT FROZEN [SEC1]
Write SCT (Get) Feature Control Command failed: scsi error unsupported field in scsi command
Wt Cache Reorder: Unknown (SCT Feature Control command failed)

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 36) The self-test routine was interrupted
by the host with a hard or soft reset.
Total time to complete Offline
data collection: ( 567) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: (1447) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x70bd) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate POSR-- 074 064 044 - 25950832
3 Spin_Up_Time PO---- 090 089 000 - 0
4 Start_Stop_Count -O–CK 100 100 020 - 62
5 Reallocated_Sector_Ct PO–CK 100 100 010 - 0
7 Seek_Error_Rate POSR-- 076 060 045 - 37438557
9 Power_On_Hours -O–CK 050 050 000 - 43924
10 Spin_Retry_Count PO–C- 100 100 097 - 0
12 Power_Cycle_Count -O–CK 100 100 020 - 62
18 Head_Health PO-R-- 100 100 050 - 0
187 Reported_Uncorrect -O–CK 100 100 000 - 0
188 Command_Timeout -O–CK 100 100 000 - 0
190 Airflow_Temperature_Cel -O—K 070 059 040 - 30 (Min/Max 21/33)
192 Power-Off_Retract_Count -O–CK 100 100 000 - 60
193 Load_Cycle_Count -O–CK 081 081 000 - 38973
194 Temperature_Celsius -O—K 030 040 000 - 30 (0 20 0 0 0)
197 Current_Pending_Sector -O–C- 100 100 000 - 0
198 Offline_Uncorrectable ----C- 100 100 000 - 0
199 UDMA_CRC_Error_Count -OSRCK 200 200 000 - 0
200 Pressure_Limit PO—K 100 100 001 - 0
240 Head_Flying_Hours ------ 100 253 000 - 41383h+48m+18.121s
241 Total_LBAs_Written ------ 100 253 000 - 133410024624
242 Total_LBAs_Read ------ 100 253 000 - 1160643575130
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning

General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x01 SL R/O 1 Summary SMART error log
0x02 SL R/O 5 Comprehensive SMART error log
0x03 GPL R/O 5 Ext. Comprehensive SMART error log
0x04 GPL R/O 256 Device Statistics log
0x04 SL R/O 8 Device Statistics log
0x06 SL R/O 1 SMART self-test log
0x07 GPL R/O 1 Extended self-test log
0x08 GPL R/O 2 Power Conditions log
0x09 SL R/W 1 Selective self-test log
0x0a GPL R/W 8 Device Statistics Notification
0x0c GPL R/O 2048 Pending Defects log
0x10 GPL R/O 1 NCQ Command Error log
0x11 GPL R/O 1 SATA Phy Event Counters log
0x13 GPL R/O 1 SATA NCQ Send and Receive log
0x21 GPL R/O 1 Write stream error log
0x22 GPL R/O 1 Read stream error log
0x24 GPL R/O 768 Current Device Internal Status Data log
0x2f GPL R/O 1 Set Sector Configuration
0x30 GPL,SL R/O 9 IDENTIFY DEVICE data log
0x80-0x9f GPL,SL R/W 16 Host vendor specific log
0xa1 GPL,SL VS 160 Device vendor specific log
0xa2 GPL VS 16320 Device vendor specific log
0xa4 GPL,SL VS 160 Device vendor specific log
0xa6 GPL VS 192 Device vendor specific log
0xa8-0xa9 GPL,SL VS 136 Device vendor specific log
0xab GPL VS 1 Device vendor specific log
0xad GPL VS 16 Device vendor specific log
0xbe-0xbf GPL VS 65535 Device vendor specific log
0xc1 GPL,SL VS 8 Device vendor specific log
0xc3 GPL,SL VS 56 Device vendor specific log
0xc7 GPL,SL VS 8 Device vendor specific log
0xc9 GPL,SL VS 8 Device vendor specific log
0xca GPL,SL VS 16 Device vendor specific log
0xcd GPL,SL VS 1 Device vendor specific log
0xce GPL VS 1 Device vendor specific log
0xcf GPL VS 512 Device vendor specific log
0xd1 GPL VS 656 Device vendor specific log
0xd2 GPL VS 10000 Device vendor specific log
0xd4 GPL VS 2048 Device vendor specific log
0xda GPL,SL VS 1 Device vendor specific log
0xe0 GPL,SL R/W 1 SCT Command/Status
0xe1 GPL,SL R/W 1 SCT Data Transfer
0xe2 GPL,SL - 160 Reserved

SMART Extended Comprehensive Error Log Version: 1 (5 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error

1 Extended offline Interrupted (host reset) 40% 43852 -

2 Short offline Completed without error 00% 43766 -

3 Extended offline Completed without error 00% 43698 -

4 Short offline Completed without error 00% 43526 -

5 Extended offline Interrupted (host reset) 10% 43453 -

6 Short offline Completed without error 00% 43358 -

7 Short offline Completed without error 00% 43190 -

8 Extended offline Completed without error 00% 43118 -

9 Short offline Completed without error 00% 43022 -

#10 Short offline Completed without error 00% 42782 -
#11 Extended offline Completed without error 00% 42709 -
#12 Short offline Completed without error 00% 42614 -
#13 Short offline Completed without error 00% 42446 -
#14 Extended offline Completed without error 00% 42373 -
#15 Short offline Completed without error 00% 42278 -
#16 Short offline Completed without error 00% 42062 -
#17 Extended offline Completed without error 00% 41989 -
#18 Short offline Completed without error 00% 41894 -
#19 Short offline Completed without error 00% 41726 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version: 3
SCT Version (vendor specific): 522 (0x020a)
Device State: Active (0)
Current Temperature: 30 Celsius
Power Cycle Min/Max Temperature: 20/33 Celsius
Lifetime Min/Max Temperature: 20/41 Celsius
Under/Over Temperature Limit Count: 0/0
SMART Status: 0xc24f (PASSED)
Vendor specific:
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 02 00 00 00 00 00 00 00 00 00 00 00

SCT Temperature History Version: 2
Temperature Sampling Period: 4 minutes
Temperature Logging Interval: 59 minutes
Min/Max recommended Temperature: 10/40 Celsius
Min/Max Temperature Limit: 5/60 Celsius
Temperature History Size (Index): 128 (16)

Index Estimated Time Temperature Celsius
17 2025-02-06 11:17 30 ***********
… …( 41 skipped). … ***********
59 2025-02-08 04:35 30 ***********
60 2025-02-08 05:34 32 *************
61 2025-02-08 06:33 33 **************
62 2025-02-08 07:32 32 *************
63 2025-02-08 08:31 32 *************
64 2025-02-08 09:30 33 **************
65 2025-02-08 10:29 33 **************
66 2025-02-08 11:28 32 *************
67 2025-02-08 12:27 33 **************
68 2025-02-08 13:26 33 **************
69 2025-02-08 14:25 33 **************
70 2025-02-08 15:24 32 *************
71 2025-02-08 16:23 32 *************
72 2025-02-08 17:22 32 *************
73 2025-02-08 18:21 30 ***********
74 2025-02-08 19:20 31 ************
… …( 4 skipped). … ************
79 2025-02-09 00:15 31 ************
80 2025-02-09 01:14 30 ***********
… …( 33 skipped). … ***********
114 2025-02-10 10:40 30 ***********
115 2025-02-10 11:39 29 **********
116 2025-02-10 12:38 30 ***********
… …( 2 skipped). … ***********
119 2025-02-10 15:35 30 ***********
120 2025-02-10 16:34 29 **********
121 2025-02-10 17:33 30 ***********
… …( 15 skipped). … ***********
9 2025-02-11 09:17 30 ***********
10 2025-02-11 10:16 31 ************
11 2025-02-11 11:15 30 ***********
… …( 4 skipped). … ***********
16 2025-02-11 16:10 30 ***********

SCT Error Recovery Control:
Read: 100 (10.0 seconds)
Write: 100 (10.0 seconds)

Device Statistics (GP Log 0x04)
Page Offset Size Value Flags Description
0x01 ===== = = === == General Statistics (rev 1) ==
0x01 0x008 4 62 — Lifetime Power-On Resets
0x01 0x010 4 43924 — Power-on Hours
0x01 0x018 6 133397915608 — Logical Sectors Written
0x01 0x020 6 2529902345 — Number of Write Commands
0x01 0x028 6 1160354637882 — Logical Sectors Read
0x01 0x030 6 5263688199 — Number of Read Commands
0x01 0x038 6 - — Date and Time TimeStamp
0x03 ===== = = === == Rotating Media Statistics (rev 1) ==
0x03 0x008 4 43918 — Spindle Motor Power-on Hours
0x03 0x010 4 43455 — Head Flying Hours
0x03 0x018 4 38973 — Head Load Events
0x03 0x020 4 0 — Number of Reallocated Logical Sectors
0x03 0x028 4 0 — Read Recovery Attempts
0x03 0x030 4 0 — Number of Mechanical Start Failures
0x03 0x038 4 0 — Number of Realloc. Candidate Logical Sectors
0x03 0x040 4 60 — Number of High Priority Unload Events
0x04 ===== = = === == General Errors Statistics (rev 1) ==
0x04 0x008 4 0 — Number of Reported Uncorrectable Errors
0x04 0x010 4 0 — Resets Between Cmd Acceptance and Completion
0x04 0x018 4 0 -D- Physical Element Status Changed
0x05 ===== = = === == Temperature Statistics (rev 1) ==
0x05 0x008 1 30 — Current Temperature
0x05 0x010 1 29 — Average Short Term Temperature
0x05 0x018 1 25 — Average Long Term Temperature
0x05 0x020 1 37 — Highest Temperature
0x05 0x028 1 20 — Lowest Temperature
0x05 0x030 1 35 — Highest Average Short Term Temperature
0x05 0x038 1 21 — Lowest Average Short Term Temperature
0x05 0x040 1 31 — Highest Average Long Term Temperature
0x05 0x048 1 24 — Lowest Average Long Term Temperature
0x05 0x050 4 0 — Time in Over-Temperature
0x05 0x058 1 60 — Specified Maximum Operating Temperature
0x05 0x060 4 0 — Time in Under-Temperature
0x05 0x068 1 5 — Specified Minimum Operating Temperature
0x06 ===== = = === == Transport Statistics (rev 1) ==
0x06 0x008 4 407 — Number of Hardware Resets
0x06 0x010 4 200 — Number of ASR Events
0x06 0x018 4 0 — Number of Interface CRC Errors
0xff ===== = = === == Vendor Specific Statistics (rev 1) ==
0xff 0x008 7 0 — Vendor Specific
0xff 0x010 7 0 — Vendor Specific
0xff 0x018 7 0 — Vendor Specific
|||_ C monitored condition met
||__ D supports DSN
|___ N normalized value

Pending Defects log (GP Log 0x0c)
No Defects Logged

SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x000a 2 25 Device-to-host register FISes sent due to a COMRESET
0x0001 2 0 Command failed due to ICRC error
0x0003 2 0 R_ERR response for device-to-host data FIS
0x0004 2 0 R_ERR response for host-to-device data FIS
0x0006 2 0 R_ERR response for device-to-host non-data FIS
0x0007 2 0 R_ERR response for host-to-device non-data FIS

Seagate FARM log (GP Log 0xa6) supported [try: -l farm]

root@FreeNAS[~]# amartctl -x /dev/sda
zsh: command not found: amartctl
root@FreeNAS[~]# smartctl -x /dev/sda
smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.6.44-production+truenas] (local build)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Seagate Exos X16
Device Model: ST16000NM001G-2KK103
Serial Number: ZL2034Y0
LU WWN Device Id: 5 000c50 0b586d4db
Firmware Version: SN02
User Capacity: 16,000,900,661,248 bytes [16.0 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 7200 rpm
Form Factor: 3.5 inches
Device is: In smartctl database 7.3/5653
ATA Version is: ACS-4 (minor revision not indicated)
SATA Version is: SATA 3.3, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Tue Feb 11 16:55:14 2025 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM feature is: Unavailable
Rd look-ahead is: Enabled
Write cache is: Enabled
DSN feature is: Disabled
ATA Security is: Disabled, NOT FROZEN [SEC1]
Write SCT (Get) Feature Control Command failed: scsi error unsupported field in scsi command
Wt Cache Reorder: Unknown (SCT Feature Control command failed)

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 559) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: (1411) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x70bd) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate POSR-- 078 064 044 - 56523144
3 Spin_Up_Time PO---- 090 089 000 - 0
4 Start_Stop_Count -O–CK 100 100 020 - 69
5 Reallocated_Sector_Ct PO–CK 100 100 010 - 0
7 Seek_Error_Rate POSR-- 078 060 045 - 70303371
9 Power_On_Hours -O–CK 050 050 000 - 43998
10 Spin_Retry_Count PO–C- 100 100 097 - 0
12 Power_Cycle_Count -O–CK 100 100 020 - 69
18 Head_Health PO-R-- 100 100 050 - 0
187 Reported_Uncorrect -O–CK 100 100 000 - 0
188 Command_Timeout -O–CK 100 100 000 - 0
190 Airflow_Temperature_Cel -O—K 069 061 040 - 31 (Min/Max 21/34)
192 Power-Off_Retract_Count -O–CK 100 100 000 - 62
193 Load_Cycle_Count -O–CK 081 081 000 - 39919
194 Temperature_Celsius -O—K 031 040 000 - 31 (0 21 0 0 0)
197 Current_Pending_Sector -O–C- 100 100 000 - 0
198 Offline_Uncorrectable ----C- 100 100 000 - 0
199 UDMA_CRC_Error_Count -OSRCK 200 200 000 - 0
200 Pressure_Limit PO—K 100 100 001 - 0
240 Head_Flying_Hours ------ 100 253 000 - 41358h+32m+30.043s
241 Total_LBAs_Written ------ 100 253 000 - 133409959447
242 Total_LBAs_Read ------ 100 253 000 - 1140938109246
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning

General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x01 SL R/O 1 Summary SMART error log
0x02 SL R/O 5 Comprehensive SMART error log
0x03 GPL R/O 5 Ext. Comprehensive SMART error log
0x04 GPL R/O 256 Device Statistics log
0x04 SL R/O 8 Device Statistics log
0x06 SL R/O 1 SMART self-test log
0x07 GPL R/O 1 Extended self-test log
0x08 GPL R/O 2 Power Conditions log
0x09 SL R/W 1 Selective self-test log
0x0a GPL R/W 8 Device Statistics Notification
0x0c GPL R/O 2048 Pending Defects log
0x10 GPL R/O 1 NCQ Command Error log
0x11 GPL R/O 1 SATA Phy Event Counters log
0x13 GPL R/O 1 SATA NCQ Send and Receive log
0x21 GPL R/O 1 Write stream error log
0x22 GPL R/O 1 Read stream error log
0x24 GPL R/O 768 Current Device Internal Status Data log
0x2f GPL R/O 1 Set Sector Configuration
0x30 GPL,SL R/O 9 IDENTIFY DEVICE data log
0x80-0x9f GPL,SL R/W 16 Host vendor specific log
0xa1 GPL,SL VS 160 Device vendor specific log
0xa2 GPL VS 16320 Device vendor specific log
0xa4 GPL,SL VS 160 Device vendor specific log
0xa6 GPL VS 192 Device vendor specific log
0xa8-0xa9 GPL,SL VS 136 Device vendor specific log
0xab GPL VS 1 Device vendor specific log
0xad GPL VS 16 Device vendor specific log
0xbe-0xbf GPL VS 65535 Device vendor specific log
0xc1 GPL,SL VS 8 Device vendor specific log
0xc3 GPL,SL VS 56 Device vendor specific log
0xc7 GPL,SL VS 8 Device vendor specific log
0xc9 GPL,SL VS 8 Device vendor specific log
0xca GPL,SL VS 16 Device vendor specific log
0xcd GPL,SL VS 1 Device vendor specific log
0xce GPL VS 1 Device vendor specific log
0xcf GPL VS 512 Device vendor specific log
0xd1 GPL VS 656 Device vendor specific log
0xd2 GPL VS 10000 Device vendor specific log
0xd4 GPL VS 2048 Device vendor specific log
0xda GPL,SL VS 1 Device vendor specific log
0xe0 GPL,SL R/W 1 SCT Command/Status
0xe1 GPL,SL R/W 1 SCT Data Transfer
0xe2 GPL,SL - 160 Reserved

SMART Extended Comprehensive Error Log Version: 1 (5 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error

1 Extended offline Completed without error 00% 43935 -

2 Short offline Completed without error 00% 43840 -

3 Short offline Completed without error 00% 43600 -

4 Extended offline Completed without error 00% 43527 -

5 Short offline Completed without error 00% 43432 -

6 Short offline Completed without error 00% 43264 -

7 Extended offline Completed without error 00% 43191 -

8 Short offline Completed without error 00% 43096 -

9 Short offline Completed without error 00% 42856 -

#10 Extended offline Completed without error 00% 42783 -
#11 Short offline Completed without error 00% 42688 -
#12 Short offline Completed without error 00% 42520 -
#13 Extended offline Completed without error 00% 42446 -
#14 Short offline Completed without error 00% 42362 -
#15 Short offline Completed without error 00% 42356 -
#16 Short offline Completed without error 00% 42352 -
#17 Short offline Completed without error 00% 42136 -
#18 Extended offline Completed without error 00% 42062 -
#19 Short offline Completed without error 00% 41968 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version: 3
SCT Version (vendor specific): 522 (0x020a)
Device State: Active (0)
Current Temperature: 31 Celsius
Power Cycle Min/Max Temperature: 21/34 Celsius
Lifetime Min/Max Temperature: 21/39 Celsius
Under/Over Temperature Limit Count: 0/0
SMART Status: 0xc24f (PASSED)
Vendor specific:
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 02 00 00 00 00 00 00 00 00 00 00 00

SCT Temperature History Version: 2
Temperature Sampling Period: 4 minutes
Temperature Logging Interval: 59 minutes
Min/Max recommended Temperature: 10/40 Celsius
Min/Max Temperature Limit: 5/60 Celsius
Temperature History Size (Index): 128 (57)

Index Estimated Time Temperature Celsius
58 2025-02-06 11:17 31 ************
… …( 28 skipped). … ************
87 2025-02-07 15:48 31 ************
88 2025-02-07 16:47 32 *************
89 2025-02-07 17:46 31 ************
90 2025-02-07 18:45 31 ************
91 2025-02-07 19:44 31 ************
92 2025-02-07 20:43 32 *************
93 2025-02-07 21:42 31 ************
… …( 6 skipped). … ************
100 2025-02-08 04:35 31 ************
101 2025-02-08 05:34 34 ***************
… …( 17 skipped). … ***************
119 2025-02-08 23:16 34 ***************
120 2025-02-09 00:15 33 **************
121 2025-02-09 01:14 33 **************
122 2025-02-09 02:13 31 ************
… …( 62 skipped). … ************
57 2025-02-11 16:10 31 ************

SCT Error Recovery Control:
Read: 100 (10.0 seconds)
Write: 100 (10.0 seconds)

Device Statistics (GP Log 0x04)
Page Offset Size Value Flags Description
0x01 ===== = = === == General Statistics (rev 1) ==
0x01 0x008 4 69 — Lifetime Power-On Resets
0x01 0x010 4 43998 — Power-on Hours
0x01 0x018 6 133399609631 — Logical Sectors Written
0x01 0x020 6 2542269454 — Number of Write Commands
0x01 0x028 6 1140404051144 — Logical Sectors Read
0x01 0x030 6 5949614818 — Number of Read Commands
0x01 0x038 6 - — Date and Time TimeStamp
0x03 ===== = = === == Rotating Media Statistics (rev 1) ==
0x03 0x008 4 43942 — Spindle Motor Power-on Hours
0x03 0x010 4 43467 — Head Flying Hours
0x03 0x018 4 39919 — Head Load Events
0x03 0x020 4 0 — Number of Reallocated Logical Sectors
0x03 0x028 4 0 — Read Recovery Attempts
0x03 0x030 4 0 — Number of Mechanical Start Failures
0x03 0x038 4 0 — Number of Realloc. Candidate Logical Sectors
0x03 0x040 4 62 — Number of High Priority Unload Events
0x04 ===== = = === == General Errors Statistics (rev 1) ==
0x04 0x008 4 0 — Number of Reported Uncorrectable Errors
0x04 0x010 4 0 — Resets Between Cmd Acceptance and Completion
0x04 0x018 4 0 -D- Physical Element Status Changed
0x05 ===== = = === == Temperature Statistics (rev 1) ==
0x05 0x008 1 31 — Current Temperature
0x05 0x010 1 31 — Average Short Term Temperature
0x05 0x018 1 26 — Average Long Term Temperature
0x05 0x020 1 39 — Highest Temperature
0x05 0x028 1 21 — Lowest Temperature
0x05 0x030 1 36 — Highest Average Short Term Temperature
0x05 0x038 1 22 — Lowest Average Short Term Temperature
0x05 0x040 1 32 — Highest Average Long Term Temperature
0x05 0x048 1 25 — Lowest Average Long Term Temperature
0x05 0x050 4 0 — Time in Over-Temperature
0x05 0x058 1 60 — Specified Maximum Operating Temperature
0x05 0x060 4 0 — Time in Under-Temperature
0x05 0x068 1 5 — Specified Minimum Operating Temperature
0x06 ===== = = === == Transport Statistics (rev 1) ==
0x06 0x008 4 417 — Number of Hardware Resets
0x06 0x010 4 205 — Number of ASR Events
0x06 0x018 4 0 — Number of Interface CRC Errors
0xff ===== = = === == Vendor Specific Statistics (rev 1) ==
0xff 0x008 7 0 — Vendor Specific
0xff 0x010 7 0 — Vendor Specific
0xff 0x018 7 0 — Vendor Specific
|||_ C monitored condition met
||__ D supports DSN
|___ N normalized value

Pending Defects log (GP Log 0x0c)
No Defects Logged

SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x000a 2 25 Device-to-host register FISes sent due to a COMRESET
0x0001 2 0 Command failed due to ICRC error
0x0003 2 0 R_ERR response for device-to-host data FIS
0x0004 2 0 R_ERR response for host-to-device data FIS
0x0006 2 0 R_ERR response for device-to-host non-data FIS
0x0007 2 0 R_ERR response for host-to-device non-data FIS

Seagate FARM log (GP Log 0xa6) supported [try: -l farm]

root@FreeNAS[~]# smartctl -x /dev/sdb
smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.6.44-production+truenas] (local build)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Seagate Exos X16
Device Model: ST16000NM001G-2KK103
Serial Number: ZL204DMB
LU WWN Device Id: 5 000c50 0b5d4f497
Firmware Version: SN02
User Capacity: 16,000,900,661,248 bytes [16.0 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 7200 rpm
Form Factor: 3.5 inches
Device is: In smartctl database 7.3/5653
ATA Version is: ACS-4 (minor revision not indicated)
SATA Version is: SATA 3.3, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Tue Feb 11 16:55:19 2025 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM feature is: Unavailable
Rd look-ahead is: Enabled
Write cache is: Enabled
DSN feature is: Disabled
ATA Security is: Disabled, NOT FROZEN [SEC1]
Write SCT (Get) Feature Control Command failed: scsi error unsupported field in scsi command
Wt Cache Reorder: Unknown (SCT Feature Control command failed)

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 567) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: (1480) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x70bd) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate POSR-- 082 064 044 - 163678864
3 Spin_Up_Time PO---- 090 089 000 - 0
4 Start_Stop_Count -O–CK 100 100 020 - 69
5 Reallocated_Sector_Ct PO–CK 100 100 010 - 0
7 Seek_Error_Rate POSR-- 080 060 045 - 94198825
9 Power_On_Hours -O–CK 050 050 000 - 43997
10 Spin_Retry_Count PO–C- 100 100 097 - 0
12 Power_Cycle_Count -O–CK 100 100 020 - 69
18 Head_Health PO-R-- 100 100 050 - 0
187 Reported_Uncorrect -O–CK 100 100 000 - 0
188 Command_Timeout -O–CK 100 100 000 - 0
190 Airflow_Temperature_Cel -O—K 069 061 040 - 31 (Min/Max 21/34)
192 Power-Off_Retract_Count -O–CK 100 100 000 - 62
193 Load_Cycle_Count -O–CK 081 081 000 - 39770
194 Temperature_Celsius -O—K 031 040 000 - 31 (0 21 0 0 0)
197 Current_Pending_Sector -O–C- 100 100 000 - 0
198 Offline_Uncorrectable ----C- 100 100 000 - 0
199 UDMA_CRC_Error_Count -OSRCK 200 200 000 - 0
200 Pressure_Limit PO—K 100 100 001 - 0
240 Head_Flying_Hours ------ 100 253 000 - 41367h+04m+32.187s
241 Total_LBAs_Written ------ 100 253 000 - 133420326464
242 Total_LBAs_Read ------ 100 253 000 - 1174157383235
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning

General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x01 SL R/O 1 Summary SMART error log
0x02 SL R/O 5 Comprehensive SMART error log
0x03 GPL R/O 5 Ext. Comprehensive SMART error log
0x04 GPL R/O 256 Device Statistics log
0x04 SL R/O 8 Device Statistics log
0x06 SL R/O 1 SMART self-test log
0x07 GPL R/O 1 Extended self-test log
0x08 GPL R/O 2 Power Conditions log
0x09 SL R/W 1 Selective self-test log
0x0a GPL R/W 8 Device Statistics Notification
0x0c GPL R/O 2048 Pending Defects log
0x10 GPL R/O 1 NCQ Command Error log
0x11 GPL R/O 1 SATA Phy Event Counters log
0x13 GPL R/O 1 SATA NCQ Send and Receive log
0x21 GPL R/O 1 Write stream error log
0x22 GPL R/O 1 Read stream error log
0x24 GPL R/O 768 Current Device Internal Status Data log
0x2f GPL R/O 1 Set Sector Configuration
0x30 GPL,SL R/O 9 IDENTIFY DEVICE data log
0x80-0x9f GPL,SL R/W 16 Host vendor specific log
0xa1 GPL,SL VS 160 Device vendor specific log
0xa2 GPL VS 16320 Device vendor specific log
0xa4 GPL,SL VS 160 Device vendor specific log
0xa6 GPL VS 192 Device vendor specific log
0xa8-0xa9 GPL,SL VS 136 Device vendor specific log
0xab GPL VS 1 Device vendor specific log
0xad GPL VS 16 Device vendor specific log
0xbe-0xbf GPL VS 65535 Device vendor specific log
0xc1 GPL,SL VS 8 Device vendor specific log
0xc3 GPL,SL VS 56 Device vendor specific log
0xc7 GPL,SL VS 8 Device vendor specific log
0xc9 GPL,SL VS 8 Device vendor specific log
0xca GPL,SL VS 16 Device vendor specific log
0xcd GPL,SL VS 1 Device vendor specific log
0xce GPL VS 1 Device vendor specific log
0xcf GPL VS 512 Device vendor specific log
0xd1 GPL VS 656 Device vendor specific log
0xd2 GPL VS 10000 Device vendor specific log
0xd4 GPL VS 2048 Device vendor specific log
0xda GPL,SL VS 1 Device vendor specific log
0xe0 GPL,SL R/W 1 SCT Command/Status
0xe1 GPL,SL R/W 1 SCT Data Transfer
0xe2 GPL,SL - 160 Reserved

SMART Extended Comprehensive Error Log Version: 1 (5 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error

1 Extended offline Completed without error 00% 43936 -

2 Short offline Completed without error 00% 43840 -

3 Short offline Completed without error 00% 43599 -

4 Extended offline Completed without error 00% 43527 -

5 Short offline Completed without error 00% 43432 -

6 Short offline Completed without error 00% 43264 -

7 Extended offline Completed without error 00% 43191 -

8 Short offline Completed without error 00% 43095 -

9 Short offline Completed without error 00% 42855 -

#10 Extended offline Completed without error 00% 42783 -
#11 Short offline Completed without error 00% 42687 -
#12 Short offline Completed without error 00% 42519 -
#13 Extended offline Completed without error 00% 42447 -
#14 Short offline Completed without error 00% 42362 -
#15 Short offline Completed without error 00% 42351 -
#16 Short offline Completed without error 00% 42135 -
#17 Extended offline Completed without error 00% 42063 -
#18 Short offline Completed without error 00% 41968 -
#19 Short offline Completed without error 00% 41800 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version: 3
SCT Version (vendor specific): 522 (0x020a)
Device State: Active (0)
Current Temperature: 31 Celsius
Power Cycle Min/Max Temperature: 21/34 Celsius
Lifetime Min/Max Temperature: 21/39 Celsius
Under/Over Temperature Limit Count: 0/0
SMART Status: 0xc24f (PASSED)
Vendor specific:
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 02 00 00 00 00 00 00 00 00 00 00 00

SCT Temperature History Version: 2
Temperature Sampling Period: 4 minutes
Temperature Logging Interval: 59 minutes
Min/Max recommended Temperature: 10/40 Celsius
Min/Max Temperature Limit: 5/60 Celsius
Temperature History Size (Index): 128 (57)

Index Estimated Time Temperature Celsius
58 2025-02-06 11:17 31 ************
… …( 41 skipped). … ************
100 2025-02-08 04:35 31 ************
101 2025-02-08 05:34 33 **************
… …( 2 skipped). … **************
104 2025-02-08 08:31 33 **************
105 2025-02-08 09:30 34 ***************
… …( 5 skipped). … ***************
111 2025-02-08 15:24 34 ***************
112 2025-02-08 16:23 33 **************
… …( 9 skipped). … **************
122 2025-02-09 02:13 33 **************
123 2025-02-09 03:12 31 ************
… …( 31 skipped). … ************
27 2025-02-10 10:40 31 ************
28 2025-02-10 11:39 30 ***********
29 2025-02-10 12:38 31 ************
30 2025-02-10 13:37 31 ************
31 2025-02-10 14:36 31 ************
32 2025-02-10 15:35 30 ***********
33 2025-02-10 16:34 31 ************
… …( 23 skipped). … ************
57 2025-02-11 16:10 31 ************

SCT Error Recovery Control:
Read: 100 (10.0 seconds)
Write: 100 (10.0 seconds)

Device Statistics (GP Log 0x04)
Page Offset Size Value Flags Description
0x01 ===== = = === == General Statistics (rev 1) ==
0x01 0x008 4 69 — Lifetime Power-On Resets
0x01 0x010 4 43997 — Power-on Hours
0x01 0x018 6 133408321992 — Logical Sectors Written
0x01 0x020 6 2544938211 — Number of Write Commands
0x01 0x028 6 1173781619623 — Logical Sectors Read
0x01 0x030 6 4706519305 — Number of Read Commands
0x01 0x038 6 - — Date and Time TimeStamp
0x03 ===== = = === == Rotating Media Statistics (rev 1) ==
0x03 0x008 4 43942 — Spindle Motor Power-on Hours
0x03 0x010 4 43467 — Head Flying Hours
0x03 0x018 4 39770 — Head Load Events
0x03 0x020 4 0 — Number of Reallocated Logical Sectors
0x03 0x028 4 0 — Read Recovery Attempts
0x03 0x030 4 0 — Number of Mechanical Start Failures
0x03 0x038 4 0 — Number of Realloc. Candidate Logical Sectors
0x03 0x040 4 62 — Number of High Priority Unload Events
0x04 ===== = = === == General Errors Statistics (rev 1) ==
0x04 0x008 4 0 — Number of Reported Uncorrectable Errors
0x04 0x010 4 0 — Resets Between Cmd Acceptance and Completion
0x04 0x018 4 0 -D- Physical Element Status Changed
0x05 ===== = = === == Temperature Statistics (rev 1) ==
0x05 0x008 1 31 — Current Temperature
0x05 0x010 1 30 — Average Short Term Temperature
0x05 0x018 1 26 — Average Long Term Temperature
0x05 0x020 1 39 — Highest Temperature
0x05 0x028 1 21 — Lowest Temperature
0x05 0x030 1 37 — Highest Average Short Term Temperature
0x05 0x038 1 22 — Lowest Average Short Term Temperature
0x05 0x040 1 33 — Highest Average Long Term Temperature
0x05 0x048 1 25 — Lowest Average Long Term Temperature
0x05 0x050 4 0 — Time in Over-Temperature
0x05 0x058 1 60 — Specified Maximum Operating Temperature
0x05 0x060 4 0 — Time in Under-Temperature
0x05 0x068 1 5 — Specified Minimum Operating Temperature
0x06 ===== = = === == Transport Statistics (rev 1) ==
0x06 0x008 4 205 — Number of Hardware Resets
0x06 0x010 4 204 — Number of ASR Events
0x06 0x018 4 0 — Number of Interface CRC Errors
0xff ===== = = === == Vendor Specific Statistics (rev 1) ==
0xff 0x008 7 0 — Vendor Specific
0xff 0x010 7 0 — Vendor Specific
0xff 0x018 7 0 — Vendor Specific
|||_ C monitored condition met
||__ D supports DSN
|___ N normalized value

Pending Defects log (GP Log 0x0c)
No Defects Logged

SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x000a 2 10 Device-to-host register FISes sent due to a COMRESET
0x0001 2 0 Command failed due to ICRC error
0x0003 2 0 R_ERR response for device-to-host data FIS
0x0004 2 0 R_ERR response for host-to-device data FIS
0x0006 2 0 R_ERR response for device-to-host non-data FIS
0x0007 2 0 R_ERR response for host-to-device non-data FIS

Seagate FARM log (GP Log 0xa6) supported [try: -l farm]

root@FreeNAS[~]#

Firmware Version : 16.00.01.00

7
ssa2flash output

root@FreeNAS[~]# sas3flash -list
Avago Technologies SAS3 Flash Utility
Version 16.00.00.00 (2017.05.02)
Copyright 2008-2017 Avago Technologies. All rights reserved.

    Adapter Selected is a Avago SAS: SAS3224(A1)

    Controller Number              : 0
    Controller                     : SAS3224(A1)
    PCI Address                    : 00:02:00:00
    SAS Address                    : 500062b-2-041e-9640
    NVDATA Version (Default)       : 10.00.00.05
    NVDATA Version (Persistent)    : 10.00.00.05
    Firmware Product ID            : 0x2228 (IT)
    Firmware Version               : 16.00.01.00
    NVDATA Vendor                  : LSI
    NVDATA Product ID              : SAS9305-16i
    BIOS Version                   : 08.27.00.00
    UEFI BSD Version               : 13.00.00.00
    FCODE Version                  : N/A
    Board Name                     : SAS9305-16i
    Board Assembly                 : 03-25703-02004
    Board Tracer Number            : SP82919103

    Finished Processing Commands Successfully.
    Exiting SAS3Flash.

root@FreeNAS[~]#

Note; i tried the same command on the other server that has the exact same hba card (newer) but it says no LSI SAS adapters found

8

The drives look good and you can communicate with them without translation so :+1:

I cannot answer about the HBA firmware, only because I choose to not be involved in something I do not have so I leave those things to people who have personal experience in that area.

Something about the error message you are getting, it says is is using [SAT] which is SCSI to SATA Translation, which has me thinking, should it be that mode? would you try smartctl -a -d sat /dev/sde and let us know the results. I don’t need the full output if it generates a typical SMART output, but if it generates something else, an error message, post that message. I hope it does have an error message, that would solve the mystery. Then it is a bug report, assuming the HBA firmware isn’t the issue.

9

If not mistaken, for SAS9305-16i the latest firmware version is 16.00.12.00 - might be worth updating & seeing if it fixes things. I’m mildly worried that the other server ain’t reporting to sas3flash… but if it is working then I guess steady as she goes.

Also I’m going to make an assumption that since you got a server board that you have this in a rack with solid airflow - but if not, never hurts to slap a fan onto that thing to make sure it ain’t overheating/check thermal goop.

If that doesn’t help? Hopefully output of Joe’s command gives him insight that can be of use towards helping you.

10

shows host reset on extended offline

output of smartctl -a -d sat /dev/sde shows interrrupted

root@FreeNAS[~]# smartctl -a -d sat /dev/sde
smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.6.44-production+truenas] (local build)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Seagate Exos X16
Device Model: ST16000NM001G-2KK103
Serial Number: ZL20JQQ3
LU WWN Device Id: 5 000c50 0c2a60766
Firmware Version: SN02
User Capacity: 16,000,900,661,248 bytes [16.0 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 7200 rpm
Form Factor: 3.5 inches
Device is: In smartctl database 7.3/5653
ATA Version is: ACS-4 (minor revision not indicated)
SATA Version is: SATA 3.3, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Wed Feb 12 06:51:10 2025 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 567) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: (1447) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x70bd) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 077 064 044 Pre-fail Always - 47134528
3 Spin_Up_Time 0x0003 090 089 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 62
5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 076 060 045 Pre-fail Always - 37718031
9 Power_On_Hours 0x0032 050 050 000 Old_age Always - 43938
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 62
18 Head_Health 0x000b 100 100 050 Pre-fail Always - 0
187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
188 Command_Timeout 0x0032 100 100 000 Old_age Always - 0
190 Airflow_Temperature_Cel 0x0022 070 059 040 Old_age Always - 30 (Min/Max 21/33)
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 60
193 Load_Cycle_Count 0x0032 081 081 000 Old_age Always - 38974
194 Temperature_Celsius 0x0022 030 040 000 Old_age Always - 30 (0 20 0 0 0)
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
200 Pressure_Limit 0x0023 100 100 001 Pre-fail Always - 0
240 Head_Flying_Hours 0x0000 100 253 000 Old_age Offline - 41397h+36m+05.821s
241 Total_LBAs_Written 0x0000 100 253 000 Old_age Offline - 133431193920
242 Total_LBAs_Read 0x0000 100 253 000 Old_age Offline - 1160643589530

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error

1 Short offline Completed without error 00% 43934 -

2 Extended offline Interrupted (host reset) 40% 43852 -

3 Short offline Completed without error 00% 43766 -

4 Extended offline Completed without error 00% 43698 -

5 Short offline Completed without error 00% 43526 -

6 Extended offline Interrupted (host reset) 10% 43453 -

7 Short offline Completed without error 00% 43358 -

8 Short offline Completed without error 00% 43190 -

9 Extended offline Completed without error 00% 43118 -

#10 Short offline Completed without error 00% 43022 -
#11 Short offline Completed without error 00% 42782 -
#12 Extended offline Completed without error 00% 42709 -
#13 Short offline Completed without error 00% 42614 -
#14 Short offline Completed without error 00% 42446 -
#15 Extended offline Completed without error 00% 42373 -
#16 Short offline Completed without error 00% 42278 -
#17 Short offline Completed without error 00% 42062 -
#18 Extended offline Completed without error 00% 41989 -
#19 Short offline Completed without error 00% 41894 -
#20 Short offline Completed without error 00% 41726 -
#21 Extended offline Completed without error 00% 41653 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

The above only provides legacy SMART information - try ‘smartctl -x’ for more

root@FreeNAS[~]#

11

That SMART output looks fine and I believe is fine. You forced SAT and it responded as it should, no error messages. This tells me that TrueNAS is seeing the drives properly.

Maybe it is the HBA firmware, that was my first thought.

With that said, does the system work properly with the exception of those specific error messages? If YES, then you do not need to flash the firmware right away, you have time to backup your data (if you need to), you can also opt to use Multi-Report and Drive-Selftest to monitor and test your drives, until you are ready to update the firmware.

I’m not trying to peddle the scripts I maintain, I only want to give you options until the actual issue is fixed. What it does not provide you in a default setup is real-time monitoring of the drives, however there is a feature to run the script and only send an email upon error detected. That could be run every 15 minutes in a CRON, as an example. Again, this would be a bandaid until you could reflash the HBA, if that is what you plan to do. And the script may be more of a pain to setup than you desire. Oh yes, if it is a company machine, they may not want third party scripts on it.

Let us know what is happening, I’m curious if it is the firmware.

12

Thanks for all the guidance, it really helps since im at a loss…

this machine is for backup and app/virtualization testing only so no issues running whatever makes sense to sort this out

otherwise everything works fine. i wouldnt even though there was an issue but for the errors thrown by the os (and a holdover permissions problem i cant sort out which seems to be caused by a change to the root dataset which doesnt seem to be allowed any more)

ill take a look at reflashing the hba; i did want to see what version the newer machine was on first, but that one doesnt report it even exists so there is that…

13

i just flashed the hba firmware without incident to 16.00.12.00 so we will see if that resolves the issue; cant hurt

now i have to figure out why the sas3flash -list command doesnt show anything on the newer box… its supposed to be exactly the same hba, just different/newer firmware since it is about 2 years newer

14

Hope it works. Best of luck to you getting the other one to report. It is odd.

15

Just make sure you flashed it to (IT) not (IR). As for the second system, any output from dmesg | grep -e LSI? At least we’ll know if the card is detected at all (don’t ask me how it is working if it isn’t detected) - I mean, if it is working fine, then maybe best leave it alone…

16

its in IT mode and seems to work fine

the output from dmesg | grep -e LSI works on the old machine and shows LSISAS3224 and the firmware version

but it doesnt show anything on the new one, even after a reboot. i wrote to the integrator asking them whats going on since the invoice shows the LSI hba, same model as the older one.

i wonder if they substituted something else and didnt tell me? they did the original configuration so no reason to question the hw; i just plugged the drives in, and a year or so later changed out the cpu’s. no reason to look at the hba, but perhaps ill open it up and take a peek…

17

i did some poking, using dmesg | grep -e hba to see any differences between the two boxes

the old one that shows the LSI entry shows just one port:

[ 3.873940] mpt3sas_cm0: hba_port entry: 000000006fd78e47, port: 255 is added to hba_port list

whereas the new system that doesnt show the LSI entry shows multiple ports:

LSI entry display

root@TrueNAS[~]# dmesg | grep -e hba
[ 3.927836] mpt3sas_cm0: hba_port entry: 000000003659bd32, port: 0 is added to hba_port list
[ 3.927985] mpt3sas_cm0: hba_port entry: 00000000bc00ceb6, port: 1 is added to hba_port list
[ 3.928076] mpt3sas_cm0: hba_port entry: 00000000383e8e0e, port: 2 is added to hba_port list
[ 3.928166] mpt3sas_cm0: hba_port entry: 00000000a5ddf5e0, port: 3 is added to hba_port list
[ 3.928255] mpt3sas_cm0: hba_port entry: 00000000d7302f77, port: 4 is added to hba_port list
[ 3.928344] mpt3sas_cm0: hba_port entry: 0000000051c5cf04, port: 5 is added to hba_port list
[ 3.928520] mpt3sas_cm0: hba_port entry: 00000000782e5a72, port: 6 is added to hba_port list
[ 3.928607] mpt3sas_cm0: hba_port entry: 000000007c809703, port: 8 is added to hba_port list
[ 5.327811] mpt3sas_cm0: hba_port entry: 00000000c7cfaf73, port: 9 is added to hba_port list
[ 5.327817] mpt3sas_cm0: hba_port entry: 00000000781c6836, port: 10 is added to hba_port list
[ 5.354047] mpt3sas_cm0: hba_port entry: 00000000c702f7b2, port: 11 is added to hba_port list
[ 5.354049] mpt3sas_cm0: hba_port entry: 00000000f9166951, port: 12 is added to hba_port list
[ 5.354050] mpt3sas_cm0: hba_port entry: 0000000004dc83fd, port: 13 is added to hba_port list
[ 17.231093] mpt3sas_cm0: hba_port entry: 000000006d4ace2a, port: 14 is added to hba_port list

does this mean anything?

18

I’m sure it does - but it is entirely beyond me. If you got both systems working, then I’d personally call it a day & wait for SI to get back to you with details.

…at a certain point ‘well enough’ becomes the golden standard

19

i opened up both boxes just to check; the old box is indeed a 9305-16i, but the newer box is a avago 9400-16i if that makes a difference.

not what i was told, but seems to be the same specs or maybe a little better so no problem there.

i then did a storcli show and it does output the hba info that way:

Ctl Model AdapterType VendId DevId SubVendId SubDevId PCI Address

0 HBA 9400-16i SAS3416(B0) 0x1000 0xAC 0x1000 0x3000 00:65:00:00

so the model number matches up with the stickers on the board and does show up with this tool. this is a mystery…

one more thing; the number of controllers that comes back is 0 and no extra info for the old system where sas3flash works, but 1 for this system along with the above info labeled IT System Overview. so it shows up just in a different place?

[edit] turns out this is the way the 9400 is supposed to work, so i guess this mystery is solved! you just need to use storcli on the 9400

thanks for all the help, should know if the firmware update solves the erroneous smart errors in a couple days

20

There is a post on the older forums, if not mistaken something like the following might get you some useful info storcli /c0 show all

ServeTheHome forums suggests using broadcom’s utility, but unless you’re in the mood to take it out, plug it into a windows system, download a utility from broadcom, etc. it might be worth letting it ride until you get a problem.