Specific SMART data for vendor drives?

Hello,

I got some vendor “rebranded” hard disks (from HP), I guess they are original Seagate given some reference on the sticker “ST4000NM0035” (but otherwise, the rest seems to be HP rebranded). And on the Seagate warranty check, the serial number returns the right model number but doesn’t display the warranty (I’m not worried about the warranty, it’s long passed :slight_smile:).

For such drive, do they also change the firmware?

I’m asking because I get strange SMART results:

Summary
smartctl 7.2 2021-09-14 r5236 [FreeBSD 13.1-RELEASE-p9 amd64] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     MB4000GVYZK
Serial Number:    ZC1156BV
LU WWN Device Id: 5 000c50 0a232e47a
Firmware Version: HPG2
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Tue Apr 30 08:16:25 2024 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  575) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        ( 363) minutes.
Conveyance self-test routine
recommended polling time:        (   3) minutes.
SCT capabilities:              (0x1025) SCT Status supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   079   064   044    Pre-fail  Always       -       76786904
  3 Spin_Up_Time            0x0003   094   093   070    Pre-fail  Always       -       0
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       1
  7 Seek_Error_Rate         0x000f   096   060   045    Pre-fail  Always       -       3567304067
  9 Power_On_Hours          0x0032   040   040   000    Old_age   Always       -       53039
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
180 Unknown_HDD_Attribute   0x003b   100   100   030    Pre-fail  Always       -       1154620548
194 Temperature_Celsius     0x0022   034   042   000    Old_age   Always       -       34 (0 18 0 0 0)
196 Reallocated_Event_Count 0x0033   100   100   010    Pre-fail  Always       -       1

SMART Error Log not supported

SMART Self-test Log not supported

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

The SMART attribute list is very short…
The SMART error log and self-test log are not supported! :frowning:
And it says that the disk is not in the smartctl database.

I guess this is due to the firmware, hence my question.
And, any guess as why they would do such thing (especially the log)?
The SMART test (at least short) can be run but there is no way to see the results.

This is a bit frustrating…
For now I’m not planning to use these disks (or maybe for backup).

Sometimes.

Probably to make the RAID controller firmware team’s job easier…

What do you get with -x?

Thanks for the confirmation.

Oooooh I feel embarrased I didn’t even try it! :smiley:

And here are the error and self-test logs! :slight_smile:
It doesn’t show more attributes but that is already a good improvement (especially the self-test log).

Summary
smartctl 7.2 2021-09-14 r5236 [FreeBSD 13.1-RELEASE-p9 amd64] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     MB4000GVYZK
Serial Number:    ZC1156BV
LU WWN Device Id: 5 000c50 0a232e47a
Firmware Version: HPG2
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Tue Apr 30 10:04:44 2024 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Enabled
Write cache is:   Enabled
DSN feature is:   Unavailable
ATA Security is:  Unavailable
Wt Cache Reorder: Unavailable

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  575) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        ( 363) minutes.
Conveyance self-test routine
recommended polling time:        (   3) minutes.
SCT capabilities:              (0x1025) SCT Status supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     POSR--   082   064   044    -    151988192
  3 Spin_Up_Time            PO----   094   093   070    -    0
  5 Reallocated_Sector_Ct   PO--CK   100   100   010    -    1
  7 Seek_Error_Rate         POSR--   096   060   045    -    3567815552
  9 Power_On_Hours          -O--CK   040   040   000    -    53040
 10 Spin_Retry_Count        PO--C-   100   100   097    -    0
180 Unknown_HDD_Attribute   PO-RCK   100   100   030    -    1473962516
194 Temperature_Celsius     -O---K   035   042   000    -    35 (0 18 0 0 0)
196 Reallocated_Event_Count PO--CK   100   100   010    -    1
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning

General Purpose Log Directory Version 1
SMART           Log Directory Version 1 [multi-sector log support]
Address    Access  R/W   Size  Description
0x00       GPL,SL  R/O      1  Log Directory
0x03       GPL     R/O      5  Ext. Comprehensive SMART error log
0x04       GPL,SL  R/O      8  Device Statistics log
0x07       GPL     R/O      1  Extended self-test log
0x08       GPL     R/O      2  Power Conditions log
0x09           SL  R/W      1  Selective self-test log
0x0c       GPL     R/O   2048  Pending Defects log
0x10       GPL     R/O      1  NCQ Command Error log
0x11       GPL     R/O      1  SATA Phy Event Counters log
0x21       GPL     R/O      1  Write stream error log
0x22       GPL     R/O      1  Read stream error log
0x24       GPL     R/O    512  Current Device Internal Status Data log
0x30       GPL     R/O      9  IDENTIFY DEVICE data log
0x80-0x9f  GPL     R/W     16  Host vendor specific log
0xa1       GPL,SL  VS      24  Device vendor specific log
0xa2       GPL     VS    8160  Device vendor specific log
0xa6       GPL     VS     192  Device vendor specific log
0xa8-0xa9  GPL,SL  VS     136  Device vendor specific log
0xad       GPL     VS      16  Device vendor specific log
0xb0       GPL     VS    9048  Device vendor specific log
0xb5           SL  VS       1  Device vendor specific log
0xb6       GPL     VS    1920  Device vendor specific log
0xbe-0xbf  GPL     VS   65535  Device vendor specific log
0xc1       GPL,SL  VS      16  Device vendor specific log
0xc3       GPL,SL  VS       8  Device vendor specific log
0xd0       GPL     VS       1  Device vendor specific log
0xd1       GPL     VS     264  Device vendor specific log
0xd2       GPL     VS   10000  Device vendor specific log
0xd4       GPL     VS    2048  Device vendor specific log
0xd7       GPL     VS       1  Device vendor specific log
0xda       GPL,SL  VS       1  Device vendor specific log
0xe0       GPL,SL  R/W      1  SCT Command/Status
0xe1       GPL,SL  R/W      1  SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (5 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%     53030         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version:                  3
SCT Version (vendor specific):       522 (0x020a)
Device State:                        Active (0)
Current Temperature:                    35 Celsius
Power Cycle Min/Max Temperature:     22/35 Celsius
Lifetime    Min/Max Temperature:     18/42 Celsius
Specified Max Operating Temperature:    60 Celsius
Under/Over Temperature Limit Count:   0/11

SCT Temperature History Version:     2
Temperature Sampling Period:         3 minutes
Temperature Logging Interval:        59 minutes
Min/Max recommended Temperature:      0/ 0 Celsius
Min/Max Temperature Limit:            0/ 0 Celsius
Temperature History Size (Index):    128 (17)

Index    Estimated Time   Temperature Celsius
  18    2024-04-25 04:16    24  *****
 ...    ..( 23 skipped).    ..  *****
  42    2024-04-26 03:52    24  *****
  43    2024-04-26 04:51    25  ******
 ...    ..(  6 skipped).    ..  ******
  50    2024-04-26 11:44    25  ******
  51    2024-04-26 12:43    24  *****
  52    2024-04-26 13:42    25  ******
  53    2024-04-26 14:41    24  *****
 ...    ..( 55 skipped).    ..  *****
 109    2024-04-28 21:45    24  *****
 110    2024-04-28 22:44    23  ****
 111    2024-04-28 23:43    24  *****
 112    2024-04-29 00:42    23  ****
 113    2024-04-29 01:41    24  *****
 114    2024-04-29 02:40    25  ******
 ...    ..(  6 skipped).    ..  ******
 121    2024-04-29 09:33    25  ******
 122    2024-04-29 10:32     ?  -
 123    2024-04-29 11:31    18  -
 124    2024-04-29 12:30     ?  -
 125    2024-04-29 13:29    19  -
 126    2024-04-29 14:28     ?  -
 127    2024-04-29 15:27    24  *****
   0    2024-04-29 16:26     ?  -
   1    2024-04-29 17:25    24  *****
   2    2024-04-29 18:24     ?  -
   3    2024-04-29 19:23    25  ******
   4    2024-04-29 20:22     ?  -
   5    2024-04-29 21:21    25  ******
   6    2024-04-29 22:20     ?  -
   7    2024-04-29 23:19    22  ***
   8    2024-04-30 00:18    34  ***************
   9    2024-04-30 01:17    34  ***************
  10    2024-04-30 02:16    35  ****************
  11    2024-04-30 03:15    35  ****************
  12    2024-04-30 04:14    34  ***************
 ...    ..(  4 skipped).    ..  ***************
  17    2024-04-30 09:09    34  ***************

SCT Error Recovery Control command not supported

Device Statistics (GP Log 0x04)
Page  Offset Size        Value Flags Description
0x01  =====  =               =  ===  == General Statistics (rev 1) ==
0x01  0x008  4              44  ---  Lifetime Power-On Resets
0x01  0x010  4           53040  ---  Power-on Hours
0x01  0x018  6    153446145838  ---  Logical Sectors Written
0x01  0x020  6      1092805361  ---  Number of Write Commands
0x01  0x028  6     97450175498  ---  Logical Sectors Read
0x01  0x030  6       332295256  ---  Number of Read Commands
0x01  0x038  6               -  ---  Date and Time TimeStamp
0x03  =====  =               =  ===  == Rotating Media Statistics (rev 1) ==
0x03  0x008  4           53037  ---  Spindle Motor Power-on Hours
0x03  0x010  4             357  ---  Head Flying Hours
0x03  0x018  4            2245  ---  Head Load Events
0x03  0x020  4               1  ---  Number of Reallocated Logical Sectors
0x03  0x028  4               0  ---  Read Recovery Attempts
0x03  0x030  4               0  ---  Number of Mechanical Start Failures
0x03  0x038  4               0  ---  Number of Realloc. Candidate Logical Sectors
0x03  0x040  4              38  ---  Number of High Priority Unload Events
0x04  =====  =               =  ===  == General Errors Statistics (rev 1) ==
0x04  0x008  4               0  ---  Number of Reported Uncorrectable Errors
0x04  0x010  4               0  ---  Resets Between Cmd Acceptance and Completion
0x05  =====  =               =  ===  == Temperature Statistics (rev 1) ==
0x05  0x008  1              35  ---  Current Temperature
0x05  0x010  1              29  ---  Average Short Term Temperature
0x05  0x018  1              29  ---  Average Long Term Temperature
0x05  0x020  1             -40  NDC+ Highest Temperature
0x05  0x028  1              18  ---  Lowest Temperature
0x05  0x030  1              41  ---  Highest Average Short Term Temperature
0x05  0x038  1              23  ---  Lowest Average Short Term Temperature
0x05  0x040  1              36  ---  Highest Average Long Term Temperature
0x05  0x048  1              23  ---  Lowest Average Long Term Temperature
0x05  0x050  4              60  ---  Time in Over-Temperature
0x05  0x058  1              60  ---  Specified Maximum Operating Temperature
0x05  0x060  4               0  ---  Time in Under-Temperature
0x05  0x068  1               5  ---  Specified Minimum Operating Temperature
0x06  =====  =               =  ===  == Transport Statistics (rev 1) ==
0x06  0x008  4             352  ---  Number of Hardware Resets
0x06  0x010  4             243  ---  Number of ASR Events
0x06  0x018  4               0  ---  Number of Interface CRC Errors
                                |||_ C monitored condition met
                                ||__ D supports DSN
                                |___ N normalized value

Pending Defects log (GP Log 0x0c)
No Defects Logged

SATA Phy Event Counters (GP Log 0x11)
ID      Size     Value  Description
0x000a  2           26  Device-to-host register FISes sent due to a COMRESET
0x0001  2            0  Command failed due to ICRC error
0x0003  2            0  R_ERR response for device-to-host data FIS
0x0004  2            0  R_ERR response for host-to-device data FIS
0x0006  2            0  R_ERR response for device-to-host non-data FIS
0x0007  2            0  R_ERR response for host-to-device non-data FIS

All looks good and apparently it does support SMART self-tests.

I have to assume the “strange” readings you were referring to were the three crazy values, Error Rates. This is normal for Seagate and does not reflect the true error rate at fact value. Subtract hex FFFFFFFF from that value and the remainder, if any, is the true value. Seagate uses this register for more that one purpose and anything over that value indicates a failure.

The only odd thing I saw was the Maximum temperature of “-40” and that is odd, and must be an incorrect value.

Run a SMART short test daily and a Long test once a week, or just keep doing what you are doing, it still works.

Well actually I ignored those! :smiley:
I mean I know that Seagate has a different interpretation of it but I didn’t look into it yet so thanks for the details!

The “strange” readings I was referring to were the absence of logs with -a parameter (which was resolved with the -x) and the rather short list of SMART attributes.

Just for the story, the first time I checked these drives, they were connected on an integrated controller set to HBA mode. And I thought this was because of the controller that wasn’t really acting as an HBA… But then I tried with other drives and it worked well and now I confirmed that it is indeed the drives since I’ve tried them on an other system, directly on the motherboard’s controller.

Anyway, they will be perfect for backups…

I am learning to never be surprised when it comes to the incorporation or lack of good incorporation of SMART in a drive. It is odd but at least the drive is working, and working well.

It’s a minor miracle that things are as standardized as they are.

Amen!

That is also why I came here to ask the question to get more insight from more experienced members! :slight_smile: It’s always good to have other perspectives.
And thank you very much.