TrueNAS 25.04-RC.1 - Files & Folders inaccessable

TrueNAS General
1

Hey everyone,

I’m experiencing a weird issue after upgrading from TrueNAS 25.04-BETA.1 to 25.04-RC.1. After the upgrade, when I try to access my network drives, Windows Explorer freezes as soon as I click on a folder containing files. The loading cursor appears, and the window becomes unresponsive.

I tested this on a laptop connected to the same network drive, and the issue happens there too. Moving files to the drive also fails—the progress bar sits at 0% with no movement.

I tried rebooting TrueNAS, but the issue persisted. However, when I rolled back to 25.04-BETA.1, everything worked fine again.

Has anyone else encountered this?

My setup isn’t anything crazy - TrueNAS is running on an i9-12900T with 16GB RAM (13.3GB free), and CPU usage is around 4%. The drives are mounted on both my laptop and PC.

Would appreciate any insights!

2

Can you PM me a system debug from 25.04-RC.1 please.

1 Like
3

After my update I had the same issue:

SMB shares have path-related configuration issues that may impact service stability: Backups: Path does not exist., Becky: Path does not exist., Data: Path does not exist., Madyson: Path does not exist., Movies: Path does not exist., Music: Path does not exist., Photos: Path does not exist., Scripts: Path does not exist.

And my network share TrueNAS was empty.

The problem, the pool was no longer mounted and I had to Import it to fix the problem and all my shares worked almost instantly.

4

Weird because my pool is there but I am still having the issue :frowning:

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5

PM has been sent, thanks!

6

Did you select Import Pool?

If not, give it a try. Make sure you click in the pool drop down box.

7

There is nothing to import:

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8

Did you click on the drop down? Just asking because mine had an empty box until I clicked on it and then is showed me my pool.

if you did, well that is all the help I can offer. BTW, this happened to me twice and I thought the first time was a fluke.

EDIT: It also looks like the had a ZFS chsum error for the same VDEV. Also not good.

9

I clicked on the drop down and nothing showed up it says ‘No options’. Even if I clicked on no options nothing came up.

The reason why vdev shows an exclamation mark is because there is no redundancy which is fine for my files.

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10

I wish your problem was the same as mine was, it would have been an easy fix.

Hopefully the iX folks can figure it out. Until then you could roll back to the previous boot environment.

Good luck on this problem.

I just thought of something to try… restore a copy of your config file. During the update process one of the first questions it asks is to backup your config file. Try to restore that and see if that gets your pool back online. If not, then roll back.

1 Like
11

Hi!

Seems that I face similar issue like you guys, my pool works after migration to
25.04-RC.1 and Windows explorer is unable to use SMB share in proper way (in difference to for example Android app like file browser which use same share - no problem!)

Anyone got any fix for it ? I wonder if it will be possible at this moment to roll back to stable edition… Thanks! :wink:

12

Hello @Zyller ! Same issue with RC release AND the stable release… I decided to just stay on Beta 1 which has been working flawlessly.

With the stable release, I added one drive on Windows and was able to see it in Windows explorer. But as soon as I added the second drive it would stall on the attempting connection to 172.22.1.13\Restore or \Richard but never added unless I hit cancel and refresh the Windows Explorer page.

I saw the new drive but without a size bar at the bottom… when I clicked on the drive I would see the folder and looked like it was still loading but froze the window. Whenever I clicked on My computer, my entire explorer page would freeze.

I reverted back to Beta-1 and all those issues went away.