TrueNAS X-Series X10 console and boot problem

We have an X-Series X10, dual controller, and I can’t seem to get to the x86 console of either controller. Our support contract lapsed in the spring, after X-series End Of Life.

When If I connect to the system console (using ipmitool or the USB console cable), each head is in SES (SCSI Enclosure Services) mode (with the ESM A/B prompt). The documentation says that $%^0 should switch to x86 console mode, but when I do, the console is unresponsive. I can switch back to SES mode with $%^2. I can connect to the IPMI Linux console as well, but don’t see a way to get to the x86 console from there. Any hints on how I can get console access back?

Second problem: This came up because I updated one controller, rebooted, and it didn’t come back. So I was trying to get to the console. A power cycle, or pulling the controller card and replacing (power cycle) will get the controller to boot some of the time. Any chance there’s a battery in the controller that needs to be replaced for reliable boot, or something like that?

Much obliged for any hints you can offer. Thanks!
John

Hey John,

We’d like to get you back to a healthy state so you can plan a transition to the next system, Please email me at morgan@ixsystems.com.

Include as many details as you can… including whether your data is backed up.

Morgan