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TrueNAS General
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Apologies. Forgot to add the question. Please see below and I masked the Ip’s purely out of habit.

" [quote=“Domo, post:1, topic:8525”]
I left my Super micro system running for the last 10 days while I was out of town things got really hot in my office.
I then noticed that my computers could no longer access my NAS storage running TrueNas Core. I finally connected a monitor to see what was happening and I am seeing his message. Any thoughts on what could have caused this and how do I proceed to get things back to the way they were? Thank you all so much
[/quote]

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Is there a question you wish to ask?

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Did you have a question? And why are you masking internal IP addresses?

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If you want to unlock option 12:

↑ ↑ ↓ ↓ ← → ← → B A

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Don’t tell my kids that’s the Xbox password…

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Some basic troubleshooting: Can you “ping” the NAS server via it’s local network IP address?

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“This message” is simply the console menu–what you’re seeing there is perfectly normal, and almost certainly is the way it was before.

In addition to Winnie’s question, in what way are your computers trying (and failing) to access the NAS storage? And if you can ping it, can you reach its web UI?

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So, basically, the only bit of interesting info, you redacted :wink:

Ping your host… does it respond?

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This is the normal expected screen which is why you are getting a lot of funny replies.

You should talk to whoever installed TrueNAS for you and ask them to help you out. Those hidden IP Addresses, had you shown them, someone would have told you to enter one of those into a web browser to reach the TrueNAS Web GUI.

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I’ll update the ip addresses in the screenshot. I had some SMB Shares setup in windows and now I cannot access them or my files anymore :(.

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What do you mean by you can’t access your SMB shares or files? Is this just from a Windows computer or do you mean that all the files and shares disappeared on the TrueNAS machine? You can’t access them from the Console or SSH through the command line?

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As @SmallBarky alludes to, you are not providing enough details to provide you good help. I really dislike making assumptions because it can take a lot longer to help a person out. I like to say “Pretend we don’t know anything, now describe in detail what is happening, and do not assume we know what you are experiencing.” My crystal ball was broken a few years ago so the person asking for help needs to communicate those details we need so we cannot make many assumptions.

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Sorry, getting my Emoji badge

:balloon: :clown_face:

Scary, Steven King and ‘IT’

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My apologies all. This is my first TrueNas build and my first time here. So total noob. I’ll provide as much detail as i can in this response.

I built this system over a year ago. I created some data pools and then connected to them via several windows 10 and 11 computers as networked drives.

Everything has worked flawlessly for a year until a few days ago, suddenly none of my windows machine could connect to the networked drives anymore. I connected a monitor to my NAS box and saw that it was stuck at this screen. Even of i reboot it gets here and stops. Screenshot attached. If i enter the ip shown into a web browser I can get to the truenas log in screen.
I just want to be able to reconnect to my SMB shares without losing my data.

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This screen is normal and Truenas will never show anything else in it if it successfully booted up.

Choose option 9
Then type zpool status
What does it show you ?

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Again, this is perfectly normal and expected behavior.

Are you able to log in there?

What happens when you try? What error message(s) do you get?

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Three different times by three different users, you were asked if you could “ping” the server from one of your computers.

This is a very quick and simple troubleshooting step that can narrow down the issue, depending on if the ping succeeds or fails.

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four packets sent, four packets received. No loss.

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And as @dan asked: are you able to login in the browser? You need the root user for that, not the user you used for your Windows shares.

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Even of i reboot it gets here and stops. - excellent!
Are you able to log in there? - Yes I can! Woot! And I see the trueNas GUI, this means everything is “Ok” on my server, ya?

Looking at the login and my now inaccessible Network shares I notice a difference in the IP address. The old stuff that I had mapped is 10.0.0.129. The web user interface info I am seeing is 10.0.0.128. Did my ip change? Could this be the issue and I am now needing to remap my network drives?