Hard Drive Firmware Upgrade - What happens after I reconnect it?

TrueNAS General
1

Hi,

I have a hard drive that is throwing SMART errors (SMART test fails incomplete). There are no read, write, or CRC errors. After a ton of internet searching and reading, it seems that this is a common issue for this brand/model of HD. I also noticed that there is a firmware update that indicates that it may resolve this issue. My question is; if I remove this hard drive, update the firmware from another PC (Windows 12 PC), and then re-introduce this drive to the VDEV, will a full resilver be necessary?

2

You are being very cryptic here. I suspect you are talking about a Seagate/HGST drive, but you provided no model, and should provide the output of smartctl -x /dev/xxx where xxx=the drive ID (ada0 or sda for example)

If you are talking about a Seagate/HGST drive, read/write high error counts and that is all. You need to subtract hex ‘FFFFFFFF’ (4294967295 decimal) from the value. Any remainder (whole number) is the actual error count.

Edit: Sorry, bad info, you divide the number from ID1 by hex ‘FFFFFFFF’ (4294967295 decimal) and the resulting whole numbers are the errors.

3

Hi,

I didn’t mean to come off cryptic. I was simply trying to figure out how the resilver process goes for a drive that is removed and then later re-inserted. That said, the Drive is a Toshiba N300. As mentioned, I have read reports of people who have several of these drives failing to complete SMART tests but otherwise not showing any specific failure. Following is my output from the smartctl -x command for the drive in question.

smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.6.32-production+truenas] (local build)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Toshiba N300/MN NAS HDD
Device Model: TOSHIBA HDWG21C
Serial Number: 93H0A0ADFPBG
LU WWN Device Id: 5 000039 cc8cacbac
Firmware Version: 0601
User Capacity: 12,000,138,625,024 bytes [12.0 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 7200 rpm
Form Factor: 3.5 inches
Device is: In smartctl database 7.3/5528
ATA Version is: ACS-3 T13/2161-D revision 5
SATA Version is: SATA 3.3, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Tue Nov 5 20:53:10 2024 CST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM feature is: Disabled
Rd look-ahead is: Enabled
Write cache is: Enabled
DSN feature is: Unavailable
ATA Security is: Disabled, NOT FROZEN [SEC1]
Wt Cache Reorder: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status: (0x84) Offline data collection activity
was suspended by an interrupting command from host.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 73) The previous self-test completed having
a test element that failed and the test
element that failed is not known.
Total time to complete Offline
data collection: ( 120) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: (1179) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate PO-R-- 100 100 050 - 0
2 Throughput_Performance P-S— 100 100 050 - 0
3 Spin_Up_Time POS–K 100 100 001 - 6275
4 Start_Stop_Count -O–CK 100 100 000 - 419
5 Reallocated_Sector_Ct PO–CK 100 100 050 - 0
7 Seek_Error_Rate PO-R-- 100 001 050 Past 0
8 Seek_Time_Performance P-S— 100 100 050 - 0
9 Power_On_Hours -O–CK 081 081 000 - 7805
10 Spin_Retry_Count PO–CK 100 100 030 - 0
12 Power_Cycle_Count -O–CK 100 100 000 - 18
23 Helium_Condition_Lower PO—K 100 100 075 - 0
24 Helium_Condition_Upper PO—K 100 100 075 - 0
191 G-Sense_Error_Rate -O–CK 100 100 000 - 10
192 Power-Off_Retract_Count -O–CK 100 100 000 - 10
193 Load_Cycle_Count -O–CK 100 100 000 - 2159
194 Temperature_Celsius -O—K 100 100 000 - 26 (Min/Max 16/41)
196 Reallocated_Event_Count -O–CK 100 100 000 - 0
197 Current_Pending_Sector -O–CK 100 100 000 - 0
198 Offline_Uncorrectable ----CK 100 100 000 - 0
199 UDMA_CRC_Error_Count -O–CK 200 200 000 - 0
220 Disk_Shift -O---- 100 100 000 - 917504
222 Loaded_Hours -O–CK 090 090 000 - 4323
223 Load_Retry_Count -O–CK 100 100 000 - 0
224 Load_Friction -O—K 100 100 000 - 0
226 Load-in_Time -OS–K 100 100 000 - 594
240 Head_Flying_Hours P----- 100 100 001 - 0
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning

General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x01 SL R/O 1 Summary SMART error log
0x02 SL R/O 51 Comprehensive SMART error log
0x03 GPL R/O 5 Ext. Comprehensive SMART error log
0x04 GPL,SL R/O 8 Device Statistics log
0x06 SL R/O 1 SMART self-test log
0x07 GPL R/O 1 Extended self-test log
0x08 GPL R/O 2 Power Conditions log
0x09 SL R/W 1 Selective self-test log
0x0c GPL R/O 513 Pending Defects log
0x10 GPL R/O 1 NCQ Command Error log
0x11 GPL R/O 1 SATA Phy Event Counters log
0x24 GPL R/O 53248 Current Device Internal Status Data log
0x25 GPL R/O 53248 Saved Device Internal Status Data log
0x30 GPL,SL R/O 9 IDENTIFY DEVICE data log
0x80-0x9f GPL,SL R/W 16 Host vendor specific log
0xe0 GPL,SL R/W 1 SCT Command/Status
0xe1 GPL,SL R/W 1 SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (5 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error

1 Extended offline Completed: unknown failure 90% 7771 0

2 Short offline Completed: unknown failure 90% 7770 0

3 Short offline Completed: unknown failure 90% 5633 0

4 Short offline Completed: unknown failure 90% 5575 0

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version: 3
SCT Version (vendor specific): 1 (0x0001)
Device State: SMART Off-line Data Collection executing in background (4)
Current Temperature: 26 Celsius
Power Cycle Min/Max Temperature: 25/28 Celsius
Lifetime Min/Max Temperature: 16/41 Celsius
Specified Max Operating Temperature: 55 Celsius
Under/Over Temperature Limit Count: 0/0

SCT Temperature History Version: 2
Temperature Sampling Period: 1 minute
Temperature Logging Interval: 1 minute
Min/Max recommended Temperature: 5/55 Celsius
Min/Max Temperature Limit: -40/70 Celsius
Temperature History Size (Index): 478 (431)

Index Estimated Time Temperature Celsius
432 2024-11-05 12:56 27 ********
… …(122 skipped). … ********
77 2024-11-05 14:59 27 ********
78 2024-11-05 15:00 26 *******
79 2024-11-05 15:01 26 *******
80 2024-11-05 15:02 27 ********
81 2024-11-05 15:03 26 *******
… …( 67 skipped). … *******
149 2024-11-05 16:11 26 *******
150 2024-11-05 16:12 27 ********
… …( 16 skipped). … ********
167 2024-11-05 16:29 27 ********
168 2024-11-05 16:30 26 *******
169 2024-11-05 16:31 26 *******
170 2024-11-05 16:32 27 ********
… …( 29 skipped). … ********
200 2024-11-05 17:02 27 ********
201 2024-11-05 17:03 26 *******
… …( 24 skipped). … *******
226 2024-11-05 17:28 26 *******
227 2024-11-05 17:29 25 ******
… …( 62 skipped). … ******
290 2024-11-05 18:32 25 ******
291 2024-11-05 18:33 26 *******
… …( 42 skipped). … *******
334 2024-11-05 19:16 26 *******
335 2024-11-05 19:17 27 ********
… …( 72 skipped). … ********
408 2024-11-05 20:30 27 ********
409 2024-11-05 20:31 26 *******
… …( 21 skipped). … *******
431 2024-11-05 20:53 26 *******

SCT Error Recovery Control:
Read: Disabled
Write: Disabled

Device Statistics (GP Log 0x04)
Page Offset Size Value Flags Description
0x01 ===== = = === == General Statistics (rev 3) ==
0x01 0x008 4 18 — Lifetime Power-On Resets
0x01 0x010 4 7805 — Power-on Hours
0x01 0x018 6 57063696064 — Logical Sectors Written
0x01 0x020 6 84235643 — Number of Write Commands
0x01 0x028 6 432169498494 — Logical Sectors Read
0x01 0x030 6 879666865 — Number of Read Commands
0x01 0x038 6 28098000000 — Date and Time TimeStamp
0x02 ===== = = === == Free-Fall Statistics (rev 1) ==
0x02 0x010 4 10 — Overlimit Shock Events
0x03 ===== = = === == Rotating Media Statistics (rev 1) ==
0x03 0x008 4 323 — Spindle Motor Power-on Hours
0x03 0x010 4 743 — Head Flying Hours
0x03 0x018 4 2159 — Head Load Events
0x03 0x020 4 0 — Number of Reallocated Logical Sectors
0x03 0x028 4 0 — Read Recovery Attempts
0x03 0x030 4 0 — Number of Mechanical Start Failures
0x03 0x038 4 0 — Number of Realloc. Candidate Logical Sectors
0x03 0x040 4 10 — Number of High Priority Unload Events
0x04 ===== = = === == General Errors Statistics (rev 1) ==
0x04 0x008 4 0 — Number of Reported Uncorrectable Errors
0x04 0x010 4 0 — Resets Between Cmd Acceptance and Completion
0x05 ===== = = === == Temperature Statistics (rev 1) ==
0x05 0x008 1 26 — Current Temperature
0x05 0x010 1 26 N-- Average Short Term Temperature
0x05 0x018 1 27 N-- Average Long Term Temperature
0x05 0x020 1 41 — Highest Temperature
0x05 0x028 1 16 — Lowest Temperature
0x05 0x030 1 34 N-- Highest Average Short Term Temperature
0x05 0x038 1 21 N-- Lowest Average Short Term Temperature
0x05 0x040 1 30 N-- Highest Average Long Term Temperature
0x05 0x048 1 24 N-- Lowest Average Long Term Temperature
0x05 0x050 4 0 — Time in Over-Temperature
0x05 0x058 1 55 — Specified Maximum Operating Temperature
0x05 0x060 4 0 — Time in Under-Temperature
0x05 0x068 1 5 — Specified Minimum Operating Temperature
0x06 ===== = = === == Transport Statistics (rev 1) ==
0x06 0x008 4 97 — Number of Hardware Resets
0x06 0x010 4 29 — Number of ASR Events
0x06 0x018 4 0 — Number of Interface CRC Errors
0x07 ===== = = === == Solid State Device Statistics (rev 1) ==
|||_ C monitored condition met
||__ D supports DSN
|___ N normalized value

Pending Defects log (GP Log 0x0c)
No Defects Logged

SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x0001 4 0 Command failed due to ICRC error
0x0002 4 0 R_ERR response for data FIS
0x0003 4 0 R_ERR response for device-to-host data FIS
0x0004 4 0 R_ERR response for host-to-device data FIS
0x0005 4 0 R_ERR response for non-data FIS
0x0006 4 0 R_ERR response for device-to-host non-data FIS
0x0007 4 0 R_ERR response for host-to-device non-data FIS
0x0008 4 0 Device-to-host non-data FIS retries
0x0009 4 0 Transition from drive PhyRdy to drive PhyNRdy
0x000a 4 0 Device-to-host register FISes sent due to a COMRESET
0x000b 4 0 CRC errors within host-to-device FIS
0x000d 4 0 Non-CRC errors within host-to-device FIS
0x000f 4 0 R_ERR response for host-to-device data FIS, CRC
0x0010 4 0 R_ERR response for host-to-device data FIS, non-CRC
0x0012 4 0 R_ERR response for host-to-device non-data FIS, CRC
0x0013 4 0 R_ERR response for host-to-device non-data FIS, non-CRC

4

In short, that drive has failed a read test (SMART Long/Extended Self-test).

You don’t seem to have many hours on this drive so if it is still under warranty, this test failure qualifies for an RMA.

A SMART Long delf-test reads all the sectors on the drive, and if it cannot read a sector it can map it out to not be used, however too many of these read errors will cause the test to fail. This kind of failure usually indicates the platter surface is flaking off.

Of other things I see:
0x02 0x010 4 10 — Overlimit Shock Events I think this means you basically dropped the drive 10 times, but I could be wrong.

I would not use this for data storage, replace the drive.

1 Like
5

Thanks for the feedback. So, regarding this drive being dropped, that is strange as this drive went from package to installation in my server back in December of 2023.

As far as warranty replacement goes, it seems these drives are not directly warrantied by Toshiba. I just did a warranty check and I got this back
“”"
Serial number determined to be sold to a system manufacturer with a unique system warranty and should be returned through the system manufacturer. If you have any questions you may contact Toshiba at 1-877-689-4899. Exp Date: 2027/02/03
“”"

This has me worried. I purchased this brand new on Amazon. I’m going to try to contact the seller, but I already have a bad feeling about this.

6

Grab a screenshot of the Amazon posting and any emails you have that may say a warranty period.

If the seller refuses to help out, file a complaint with Amazon.

Also, call that Toshiba phone number, they may be willing to work with you.

1 Like