S.M.A.R.T. Test Results Indicate Read Failures

TrueNAS General
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1

Hi,

I hope someone can help.
I received this message from the S.M.A.R.T. test and would appreciate any recommendations on what to do besides replacing the disk.

=== START OF INFORMATION SECTION ===
Model Family: Western Digital Red
Device Model: WDC WD40EFZX-68AWUN0
Serial Number: WD-WX22D4166T2K
LU WWN Device Id: 5 0014ee 2bed9ecbb
Firmware Version: 81.00B81
User Capacity: 4,000,787,030,016 bytes [4.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5400 rpm
Form Factor: 3.5 inches
Device is: In smartctl database 7.3/5528
ATA Version is: ACS-3 T13/2161-D revision 5
SATA Version is: SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Thu Feb 6 13:02:27 2025 IST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0
3 Spin_Up_Time 0x0027 222 220 021 Pre-fail Always - 3883
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 108
5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0
9 Power_On_Hours 0x0032 069 069 000 Old_age Always - 22779
10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 106
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 62
193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 94
194 Temperature_Celsius 0x0022 120 108 000 Old_age Always - 30
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 3

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error

1 Extended offline Completed: read failure 80% 22768 978109088

2 Extended offline Completed: read failure 80% 22744 980787104

3 Extended offline Completed: read failure 80% 22720 978109088

4 Extended offline Completed: read failure 80% 22696 983327112

5 Extended offline Completed without error 00% 22679 -

6 Extended offline Completed without error 00% 22655 -

7 Extended offline Completed without error 00% 22631 -

8 Extended offline Completed without error 00% 22607 -

9 Extended offline Completed without error 00% 22583 -

#10 Extended offline Completed without error 00% 22559 -
#11 Extended offline Completed without error 00% 22535 -
#12 Extended offline Completed without error 00% 22511 -
#13 Extended offline Completed without error 00% 22487 -
#14 Extended offline Completed without error 00% 22463 -
#15 Extended offline Completed without error 00% 22439 -
#16 Extended offline Completed without error 00% 22415 -
#17 Extended offline Completed without error 00% 22398 -
#18 Extended offline Completed without error 00% 22367 -
#19 Extended offline Interrupted (host reset) 30% 22340 -
#20 Extended offline Completed without error 00% 22320 -
#21 Extended offline Completed without error 00% 22296 -

2

None. If it’s consistently failing SMART self-tests, as yours is, it’s time to replace the disk. Though running long self-tests daily is kind of excessive.

2 Likes
3
Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
Extended offline Completed: read failure 80% 22768 978109088
Extended offline Completed: read failure 80% 22744 980787104
Extended offline Completed: read failure 80% 22720 978109088
Extended offline Completed: read failure 80% 22696 983327112
Extended offline Completed without error 00% 22679 -
Extended offline Completed without error 00% -
Extended offline Completed without error 00% -
Extended offline Completed without error 00% -
Extended offline Completed without error 00% -
Extended offline Completed without error 00% -
Extended offline Completed without error 00% -
Extended offline Completed without error 00% -
Extended offline Completed without error 00% -
Extended offline Completed without error 00% -
Extended offline Completed without error 00% -
Extended offline Completed without error 00% -
Extended offline Completed without error 00% -
Extended offline Completed without error 00% -
Extended offline Interrupted (host reset) 30% 22340 -
Extended offline Completed without error 00% -
Extended offline Completed without error 00% -
4

The disk is still quite new, I bought it on March 22, 2022, from Amazon.

Is there any chance Amazon might replace it?

5

just saw, 3-year limited warranty :confused:

6

Not in .us; possibly in .eu somewhere. But WD should, I’d expect, as you’re still (barely) under three years.

1 Like
7

Yes, almost there.

need to move fast :slight_smile:

1 Like
8

Who knows whether Amazon mishandled the drive before or during shipment.

I bought 5x 4TB Ironwolfs off Amazon, and they arrived without any protective packaging in an A1 paper envelope not marked as fragile and thrown over the gate.

I wasn’t going to trust my data to drives that had been mistreated and they went straight back - and Amazon promised to send them to be manufacturer refurbished, but the marketplace vendor who I followed up with whose drives they were told me that they were back on sale to another customer within a day.

I will never buy drives from Amazon again - their staff are simply not trained enough and not paid enough and put under too much time pressure for them to take care of delicate electromechanical devices themselves or to package them properly or mark them fragile.