Immich webUI issues, videos blurry, choppy, and hangs after latest TrueNAS updates

So not sure if this is related to the latest TrueNAS 26 beta or something with my setup. I did update to 26 Beta and Immich starts perfectly and I can see most photos in my library. However as I start to scroll, most of the videos are blurry and never seem to load properly. I can leave it for days and its still the same. Also probably very much related when I click on the administration tab, instead of instantly going there, it shows a blue progress bar at the top and goes to 75% and hangs. Last week it would hang forever, now it hangs for a few seconds then completes. This has happened for about 4 weeks now even with multiple Immich server updates so its prob something with the update so looking for ways to troubleshoot. Other apps I have installed on the NAS seem to work fine. I have used both Firefox and Brave browsers both have issues. Does this have to do with the https issue it gives the warning for? It looks like its using postgres 18 which is also the only option in the db dropdown.

I also have a NVIDIA GPU installed locally so not sure if this is part of the issue. I will also be posting on the TrueNAS Reddit and forums soon.

Version: v2.7.5

Any advice?

Have you checked the Immich app log for errors?

Listing your hardware and app setup or screenshots may assist with others advice.

LOL, actually I did not :upside_down_face:

So looking at these now maybe its a mismatch with the pgs database? Prob the Beta update caused this one?

2026-05-06 09:54:00.012677-07:00Postgres notice: {
2026-05-06 09:54:00.012756-07:00severity_local: 'WARNING',
2026-05-06 09:54:00.012769-07:00severity: 'WARNING',
2026-05-06 09:54:00.012779-07:00code: '01000',
2026-05-06 09:54:00.012790-07:00message: 'database "immich" has a collation version mismatch',
2026-05-06 09:54:00.012801-07:00detail: 'The database was created using collation version 2.41, but the operating system provides version 2.36.',
2026-05-06 09:54:00.012812-07:00hint: 'Rebuild all objects in this database that use the default collation and run ALTER DATABASE immich REFRESH COLLATION VERSION, or build PostgreSQL with the right library version.',
2026-05-06 09:54:00.012823-07:00file: 'postinit.c',
2026-05-06 09:54:00.012834-07:00line: '470',
2026-05-06 09:54:00.012844-07:00routine: 'CheckMyDatabase'

2026-05-05 21:00:00.046036-07:00e[32m[Nest] 51  - e[39m05/06/2026, 12:00:00 AM e[32m    LOGe[39m e[33m[Microservices:LibraryService]e[39m e[32m0 asset(s) out of 534 were offlined due to import paths and/or exclusion pattern(s) in library 97402404-70c4-442f-91d4-ac0faf96623ee[39m
2026-05-05 21:00:00.052165-07:00e[32m[Nest] 51  - e[39m05/06/2026, 12:00:00 AM e[32m    LOGe[39m e[33m[Microservices:LibraryService]e[39m e[32mScanning library 97402404-70c4-442f-91d4-ac0faf96623e for assets missing from disk...e[39m

I ran these cmds for each db postgres template1 and immich, Still get the errors.

  • ALTER DATABASE immich REFRESH COLLATION VERSION;

  • REINDEX DATABASE immich;

Not sure if this is related to the issues?

  1. Go into the shell of the pgVecto (TrueNAS Apps page > Click on Immich > In the workloads, click on the first button of the pgvecto container)

  2. You have to connect to each database and refresh them:

    1. Connect as immich user to the immich database: psql -U immich

    2. Run the following 2 commands (wait for the first one to finish before running the second one):

      • ALTER DATABASE immich REFRESH COLLATION VERSION;

      • REINDEX DATABASE immich;

    3. change the open database to template1: \c template1

    4. Run the same 2 commands for template1:

      • ALTER DATABASE template1 REFRESH COLLATION VERSION;

      • REINDEX DATABASE template1;

    5. change the open database to postgres: \c postgres

    6. Run the same 2 commands for postgres:

      • ALTER DATABASE postgres REFRESH COLLATION VERSION;

      • REINDEX DATABASE postgres;

  3. Exit the psql shell by typing \q and hitting enter.

Once you have done this, you can restart the Immich application and the error should be gone.

This help is form redit and works in my case.

Thanks Tomasz.

Yep, I noticed that post and tried this too! Unfortunately it did not seem to resolve all the issues. Maybe I had some other issues as well which were causing the actual slowness.

I ended up uninstalling Immich and its datasets and re-installing again. So far its working great.

However I only have a few files uploaded and have not linked the local NAS storage so will see how things work when its back to how it was setup before.