Installing Jellyfin: We're unable to connect to the selected server right now

Apps and Virtualization
1

@HoneyBadger and @Tyler_Shield and others…

So after removing Plex, and installed “Jellyfin” as we discussed, did not think anything of it, as I had tried it before out of curiosity and it worked then, but it will not work now…

I did a stock install, and when that did not work, I deleted it, and re-installed again, with defaults, and it installs, but when you launch the web console you see…

1. select_server
1. select_server704×485 11.5 KB

2. connect_delete
2. connect_delete707×754 18.6 KB

3. error_connecting

Any ideas why it will not let me connect to it? I have also rebooted just to kick the Kubernetes service, with no help.

2

The times I’ve seen this, it’s usually caused by a browser-side caching issue. Can you force-reload the page or try a different browser?

3

Bad on me! I should have tried another browser. Weird. That worked!

So, another quick question, what username/password do I use to login with? I do not recall ever setting up a username and password. When I look at the configuration there is a user/group set to 568, but I think that is the internal user that owns the Jellyfin container.

Thoughts?

4

The initial startup of Jellyfin should prompt you to set up a new administrative user and create a password for them - this isn’t happening for you?

1 Like
5

Yeah, so it jumped right to a login page, which I thought was weird. So I restarted the Jellyfin app, and then it dropped into the setup wizard.

I am off running again… crossing fingers … no more issues!

3 Likes
6

How long does it usually take after adding a library, pointing it to an additional storage folder that contains a handful of video files?

Everything seems to be good… but no media shows up when I open my “media” (very creative name) folder. It is blank.

What should I look for?

7

Under the Jellyfin (not TrueNAS) administrative dashboard, see if it’s still scanning your media files - but it definitely shouldn’t have taken the ~40 minutes since your last post.

On TrueNAS, check that your apps user has permissions to access the files in question:

image

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8

There was no “apps” user.

So I blew it away again, this time, I created a “media_access” (3002) user, and a “media_group” (3001). Changed the 568 to 3001 and 3002 respectively in the Jellyfin app configuration.

Added the extra storage, and installed it. This time when it came up, I created my user, and when I went to the folder, everything showed up.

THANK YOU SO MUCH for you help! Everything seems to be working … now to test it from the AppleTV! :slight_smile:

9

Back to the not finding the server, so what I found is that the Jellyfin app create a site data store in your browser. If you run into the that error, here are two thing that worked for me:

  • Go into the Browser Settings, find Cookies and Site Data. Look for the IP address of your TrueNAS or Jellyfin server. Remove it.

  • If the error pops up, open in another browser, find out what the new Jellyfin server is called… “jellyfin-nnnnnnnnn-xxxxx”. Return to this misbehaving browser, delete the existing server and enter the IP of the Jellyfin server, and it should find your Jellyfin server. Select it and you are good to go.

10

Another update…

The Jellyfin app on AppleTV is terrible, and does not work well… however, the recommended InFuse works fantastic! Highly recommend.

Jellyfin as an app and web streaming is fantastic.