NAS is frozen on first boot after install

TrueNAS General
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1

I am new to TrueNAS SCALE and running into a boot issue I can’t resolve on my own.

My Hardware:

Mobo; ASRock B550 Pro

Problem: After Completing the installation, my server boots but gets stuck on the boot screen and never finishes loading. It has been stuck for over an hour on multiple attempts.

Already Tried: I updated my BIOS to the latest version and I disabled fTPM in BIOS

The most notable line on the stuck screen is:

1. ccp 0000:09:00.2 ccp: unable to access the device: you might be running a broken BIOS

I can upload a photo of the hung boot screen.

3

are you using the latest release of truenas?

5

Yes latest version of TrueNAS

6

Honestly i’m not so comfortable with those things, so i have made some research about this error… and seems releated to some conflict on the Linux kernel (shipped with TN) and your mainboard security firmware implementation.
You have already updated your BIOS to the latest version, disabled ftpm, used latest TN version…
Should not be related but disable secure boot.
Maybe is also worth to try:

Screenshot_20260403-211453
Screenshot_20260403-2114531080×929 99.9 KB

disable here

Screenshot_20260403-211645
Screenshot_20260403-2116451080×883 85.1 KB

Disable iommu should be here

Screenshot_20260403-211816
Screenshot_20260403-2118161080×802 97 KB

Also disable here

Other than that im out of idea

7

Are you using TrueNAS, or are you using HexOS? If the latter, its support channels are not here–and since you paid for it, it seems they should provide you some support.

8

There was another post with this motherboard? I think the OP has it working now but I don’t see an update in that post.

1 Like
9

I finally got it to run by realizing the CPU I was trying to use (AMD Ryzen PRO 4750G) can be vendor locked. The 3rd time I bought a used one, I made sure it wasn’t from a corporate pull off of a Lenovo or anything. And it worked.

I think it might be a different problem than OPs

1 Like