System keeps locking up, devs say I have a hardware issue

So I have been having an issue that started two days ago. where randomly the system will lock up with nothing on the terminal, ssh sessions are killed and the only thing I can do is a hard power reset.

I submitted a bug to JIRA through the GUI and they closed it within about 20 minutes simply saying I had a hardware issue and there are a lot of ATA errors.

I guess I just dont know where to go from here. Where in the debug zip, would I find the logs they looked at? When I open the syslog, I dont see anything like this.

Can someone point me in the right direction?

Hey @nitrobass24

Most likely the ATA errors are being logged in a file under the /ixdiagnose/artifacts/logs directory - check the messages file.