Truenas Scale Randomly Reboots

TrueNAS General
1

Truenas Randomly Reboots
I have updated BIOS, Replaced CPU and Paste and Replaced RAM.
I cant seem to figure this out. I logged call with Truenas and got following response:
Bug Clerk 5:17 AM EDT
This does not appear to be an error in TrueNAS code or regression in functionality. The community forums are available to assist: https://forums.truenas.com/.

2

The Bug Clerk is likely correct, this is often a hardware issue.

But unfortunately you have provided absolutely no information about the hardware you’re using. Please be as detailed as possible. Also include what specific version number of TrueNAS you’re using.

Until you do, I suspect your chance of getting assistance here is slim at best.

3

Hi,

Sorry good point, new to this:

  • Truenas Scale 25.04.1
  • Intel(R) Xeon(R) CPU E3-1265L V2 @ 2.50GHz
  • 16 GB Ram
    I have checked all hardware and replaced new ram, cpu and bios.

Is there any logs I can look at?

image
image1111Ă—828 59.7 KB

4

Which bit about being “as detailed as possible” wasn’t clear? For example, you haven’t explained to us:

  • Your motherboard model
  • Your detailed memory specs
  • Your BIOS settings
  • Your boot drive (model, how it is connected)

all of which are relevant to evaluating possible reasons for random reboots.

1 Like
5

Hi Protopia,

Seems I caused you frustration here, wasnt my intent. Still learning the ropes.

Will get the info and post.

thanks

6

Waiting for more info, an ever-relevant tip for this case’s is to remove everything not necessary (disks, adapters, ecc) and run some stress test on the machine to see if something is obviously detected.
If everything seems fine, reintroduce a variable at time and see if reboots happen again; maybe find the right log will be hard, but you can also check from the dashboard if some strange activity is detected before the reboots.

2 Likes
7

Make sure it not a electrical issue hehe. Someone flipping the power switch on that NAS just for giggles.

1 Like