Cannot connect to host

TrueNAS General
1

Hello everyone I was wondering if you might know why I cannot update my True nas system. I’m using a dynamic IP address

When I try to update I get this error message, Cannot connect to host update.ixsystems.com:443 ssl:default [Temporary failure in name resolution]

Thanks so much

2

maybe you’re affected by this?

3

Failure in name resolution hints at the name server not being configured properly. If you can use the TrueNAS UI shell and e.g. ping google.com works as expected that would confirm that name resolution is indeed working so you might be suffering from:

Try that “ping” from the UI shell and report the results, please.

4

Am I adding that as following from the shell? ping google.com

Edit, I get name of server no known

5

I guess it could also be this not sure what to do

6

It’s ping google.com not ping.google.com
Open the shell in truenas System → Shell and enter ping google.com
You should see something like this if ping is successful:

PING google.com (142.251.186.102) 56(84) bytes of data.
64 bytes from lcdfwe-in-f102.1e100.net (142.251.186.102): icmp_seq=1 ttl=109 time=10.8 ms
64 bytes from lcdfwe-in-f102.1e100.net (142.251.186.102): icmp_seq=2 ttl=109 time=10.7 ms

Use ctrl-c to cancel the command show the stats of the command and return to the shell prompt.

1 Like
7

Sorry I did ping it as ping google.com and I get the following, name of server no known

8

Hi,
Write: ping google.com
But if you live in France, Italy or Spain, probably you are affected by Block region.I live in Spain and it’s impossible to update automatically.

Regards,

2 Likes
9

I’m in Florida Ruben

10

So it goes back to what Patrick said:

Configure your DNS server(s) appropriately.

1 Like
11

How would I do That Dan, Do I need to at my Ip address for the name server?

Thank you

12

You know there’s documentation for TrueNAS, right?

13

Thanks Dan

14

Login to TrueNAS > Network > Global Configuration
Press the “Settings”
DNS Servers

Set “Nameserver 1” to whatever you like (I use 1.1.1.1).
Set “Nameserver 2” to whatever you like (I use 1.0.0.1).

1 Like
15

Best enter the IP address of your router which in 99% of cases also serves as a name server. Also make sure the default gateway is set to the IP address of your router.

Router == box from ISP that “does Internet” for you. :slightly_smiling_face:

2 Likes
16

Thank you my friend appreciate your help

17

Thanks so much for the info I will make the adjustments as needed