Can't connect (TNCE 25.10.6)

TrueNAS Connect
1

Hello all

My HP microserver gen8 and a free account on trueNAS Connect - they won’t talk to one another. I’m on a LAN with no clever firewalls or anything of that nature.

Here’s a range of screenshots which help to describe the problem; I set up a free account for truenas connect Foundation, using a google account. I followed the instructuions and then logged into my local TN box and found the icon, and then the following mix of screenshots (TN local UI and TN connect Foundation).

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Error Name: EFAULT
Error Code: 14
Reason: [EFAULT] Claim token is not generated. Please generate a claim token before trying to get registration URI
Error Class: CallError
Trace: Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/middlewared/api/base/server/ws_handler/rpc.py", line 361, in process_method_call
    result = await method.call(app, id_, params)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3/dist-packages/middlewared/api/base/server/method.py", line 57, in call
    result = await self.middleware.call_with_audit(self.name, self.serviceobj, methodobj, params, app,
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3/dist-packages/middlewared/main.py", line 956, in call_with_audit
    result = await self._call(method, serviceobj, methodobj, params, app=app,
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3/dist-packages/middlewared/main.py", line 773, in _call
    return await methodobj(*prepared_call.args)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3/dist-packages/middlewared/api/base/decorator.py", line 108, in wrapped
    result = await func(*args)
             ^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3/dist-packages/middlewared/plugins/truenas_connect/register.py", line 87, in get_registration_uri
    raise CallError(
middlewared.service_exception.CallError: [EFAULT] Claim token is not generated. Please generate a claim token before trying to get registration URI

That’s more or less the sequence of events; I have tried several times (logged in, out, repeated myself, ran out of ideas).

Any advice would be welcome !

EB

2

I’ve come home to try again and now I see this:

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So I logged into TN and saw this, which I tried:

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which gave rise to this:

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and then this:

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which is back to square one. I will now try this:

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except I am not using any DNS protection so I am a bit stuck:

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3

That last screenshots shows AdGuard / Ad Block. Try turning that off temporarily and see if it works. Have you tried Cloudflare or Google for a DNS setting, even temporarily?

4

It’s a good idea and one I should have thought of myself, but alas it hasn’t helped. This is what I saw when changing my DNS from Adguard’s to 8.8.8.8:

same as before:

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this is different! Maybe it’ll work?

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No.

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Then I’m taken back to this setup page:

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I wonder if that port 443 implies that https is mandatory, whereas I am simply using http in which case this will never work for me.