No, I don’t think any of those is the issue. The issue is that the GUI only shows datasets, not folders.
@Jmayf05, the web GUI doesn’t include, and isn’t intended as, a file manager for the data on your server. This is a long-standing feature request (see one topic here: [Accepted] Internal Filemanager for TrueNAS Scale), and is currently slated to be in 26.04.