FreeNAS network issue - site can’t be reached, took too long to respond

TrueNAS General
1

Let me preface this by saying I am trying to get my NAS up and running again and will of course then upgrade to current community edition. I had a boot looping system but have now resolved that (removed some memory sticks).

On boot the IP is reported as http://192.168.8.108/

When attempting to access that from my browser I get “This site can’t be reached. 192.168.8.108 took too long to respond.”

My server is connected via its LAN1 port to the LAN3 port on my GL.iNet GL-MT6000 router.

On the server LAN1 port the activity/link LED is solid green, speed LED is orange flashing - according to the manual this means (green led) 100Mbps connection active, orange LED would be 100Mbps connection speed. HOWEVER it does not indicate in the manual whether the orange LED should be blinking or solid. However, to me this indicates that there is an active connection between the server and router?

From the shell CLI I tried ping -c 4 1.1.1.1 and this results in ‘no route to host.’ I understand from this that the server has no internet connnection BUT I am unsure whether it is supposed to.

Looking in my router settings:

There is no device listed at 192.168.8.108

There is one other LAN (as opposed to WLAN) device listed as unknown at http://192.168.8.224 but when I attempt to connect to that IP I actually get a GUI for "Asrock Rack’ (clearly my server mobo) asking for a username and password. I have absolutely no idea what that might be as I have not come across this before. Yes I have double checked that I am pluigegd intgo LAN1 and not the IPMI port.

Router settings

  • The router is currently using WAN DNS. All DNS requests are being directed to the DNS server address configured on the WAN intereface.
  • Manual DNS is Off.
  • Main Network VLAN ID : 1 Router IP 192.168.8.1 Netmask 255.255.255.0
  • DHCP server is Enabled, assigning in this range: 192.168.8.100 - 192.168.8.249
    (I note that the IP reported by the server is outside this range but not sure what that indicates, if anything)
  • There are several reserved/static IPs but they do NOT include 192.168.8.108
  • The LAN3 port is showing as 1000 Mbps full duplex specification. Also shows VLAN mode ‘standard’ and does not have a MAC address indicated.
  • Network Acceleration is Enabled (Hardware Acceleartion)
  • SSH is Enabled
  • Remote Access Control (Allow Ping from WAN, HTTPS Remote Access, SSH Remote Access) are all Disabled.
  • NAT mode is Disabled

Other Troubleshooting

I have tried several ethernet cables - no change.

As I cannot reach the server via my browser, I do not know how to provide lspci or ipconfig -a reports, sorry. If someone can guide me on that I’ll happily do it.

I would be very appreciative if someone can assist me with this. Thank you.

2

That would be the IPMI interface of your motherboard, which allows you to manage the hardware over your network. It’s a handy feature, but probably not relevant right now. The default username and password should be documented in the manual.

I’m not sure if I’m misreading something or you are, but 192.168.8.108 is inside this range, isn’t it?

Which LAN port do you have plugged in? According to the manual, LAN1 is the upper-right port, but I’m skeptical. See:

image
image526×404 77.6 KB

I suspect instead that #3 is the dedicated IPMI LAN port, but then I’d have no idea which ones are LAN1-4. Try resetting the network configuration from the console menu, and try using one of the three other LAN ports to see if it gets a connection on one of those.

3

Thanks for your reply. Yes it’s in the range but I meant that it’s not one of the specifically reserved IPs that are in that range. (there’s no conflict from that).

I am confused by the appearance of the IPMI at 192.168.8.224 given that there is nothing plugged into the IPMI port (labelled 6 on the illustration). I;d have thought that woudl only be available if the IPMI were connected?

The LAN cable is currently connected to the port labelled 5 on the diagram (legend for 5 states this is LAN1). The IPMI port is (supposedly) labelled 6 in the diagram.

I’ve now tried connecting the LAN cable to that labelled as 3 in the diagram (ostensibly LAN2) - getting same error. HOWEVER interestingly the ASRock Rack device is now showing as offline, which may imply that the IPMI port is the one I was previously plugged into (labelled 5 on diagram, and adjacent to the port the diagram thinks is the IPMI).

I’ve now tried connecting the LAN cable to that labelled as 4 in the diagram (ostensibly LAN3) and… SUCCESS!

At http://192.168.8.108/ I am now getting the freenas login screen! All I have tgo do now is remember my username and password. I must have written that down here somewhere :slight_smile:

edit: Found it, now logged in to the GUI !

Thanks for your help and please expect further requests for assistance :+1:

4

It’s pretty common for IPMI controllers to default, or fall back, to sharing LAN1, so this isn’t especially surprising. You can change it in the BIOS, or in the IPMI interface itself.

That probably would have been my guess as LAN1. Glad you got it working.

5

Cheers and thanks again.

So… Upgrade from FreeNAS 11.3 - guidance please :grinning_face: